Booked via the British Gas HomeCare. Great service, quick appointment, part needed, seconds appointment made quickly. Same engineer Hasan Dinc, very polite, efficient, full respected of my home. Job c... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... See more
Company replied
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1K reviews
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Samuel arrived on time
Samuel arrived on time. Very efficient and pleasant. Found the problem and sorted it. It’s all Up and running now. Very satisfied and happy !
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Janet Dutton, we're so pleased to hear about your positive experience when Sam attended the plumbing emergency in your Southampton home! It's wonderful to know he was efficient, pleasant, and successfully resolved the problem with the leaking main, getting everything up and running again. Thank you for sharing your satisfaction!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ricky the engineer was polite and…
Ricky the engineer was polite and remedied the problem quickly
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Colin, we appreciate your feedback. We are so pleased to hear that Ricky was polite and resolved the problem, with the cold water tank in your Ascot home, quickly for you.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ricky turned up on time and completed…
Ricky turned up on time and completed the job efficiently and explained what he had done. Great service
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mark, we are so pleased to hear about your positive experience and that Ricky arrived on time and completed the job efficiently. It's wonderful that he explained everything clearly, and that you are 100% happy with the install of the new expansion vessel and pressure reducing valve in your Ascot home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Kieran was excellent
Kieran was excellent. Explained everything clearly - the work he was going to do, the reason why the fault may have occurred. Really put my mind at ease with his skills and knowledge. Worked meticulously and was charming throughout. Absolutely top notch service. Could not fault him
July 16, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Alex, we are so pleased to hear about your excellent experience! It's wonderful that Kieran clearly explained everything, put your mind at ease, and provided such a top-notch service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
I recently had two British Gas…
I recently had two British Gas engineers, Warren and Louis, come out to fix my boiler, and I couldn’t be happier with the service. Both were polite, efficient, and clearly very knowledgeable at what they do. They kept everything clean and tidy while working and took the time to explain exactly what they were doing and what the problem was. The boiler is now working perfectly. Excellent service from start to finish — highly recommended. Thank you, Warren and Louis!
July 16, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Abdul, we're delighted to hear about your positive experience with our service. It's wonderful that our engineers, Warren and Louis, were polite, efficient, and knowledgeable when working in your Farnborough home. We're glad they kept everything clean and tidy and explained the issue clearly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Haroon was amazing
Haroon was fast, professional and knowledgeable. Great work and a nice guy! Can’t believe same day call and fix.
July 15, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mike, we are so pleased to hear about your positive experience and that Haroon was fast, professional, and knowledgeable. It's wonderful to know we could provide same-day service!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Diadji did a very good job on our toilet
Diadji did a very good job on our toilet
July 15, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Isaac, we're so happy to hear that our service met your expectations. Thank you for sharing your positive experience with us!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Just had visit from Roberto who was…
Just had visit from Roberto who was brilliant and did a great job. Shame the service from the office wasnt anywhere near as good
July 15, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Jonathan, we are happy to hear about your positive experience with Roberto. We are concerned about the issues you faced with our office service and are looking into this. We have requested more information from through Trustpilot, please let us know either your postcode or job number. Or please email office@metserveltd.com with further information.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Greg, we're so happy to hear you appreciated our efficient and high-quality work when Kieran worked in your Bracknell home fixing the pipework to your basin. Thank you for your wonderful feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Hot water tank
We had an issue identified through British Gas. Seemed small as taps not getting hot however needed a new water tank. Installed in a day they were brilliant and got the job completed in a tight space. Thanks warren and Louis
July 14, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Duncan, we're delighted to hear that the team efficiently installed your new hot water tank, even in a tight space, in your Aldershot home. Thank you for your positive feedback and custom!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Engineer was so helpful
Engineer Samuel Spry was so helpful. He remedied issues and offered some critical advice. 10 out of 10.
July 14, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Diane, we are so pleased to hear about your excellent experience and that Sam was able to resolve the issues, in your Winchester home, and provide helpful advice. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Diadji was very professional and kind
Diadji was very professional and kind. Did the job and left the bathroom clean. Thank you
July 14, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Ana, we're delighted to hear about your positive experience with Diadji. We're so pleased that the job was done professionally and that the bathroom was left clean.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great service from Haroon
Great service from Haroon in very trying conditions. Dealt with an initially simple job complicated by a bit of pipe that needed replacing.
July 13, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Alan, we are delighted to hear about the excellent service received when Haroon visited you in your High Wycombe home for a plumbing emergency. It's wonderful to know that the plumbing issue with your garden tap was resolved efficiently.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Excellent Work
Great Work. Impressed with quick solution to the problem. Thanks, Sandesh.
July 13, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello AB, we are so pleased to hear that you were impressed with our work and that we could provide a quick solution to your plumbing problem. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Flynn, we are so happy to hear that our service, when we visited your Maidenhead home, was excellent. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Had a dyno plumbing engineer out to…
Had a dyno plumbing engineer out to carry out a cylinder install, engineer name was Kieran poynter. Very happy with the install, left area clean and tidy.happy customer
July 13, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Lorraine, we're delighted to hear about your positive experience with the hot water cylinder installation. It's great to know that the area was left clean and tidy, and that you're a happy customer!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Very efficient
Very efficient, fixed the problem in no time at all and very friendly
July 13, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Yvonne, we are so glad to hear our service, when visiting you in your Camberley home, was efficient, resolved the problem quickly, and that you found our team friendly. Thank you for your feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ethan Smith 10/10
Ethan Smith -
What an absolute gem, not only did he fix my boiler leak issue that was causing me huge anxiety as is, he offered to fix our toilet flush issue aswell, all done in less that an hour, in 30c heat & with an amazing attitude. DR you have an amazing employee right there Do NOT LET HIM GO. One of a few who understands what customer service & to go avice and beyond nowadays means & looks like.
July 3, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Bianca, we appreciate you sharing your experience. We're happy to hear that Ethan resolved the boiler leak and toilet flush issues in your Reading home quickly and with an amazing attitude. It's great to know that he provided excellent customer service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Karl B is a genuinely good he sorted…
Karl B is a genuinely good he sorted are leek we are very happy thank you
July 11, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Darren, we're so pleased to hear about your positive experience and that the plumbing emergency was sorted. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Highly recommended service!
We had a plumbing issue with our immersion tank and booked a call-out to Dyno-Rod (through our HomeCare 400 cover with British Gas). The response was instantaneous and an appointment booked the next day. We found Roberto, the Plumbing engineer to be polite, friendly and knowledgeable. He kept us informed in advance of his time of arrival and made us feel confident straightaway of his ability to get the issue sorted out, which he did! Thank you Roberto, we highly recommend you!
July 11, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sacramenta, we're so pleased to hear about your excellent experience with our plumbing service. It's wonderful that Roberto was polite, friendly, and knowledgeable, keeping you informed and resolving the issue in your Brighton home efficiently. Thank you for your high recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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