Booked via the British Gas HomeCare. Great service, quick appointment, part needed, seconds appointment made quickly. Same engineer Hasan Dinc, very polite, efficient, full respected of my home. Job c... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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See what reviewers are saying
The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... See more
Company replied
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1K reviews
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Placed an urgent British Gas call out…
Placed an urgent British Gas call out and James Baldwin assisted us. Top notch service from an absolute Gentleman. James did an excellent job and answered all of our questions. Highly impressed, Thank You.
July 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Dan, we are delighted to hear about your excellent experience with our service. It's wonderful to know James provided top-notch service and answered all your questions, when working in the water tank and kitchen tap in your Thatcham home. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Cistern inlet valve broken
We had a toilet that would not stop running. Louis from Dyno-Rod came out and was exceptional. He is a tall lad and access to the concealed system is via an under stairs cupboard which he had to crawl through! He replaced the inlet valve and surrounding parts which were heavily scaled. He tested the system three times and ensured he waited as the previous fix by another engineer had failed. Louis was professional, friendly and took pride in his work. First rate job. 5 Stars. Thank you
July 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Will, we are so pleased to hear about your excellent experience. It's wonderful to know Louis was exceptional, professional, and friendly, taking pride in their work to resolve the toilet issue, in your Basingstoke home, effectively. We appreciate your positive feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Job done quickly and efficiently
Job done quickly and efficiently. Plumber, Haroon, very pleasant and informative
July 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Barrett, we're delighted to hear that the work was completed quickly and efficiently in your Reading home. It's wonderful to know Haroon was pleasant and informative, providing you with a positive experience, being able to repair your toilets to your complete satisfaction.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Karl B was very pilot
Karl B was very pilot. Was informed all the way with what needed doing. Showed me the issue, fixed it and cleaned up after him. Very happy with the job.
July 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Karen, we're so pleased to hear about your positive experience! It's wonderful to know Karl kept you informed, showed you the issue, fixed it, and cleaned up your Eastleigh home afterwards. Thank you for sharing your satisfaction with the job.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley was very experienced and done a…
Bradley was very experienced and done a very good job fixing my toilet highly recommended
July 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Walters, we're so pleased to hear that Bradley was experienced and did a very good job fixing the toilet in your Fleet home. Thank you for your kind recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Nigel was very friendly and took 5…
Nigel was very friendly and took 5 minutes to replace the handle and cistern part of our toilet which had broken. Very good service.
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Matthew, we are delighted to hear about your excellent experience with our plumbing service, and Nigel, when we attended the emergency ion your Hove home. We appreciate your kind words about the friendly and efficient service provided when replacing the toilet parts.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
A job well done!
The engineer, Hasan Dinc, was very polite and considerate. He completed the job efficiently and successfully with minimal mess.
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sue, we are so pleased to hear about your positive experience with Hasan, and his workmanship, when installing a new hot water tank in your Reading home. It's wonderful to know he was polite, considerate, and completed the job efficiently and successfully with minimal mess. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Repair to mains pipe in tricky place
Callun A was knowledgeable and helpful he was also professional and polite. Completed the job efficiently many thanks
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Judith, we are delighted to hear about your positive experience with our service. It's wonderful to know Callun was knowledgeable, helpful, professional, and polite, completing the job of repairing your water supply pipe (water mains pipe) efficiently in your Bournemouth home. Thank you for your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley I found very polite and…
Bradley I found very polite and pleasant and well informed and very nice chap
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Marion, we are delighted to hear about your positive experience with Bradley, when he attended the plumbing emergency at Camberley home. We appreciate your feedback and are glad to know he was polite, pleasant, and well-informed.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley offered excellent advice
Bradley offered excellent advice. Friendly and helpful. Kept my homeland and tidy.
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Cloudysky, we appreciate you sharing your positive experience! We're so happy to hear that our service provided excellent, friendly, and helpful advice, and that your Farnborough home was kept tidy.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Exceeding expectations
Oliver C visited us today from Dyno- Rod as part of our British Gas Homecare cover to replace a seized valve which supplies water to our American style fridge. What a thoroughly nice guy who had really good knowledge and did a really professional job of replacing this valve. He was polite and kind throughout his visit and it was a pleasure to have him in our home. He’s an incredible asset to the business as the face of Dyno -Rod. Thank you Oliver C.
July 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Suzanne, we appreciate you sharing your experience. We're happy to hear Oliver provided professional and knowledgeable service when replacing the valve for your fridge in your Reading home. It's great to know you found him polite and kind throughout his visit.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Warren James came to us on a Sunday…
Warren James came to us on a Sunday afternoon, very friendly and professional. Fixed a burst outside water pipe and a leaky bathroom tap quickly and efficiently. Very pleased with the service.
July 19, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Melanie, we're so pleased to hear about your excellent experience with our service, and Warren attending your plumbing emergency on a Sunday. It's wonderful to know the burst pipe and leaky tap were fixed quickly and efficiently. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dyno rod excellent service
Dyno rod excellent service , very helpful receptionist, Warren plumber very knowledgeable, professional and reliable
July 18, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Zahra, we are delighted to hear about your excellent experience with our service. We appreciate your kind words about our helpful office team, and our plumber's knowledgeable, professional, and reliable approach.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Asif, we're glad you enjoyed your experience. We appreciate your kind words about our hard-working team.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ashley Finch
The engineer, Ashley Finch resolved our leak and also identified another potential issue that he sorted out during his visit.
July 16, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Michael, we're so pleased to hear about your excellent experience with our service when Ashley attended the plumbing emergency at your Wokingham home. We appreciate your kind words about the professional and thorough service, and we're delighted the issues were remedied effectively.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The best for your plumbing in Berkshire
The best for your plumbing in Berkshire
July 16, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Codou, we are so pleased to hear such positive feedback about our plumbing services in Berkshire. We truly appreciate you taking the time to share your experience.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Super efficient, professional and friendly service.
Huge thanks to Samuel who came out to assist us at very short notice, after the water tank in the loft sprung a leak and came through the ceiling of my daughter’s bedroom. Super helpful and efficient and all fixed in under an hour. Highly recommended!
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Sue, we are so pleased to hear about your positive experience with the water tank repair. It's wonderful that the service was so helpful, efficient, and fixed so quickly. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Outstanding work and manner.
Nick rang ahead, was very respectful of my property, was polite, explained as he worked, checked all the time that I was happy with the process and completed an outstanding job. His efficiency and care made me very confident in the work. Everything about his work and his manner were 5 star.
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Judith, we are so pleased to hear about your excellent experience! It's wonderful that Nick was respectful, polite, and explained everything clearly, ensuring you were happy with the process. We're glad their efficiency and care made you confident in the work, and that the leak detection process was thorough in finding and repairing the leak in your Alton home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Samuel came to our house to fix a slow…
Samuel came to our house to fix a slow running toilet - he was very polite, quick and efficient. He asked if he could do anything else for us! Would highly recommend.
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
HI Jane, we're delighted to hear about your positive experience with our service, and Sam's visit. We appreciate your kind words about the politeness, speed, and efficiency of our team in attending your Southampton home. Thank you for your feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
An extremely pleasant @ knowledgeable
An extremely pleasant @ knowledgeable engineer named Samuel arrived on time and swiftly located the leak and repaired it. Most impressive!!
July 17, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Peter, we are so pleased to hear about your excellent experience with our service. It's wonderful to know Sam arrived on time and swiftly located and repaired the leak in your Southampton home. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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