Dyno-Rod - Plumbing East London Reviews 

Called before arriving fixed dripping tap very freindky no complaints good service would use again

Poor service do not use them as they have outsourced plumbing to Logini heating
I called them to fix a stop tap inside my deceased parents house.I paid Logini upfront by credit card and never got a receipt or paperwork
4 visits by different plumbers have left me with a new leaky stop tap where the fittings are poor and leak

An absolute farce. I didn’t have trace and access on my buildings insurance so asked British Gas whether I was covered. The answer was that I wasn’t covered but they would put me in touch with DYNO. They sent out someone to quote on finding the leak in my shower who told me, after inspection that it would cost me £250 to find the leak.
Having then spoken with the supplier they upsold me a package for £550 which they said would cover the source of the leak and then three hours of repair work.
The engineer then spent two hours doing tests on the cold and hot pipes and said that there was no leak, despite water still pouring through the ceiling.
The company then said I had been misquoted and wouldn’t repair the leak that they claimed wasn’t there after their tests, despite water still coming though the ceiling.
The engineer kicked off and said he was tired having been working since 8 am and wanted to go home and refused to fix the problem.
So I effectively paid £550 for him to tell me there was no leak after his tests, despite the continuous leak and finally said there must be a leak in the shower!!!
So I paid £550 for DYNO to come out for a problem that I said was a leak in the shower for them to then agree there was a leak in the shower but did not fix the problem and are now asking for more money to fix it.
It’s an absolute joke when the first thing
I said to the engineer was that it was a problem with the shower pipes or the cartridge.
The engineer said he refused to finish the job as quoted as he was tired and had been working since 8 am and wanted to go home…
Misquoted, lies, confusion and laziness. - not the way I run my own business!
Absolutely amazed they the had the audacity texting me to ask me to review them on trustpilot… wow

Caring and friendly service. They always diagnose the problem and fix accordingly :)

We've used Dyno three times now, and on each occasion they have been brilliant. Trustworthy, reliable, GREAT communicators and even better work! Highly recommend.

The worst plumbing company you can ever deal with. It's a shame they are responsible for British gas plumbing and drainage.

Initial job booked with British Gas 8th November 2021 who passed the job on to Dyno Rod. Toilet cistern not flushing.

2 Dyno Rod vans arrived. For toilet not flushing? 1 person was experienced and apparently the other was a trainee. They looked at the toilet and said it's a 45 mins job and they don't have parking (even though pay meters were available) In Westminster we do not get visitors parking. Our tenants offered to stay near the van,our tenants offered to pay for parking ticket should they get one,our tenants directed them to pay meters and offered to pay. NO,NO,NO was the answer because in reality they wanted to go and do a better paid job than BG's It has happened to us before.

Call was made on the 9th November 2021 and BG booked another appointment for 10th Nov. Trainee arrived,he parked at a pay meter no problem. After 3 hours told the tenants,he saw broke, he will come back the next day with proper tools.

No one came,phoned BG again and gave appointment for 11th November. The same trainee came. Parked at the pay meter.After few hours left without completing the job, and leaving the toilet toilet pan broken.
To cut a long story cut ,so many calls were made to BG and Dyno rod local office. I don't know where they are based but every time we get a confirmation from BG they give us 0208 4780030 number to call with a booking reference.
This guy left the water running in the toilet, it's close coupled so the water running in gallons 24 hrs in the pan.
Called BG again, they sent emergency plumber to stop the water which he did but he said he can't repair the cistern because the pan is broken.
Every single day we phone, we get told by BG ,some one from DYNO will call us back, they have ordered the toilet, they are looking in to stock, they revising the notes. Dyno Rod have seen pictures before and after taken by their own engineer and have confirmed accidentally broken by their guy.
I telephoned them myself today after speaking to BG. I have the call logs, waiting 20 mins they cut you off, I spent the whole day phoned them multiple times same thing no answer and was being cut off.
Phoned BG they said Dyno rod are investigating the complaint and WHEN THEY HAVE FINISHED INVESTIGATING THE COMPLAINT they will contact me, there is no point in me contacting them on daily basis. I asked how long will it take them ? She said as long as it takes them, bearing in mind the occupiers have no working toilet since about the 8th November 2021. That makes 14 days today.
The last engineer told the occupiers to use buckets of water to flush it through.

It has been 14 days ,to me it seems very unreasonable to expect people to live without a toilet. If it was a basin,we can understand and say please use the kitchen sink till we sort it but a Toilet?
To me it seems 14 days is ample time to investigate whatever they are investigating. They have clear pictures of before and after of the toilet, their own engineer took it, their own engineer has written pan accidentally broke. So where is the delay?

It is not that they don't know how to replace the pan and cistern, they are advertising on DYNO.COM, Toilet install.
They have the time and are booking jobs for private contract but not for BG customers.

BG said today we will look in to the
in-convince caused, once the job is finished and will help out then. But that's not good enough. Working toilet is a necessity,is it too much to ask?

Dyno-rod East London is probably the worst plumbers in the country. Do not make the mistake of ever using them. when I complained to them, they refused to take any action.

Two visits thst I had to book separately to fix a leaking shower and the problem is still not rectified despite payment taken for what they thought was the original cause of the leak. Now being told by tenants thst dynorod has asked that a further booking to be made; no direct communication from the company. Complaint made by phone and email. By phone told someone will be in touch but 5 days without any contact and no email acknowledgment of complaint.

My job was a very challenging one but I can honestly say Hussein from Dyno was brilliant. He was methodical and meticulous in his approach to what needed to be done. He was extremely professional, polite and patient. He was also very knowledgeable and took great care throughout. Thank you to Dyno for providing such great expertise to sort my problem out.

Dyno rod was great. Fixed my problem. Replacing a basing tap. Very courteous and helpful. Only minus is window for service given of 5 hours is very long and there should be some way to text customers on the morning to give a shorter window to have to be at home waiting.

The plumber arrived within in 45 minutes of my call. I found the plumber to be friendly and approachable. He replaced the the damaged pipe. Left the bathroom tidy.

Unprofessional service
To reach them by phone is impossible, online booking works.
But their service is poor as they did not fix a simple pipe (which is still leaking) and the next day they called me wanting a payment!! We have a Homecare cover so the person who called me clearly didn’t even bother to check this info earlier. He made me so mad, very poor customer service.
On the top of these there was one more visit booked but nobody turned up.
Unfortunately I do not recommend them to anyone

Friendly plumber, knew what he was doing. He had to cut through a panel to get to the cistern which was cracked. He waited for me to go and get a replacement and finished the job rather than telling me I would have to book a second fallout to fix the new cistern.

The engineer was excellent and did a great job. The service by the company itself is poor. There is no way to contact anybody on the phone when you have an issue or query, because they never pick up.

Our quick and simple issue - that had left us without hot water all week - was fixed (by a very helpful engineer!) but only after four days of chasing, ignored messages and an hours
call with the complaints team today insisting that we would not hang up until they agreed to send an engineer out. One star for the patient call staff, and one for todays engineer. Otherwise this was a dreadful experience. Clearly under staffed and take on jobs (and advance payment!) they cannot deliver.

How refreshing that a business actually delivers! I was very anxious about a couple of plumbing issues which we had in our home. A big thank you to Adam who was not only prompt, but courteous, very reassuring and professional! Both issues fixed! Thank you Adam

Excellent service.Booked and arrived within 4 hours so fantastic response. Engineer professional and polite. Will definitely recommend Dyno Rod for your plumbing issues.