Blocked drain from toilet. Caused by limescale. The service was excellent. Came before stated time. The engineer was extremely thorough. Sorted the problem but also checked all other drains to... See more
Location
Switch locationUnit 11 Wyvol Court Farm,, Basingstoke Road,Swallowfield,, RG7 1PY Swallowfield, England, GB
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See what reviewers are saying
Very helpful staff handled the call and arranged for a same-day engineer to come out and help with a blockage. Received a call from our engineer Adam to let us know he was on his way. He was very... See more
4 stars only because it would be nice if you could at least book a morning or afternoon slot rather than 8am to 6pm. Otherwise very good service, helpful advice on preventing further issues.
The staff member who visited was very helpful, polite and thorough. He visited our neighbours and checked their drains too and advised that it was a Thames Water problem. So whilst he wasn’t able to r... See more
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 11 Wyvol Court Farm,, Basingstoke Road,Swallowfield,, RG7 1PY, Swallowfield, England, United Kingdom
- 0118 3913657
4.8
Excellent
1K reviews
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Very prompt service professional…
Very prompt service professional plumber attended and dealt quickly with problems look forward to them returning to carry out additional works required
December 17, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that the service was prompt, and our engineer dealt with the problems quickly. We look forward to assisting you with the additional works.
Best wishes
Marie
Dyno-Rod
Brilliant service from start to finish
Brilliant service from start to finish, friendly professional and efficient. Thanks Michael!
December 18, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Zoi,
We appreciate you taking the time to share your feedback. We're happy to hear that you received brilliant, friendly, professional, and efficient service.
Best wishes
Marie
Dyno-Rod
Reply from Dyno-Rod - Thames Valley
Hello Martin,
We appreciate you taking the time to share your positive experience with our prompt and reasonably priced service. We are happy to hear that!
Best wishes
Marie
Dyno-Rod
Engineer was excellent
Engineer was punctual , professional and explained everything
Work was carried out quickly and with minimum disruption
Colin Hayter
December 18, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Mr C Hayter,
We're happy to hear that the engineer was punctual and professional, providing clear explanations. We appreciate your feedback regarding the quick and minimally disruptive work.
Best wishes
Marie
Dyno-Rod
The engineer by the name of Tom…
The engineer by the name of Tom deserves sole credit. Polite, professional and efficient. 10 out of 10 Tom.
December 16, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Sundeep Chandel,
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your compliments regarding the service you received.
Best wishes
Marie
Dyno-Rod
The Dyno team were so good from start…
The Dyno team were so good from start to finish, team at the office and the team who helped me in person.
They were informative, reassuring, and explaining each step. Friendly, helpful and made me feel comfortable.
I am so pleased I used Dyno Rod I would certainly recommend them.
December 15, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Nicola,
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that our team was informative and helpful throughout the entire process and made you feel comfortable. We value your recommendation!
Best wishes
Marie
Dyno-Rod
Expensive but friendly
The guys who came round to check the drain blockage were friendly and clearly explained the problem. They helped to clear some of the blockage but then advised us how to fix it properly ourselves. For the call out charge I wold have expected more help and fixing of the problem from them
December 5, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Lauren,
We appreciate you sharing your experience. We're glad the team was friendly and explained the issue clearly. We're sorry the service didn't fully meet your expectations for the call-out charge, and we'll review this feedback.
Best wishes
Marie
Dyno-Rod
Dan was super helpful
Dan was super helpful, very happy customers - thank you.
December 11, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello J L,
We are very happy to hear that you had a positive experience. Thank you for sharing your kind words; we appreciate it.
Best wishes
Marie
Dyno-Rod
Arrived promptly really friendly &…
Arrived promptly really friendly & courteous guy. Was careful thorough in checking everything. Let me know work guaranteed for 90 days. Super service
December 10, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Ian,
We're glad you enjoyed your experience. It's great to know the service was prompt, friendly, and thorough, and that you were informed about the guarantee. Thanks for the feedback!
Best wishes
Marie
Dyno-Rod
Efficient as always
DynoRod unblocked our drains quickly and very efficiently. Why would you use anyone else?
December 9, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Ewan,
We're happy to hear that our team efficiently resolved your drain blockage! Thank you for sharing your positive experience with our services.
Best wishes
Marie
Dyno-Rod
Above and beyond
Had a visit from dan n today absolutly exceptional customer service, he went above and beyond to fix my outside drain so i no longer suffer the foul smell
December 8, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Butterflies And Unicorns,
We're happy to hear that the service was exceptional! We appreciate your positive feedback and are so glad Dan could resolve the drain issue and eliminate the unpleasant smell.
Best wishes
Marie
Dyno-Rod
Excellent service
Excellent service. Blocked and backed up drains clear speedily. Would recommend.
December 7, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Henry,
We appreciate you sharing your experience. We're happy to hear that we cleared your blocked drains quickly. Thank you for your recommendation!
Best wishes
Marie
Dyno-Rod
Worth the callout fee!
Was an absolute star Luke is and a huge asset to the Dyno-Rod team. A total professional, got the job done, complete transparency throughout and became best pals with our gobby Labrador who I swear I nearly got in the van and went home with him! Cannot thank Luke enough for ensuring the day started with a positive outcome, thank you!
December 5, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Charlie,
We're happy to hear that you had such a positive experience! It's great to know that Luke was professional, transparent, and even made friends with your Labrador. Thank you for your kind words and for acknowledging their dedication.
Best wishes
Marie
Dyno-Rod
Tried two different companies without…
Tried two different companies without success and they quoted higher price than Dyno. Finally reached out to Dyno and they sorted the issue. Their van is equipped with all required tools to do the job and they didn’t mess about. The guy even went a mile ahead by trying to even put our dishwasher back. I would highly recommend.
December 4, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Anil Mirza,
We're happy to hear that we could resolve the issue after your experience with other companies. We appreciate you highlighting our team's preparedness and helpfulness. Thank you for recommending our services!
Best wishes
Marie
Dyno-Rod
We had a serious flooding problem on…
We had a serious flooding problem on our shared drive so booked Dynorod very easily on their excellent app. They came within a couple of days and efficiently cleared out the drain, sent a camera down to make sure it was all clear, and left everywhere clean and tidy. Really excellent service all round.
December 2, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Richard,
We're happy to hear that our app made booking easy and that we efficiently resolved the flooding issue. It's great to know the drain clearing, camera inspection, and clean-up met your expectations. Thank you for your positive feedback!
Best wishes
Marie
Dyno-Rod
Helpful and polite workers
Two men arrived on time, phoned first to say they were on the way. Explained everything really well and gave good advice. They were polite and helpful.
November 27, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Liz,
We're happy to hear that Mark & Dan arrived promptly, communicated clearly, and offered helpful advice in a polite manner. Thank you for your positive feedback!
Best wishes
Marie
Dyno-Rod
job rushed
What went well:
The appointment was scheduled quickly for the next day
The engineer arrived within the timeframe indicated
The blockage was successfully cleared
Areas of concern:
Communication and customer service: The engineer appeared rushed throughout the visit. There was no explanation of the work carried out, what caused the blockage, or any preventive advice.
Payment process: I was asked to provide credit card details over the phone to your HQ, rather than using a card reader. This raised security concerns, as sharing card details by phone is generally considered unsafe.
Service expectations: Based on previous experiences with Dynorod,
I expected:
An explanation of the work done
Information about your standard 3-month guarantee (where repeat blockages are covered free of charge)
A more thorough service given the £190 fee
Overall professionalism: The entire visit lasted approximately 5 minutes with minimal interaction, which felt inconsistent with the premium price point.
What I'd like to see:
Better customer service training for engineers, including clear communication about work carried out and standard service guarantees.
November 24, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Maggie,
We appreciate your feedback and are glad the appointment was prompt. We regret the engineer seemed rushed and didn't explain the work, guarantee, or blockage cause. We'll address the payment security concern and improve engineer communication to meet expectations.
Best wishes
Marie
Dyno-Rod
Excellent service -a courteous and…
Excellent service -a courteous and efficient team from the initial phone call to successful completion of the job. The problem did not present clearly on the CCTV, but the young professional's structured approach rechecked and solved the issue effectively.
November 24, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Patricia Mary Kilty,
We're happy to hear that you received excellent service from our courteous and efficient team! We appreciate your highlighting the team's structured approach to solving the issue effectively. Thank you for your positive feedback!
Best wishes
Marie
Dyno-Rod
Amazing service
Amazing service. Sorted out major root issue in drains within 2 hours of me calling it in
November 24, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Andy,
We're happy to hear that we provided amazing service! We appreciate you letting us know we resolved your major drain issue so quickly.
Best wishes
Marie
Dyno-Rod
Blocked Toilet
Very quick response and then very thorough and efficient service. Thank you.
November 24, 2025
Unprompted review
Reply from Dyno-Rod - Thames Valley
Hello Sue,
We are happy to hear that our service was quick, thorough, and efficient for you. Thank you for your positive feedback and appreciation.
Best wishes
Marie
Dyno-Rod
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