Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... See more
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Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... See more
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... See more
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... See more
Company details
Information provided by various external sources
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Contact info
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
Excellent Service
Good range of products in stock, well packaged and fast delivery.
July 23, 2017
Unprompted review
They could not find the item i had …
They could not find the item i had ordered
July 11, 2017
Unprompted review
Good then bad!
service was great but delivery was a disaster. you should not use dpd. they told me it would be left in the porch and then told me that "porch" had signed for it. I looked everywhere and couldn't find it, phoned dpd and they told me it was in the front porch.
I then got the parcel from my neighbour who found it 2 days later in his postbox.
Dpd could ruin your reputation.
April 26, 2017
Unprompted review
Fantastic service
Great customer service.The young lady i dealt with was extremely
Helpful.
March 20, 2017
Unprompted review
Failed to supply ordered item. No extended lead time or alternative offered. Wasted my time.
Don't waste your time.
March 17, 2017
Unprompted review
All you can wish for in business.....
Communication and product knowledge spot on.
Friendly interactive sales staff.
Delivery time as promised.
Delivery cost acceptible and in accordance with alternative suppliers.
March 11, 2017
Unprompted review
clear website - good delivery - job done
clear website - good delivery - job done but
the instructions are written in rubbish diagrams and multi lingo.
the diagrams were difficult for me to understand
the actual doing was easy.
March 5, 2017
Unprompted review
Perfect
Great price and quick delivery. What more can you ask for. Beats Amazon!
February 20, 2017
Unprompted review
Very expensive postage!!
I bought 3 small link cables for some under cabinet lighting. These were discontinued by the manufacturer some time ago so searched the internet and managed to find some on the e-tradecounter website. I called to check they had them in stock which they did, so went ahead and ordered but the cost of postage was exorbitant! £12.00 to send 3 small link leads. So not only are these people making a profit on the goods they sell but also making a fat profit on the postage!!
February 10, 2017
Unprompted review
Good company with excellent customer service
Item slightly damaged in transit (cosmetic) and customer service were excellent in sorting the issue and accommodating me. Would recommend.
February 4, 2017
Unprompted review
Good service
Did my order on telephone & found it easy & straightforward The person I spoke to was polite & pleasant The item didn't arrive in the time frame so rang the company & was assured the item had been dispatched She said that she would contact the courier & ring me back This she did & there had been a problem at the couriers depot & told it would be delivered to me on Monday ( this being late Friday afternoon) The item was duly delivered on Monday Although there was a delay it was dealt with speedily & effectively by the lady at e- tradecounter No hesitation in recommending this company based on my experience
February 2, 2017
Unprompted review
Under cupboard lighting
Right products right price prompt delivery. Fab service
January 30, 2017
Unprompted review
A1 Product & Service.
A1Product Service highly recomended 1st class delivery will use again in the future.
January 30, 2017
Unprompted review
Very efficient
Having had problems with ordering online, the service I received over the phone and then in the really prompt delivery was great.
January 26, 2017
Unprompted review
Easy to order
An easy to navigate website and not difficult to find product with capacity to ask questions! Very good for a non-technical person.
January 25, 2017
Unprompted review
Great from start to finish.
super impressed with e-trade counter - very very nice people to deal with and nothing was too much bother.
A delight to speak to and goods turned up very quickly and well packaged
January 21, 2017
Unprompted review
did what they said they would
December 31, 2016
Unprompted review
Great product. Delivered on time.
Easy to order. Delivered on time. Product working perfectly.
December 30, 2016
Unprompted review
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