Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... See more
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Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... See more
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... See more
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... See more
Company details
Information provided by various external sources
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Contact info
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
4.3
Excellent
668 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good service
I ordered replacement tubes for my under cupboard lights. They arrived within a couple of days which was excellent service. My only criticism was the amount of postage I had to pay. It was greater than the cost of the tubes.
March 10, 2016
Unprompted review
Don't order Fridays
I placed order on Friday afternoon and paid extra for next working day should have been Monday delivery. I received order 3.30pm Wednesday when I phoned on Monday to inquire about time of delivery i was told because I ordered on Friday afternoon was the reason it arrived late still took the money through
March 7, 2016
Unprompted review
Reply from e-tradecounter
Dear Mr Bernard
I can see from our system that you placed you order on Friday 26th February @ 16:06 after our office closed. I can then see that your order was shipped on Monday 29th and according to our tracking system signed for by yourself on Tuesday 01 Mar 2016 @ 15:59.
Are you sure you aren't getting us confused with someone else?
Kind Regards
e-tradecounter
Electric radiators
Easy to install ,good looking radiators and heats the room quickly
March 6, 2016
Unprompted review
Redring shower
Very happy with my new shower,quick delivery and good price. Recommend this company.
February 27, 2016
Unprompted review
Panel heater
I ordered a panel heater, it was delivered within a couple of days. Really happy with the service.
February 25, 2016
Unprompted review
E TRADE POOR
Have used e trade counter many times before and on the hole was ok. But this time paid extra for next day delivery and they lost my items that would have not been so bad if the could tell me what was going on. Said they would ring us back and never did we end up ring them back to chase them.we where told if we had ordered more it wouldn't have been a problem.this time i find there service less then poor.I hope this does get back to the people that do care because the person that dealt with us didn't care.
February 22, 2016
Unprompted review
Reply from e-tradecounter
James
We are obviously disappointed that you felt you needed to leave us a negative review and we are sorry that on this occasion we didn't perform up to our normal high standards that you have become used to when ordering from us.
I have looked into the Customer Service log in relation to the order you placed with us and I can see that it was a courier issue that caused your order to become delayed, which I believe you were aware of.
We always aim to provide a first class service and thank you for your future custom.
Kind Regards
Customer Service.
Excellent service
Products supplied very good and service provided superb
February 20, 2016
Unprompted review
Great service, enough said.
Ordering was easy and delivery was well within estimated time. Text received day before planned delivery offering" not at home options. Can't fault the service.
February 17, 2016
Unprompted review
Excellent Service
I was desperately requiring a part so called them up and they had the part with me the very next day. Cannot fault the service.
February 15, 2016
Unprompted review
Excellent Delivery
Products were received as arranged. Flexibility to alter delivery date was very helpful. Text updates on delivery schedule also helpful. Good all-round communication.
February 7, 2016
Unprompted review
First time I have ordered from e-traecounter - Brilliant
Brilliant. Nice clear description of product. Arrived exactly when they said it would. Cant ask much more.
February 5, 2016
Unprompted review
Straightforward purchase and quick delivery
Re replacement striplights -straightforward purchase and quick delivery
January 22, 2016
Unprompted review
Excellent service
My order was delivered the day after my internet order. I don't think that a better service would be available.
January 22, 2016
Unprompted review
Service received
Phoned late in the day for an order enquiry.
Staff excellent arranged delivery for next day as promised.
January 18, 2016
Unprompted review
faulty goods, poor customer service
received item but controller didn't work. Called customer service - they said they would call back but didn't.
Obtained another part from a competitor
January 17, 2016
Unprompted review
Happy Customer
Excellent prompt service. Parcel arrived well before due date.
Rapid response, very well packaged.
We would definitely trade with this company again in the future.
December 31, 2015
Unprompted review
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