Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... See more
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Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... See more
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... See more
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... See more
Company details
Information provided by various external sources
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Contact info
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
4.3
Excellent
668 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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surprise surprise!!!!
Just as i was giving up on getting a good deal at a good price - I came accross this website -got a great deal at a great price AND free delivery !! Amazed my goods were delivered in 2 days . Delighted!! :)
July 4, 2014
Unprompted review
Would never order from them again!!
I placed the order for these around 20th June (possibly before), under the impression they should be despatched within 2-3 days. Having received several updates to say that they were being delayed firstly quoting a new despatch dates of 27th June, then a delivery date of 2nd July, the goods were finally delivered by UPS on 3rd July which caused a lot of inconvenience. I mostly feel so let down as no offer was made by the company to either allow me to cancel the order or to do any running around to change the delivery address when the delivery dates changed. Customer service is key and I don't feel theirs is strong! I have yet to see the lights and even comment on the quality...
July 3, 2014
Unprompted review
Reply from e-tradecounter
Dear Charlotte
Thank you for your review.
I would like to clarify that we comply fully with the Distance Selling Regulation with regards to having the opportunity to cancel your order. Further information can be found in our Returns Policy (http://www.e-tradecounter.co.uk/t-returns.aspx).
Regards
e-tradecounter
Excellent service, the goods arrived as scheduled.
I would happily recommend e-tradecounter to anyone as the goods were as ordered and arrived when promised. My only criticism is the number of messages received, just one would have been better.
June 13, 2014
Unprompted review
Won't be using again.
Products should be marked up as out of stock not allowed to be ordered and then still no sign or chance of it turning up after a week while I leave a customer without hot water
June 10, 2014
Unprompted review
No hassle
Supplier kept me informed every step of the way! would not hesitate to use this supplier again
June 5, 2014
Unprompted review
First Class Service
The item we needed was very easy to find on line. Our order was despatched immediately and received by post in two days. We would certainly use e-tradecounter again. Thank you very much - if only everything in life was this simple!
June 5, 2014
Unprompted review
Very disappointing
Order placed 21 May. Shipping promised 2-3 working days. Telephone message that despatch should be 4 June, and an email to be sent confirm this. No email received as at end of 29 May. Am not impressed. Where is the item I have paid for????????
May 29, 2014
Unprompted review
Reply from e-tradecounter
Hello Emma,
Apologies that you are disappointed with our service. Every effort is made to deliver the goods in 2 to 3 business days or less however due to our high turnover it is inevitable that we sometimes we run out of stock.
There is currently an issue with Philips production line and we are continuously in communications with them regarding delayed items and every effort is made to contact our customers as soon as we are made aware.
Just for your piece of mind, I just wanted to let you know that orders processed through the website are pre-authorized, monies are taken only when the goods have been dispatched from our warehouse.
As notified by telephone to yourself, your goods are still arranged to be dispatched on the 4th June. We will be in contact as soon as possible if this changes for any reason.
Kind Regards,
Adam Simmons
Good communication and very well packaged.
Highly recommended 1st class service would use again.
May 29, 2014
Unprompted review
2-3 day delivery over a week later still no light
I ordered a light for my sons bedroom which was supposed to be delivered in 2 - 3 days and a week later it still has not been dispatched.
There website is still showing it as being "In Stock at Depots" so why the lies if it is "IN STOCK" then where is my light? If it isn't why advertise it as being so and misleading customers??
This was the first time I used this company and more than likely will be the last!!!!!
May 28, 2014
Unprompted review
Reply from e-tradecounter
Dear Bryan,
Every effort is made to deliver the goods in 2 to 3 business days or less once your order has been accepted.
Items are usually in stock, however due to our high turnover it is inevitable that we sometimes we run out of stock. As this was the case in your situation, we advised you via e-mail on the same day of purchase that the goods were to be dispatched on the 28/05/2014 (today) as we like to keep our customers updated.
I can confirm that your item is going out today via UPS as advised and you will receive an e-mail this afternoon with a tracking number.
If you have any further questions regarding your order please do not hesitate to contact us.
Hope to deal with you again in the future,
Kind Regards,
Adam Simmons
Very nice to deal with
It was very easy to order and payment was very smooth delivery was fast, I will use them again and again.
May 26, 2014
Unprompted review
Excellent service Great Price
The item was delivered quickly and I saved ££s over the same heater priced at a local wholesaler
May 25, 2014
Unprompted review
Exelent service
Ordered a drink boiler after being told it was in stock & I could receive it within 3 days.
Price, availability & delivery schedule was better than any other supplier.
Ordered on Thursday & arrived following Tuesday, job done.
May 23, 2014
Unprompted review
with out a dout you cant get better than E-trade counter
One of best no problem with delivery, many thank's . Jim
May 21, 2014
Unprompted review
Great service, great products
Even though there was a small issue with delivery not being on time, it was dealt with very quickly and professionally. I would definitely use e-tradecounter again as their customer service is excellent.
May 20, 2014
Unprompted review
A terrific price and great service
I decided which type of light I wanted then shopped around on the web for the best price. e-tradecounter was considerably cheaper than other suppliers so I placed my order for 6 lights and received an immediate acknowledgement. First thing the next morning I had a call from a pleasant woman at e-tradecounter who informed me that unfortunately they had only 2 of the lights in stock and the factory -Phillips - would not be sending out any more for maybe three weeks. I wasn't thrilled about this but in the event I had a call only a week later to say the lights were in and would be dispatched immediately. All 6 were safely delivered the next day. I'm extremely happy with the transaction and the great customer service, thank you.
May 16, 2014
Unprompted review
Good customer service but still not received goods!
Good prices but light I wanted was out of stock so chose another, advised would be here Friday but it's now Tuesday and still haven't got it. Advised UPS have lost goods and another order has been placed and it will arrive by Thursday! Fingers crossed
May 13, 2014
Unprompted review
Reply from e-tradecounter
Dear Clare
Apologies that you have had a bad experience with ourselves, as you will see by our other reviews it is not how we like to do business.
I have personally checked your order and can confirm that the items are sat waiting for the courier to collect this afternoon so delivery will be attempted tomorrow by them.
Kind Regards
Adam Simmons
first class service received
would totally recommend this business for people to use
May 12, 2014
Unprompted review
faultless transaction. Fair pricing. Easy peasy.
Quick and efficient. Competitive in all areas. Make your life easy and use 'em.
May 12, 2014
Unprompted review
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