Ebookers Reviews 

1,640
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Flight confirmation received was not the flight selected - not even close. Then Could not amend or cancel it says it needs to be done directly with airlines - but ticket included 3 different airlin... See more

Company replied

Rated 1 out of 5 stars

Booked a trip back in October for my parents Christmas present. 6 weeks later the accommodation texted me to say that it is no longer available even after I had paid upfront for everything. Ebookers t... See more

Rated 1 out of 5 stars

Avoid at all cost, if I could give 0 stars I would. I got married 3 days ago and booked a trip to Paris for our mini moon with our son, we are due to fly tomorrow and realised the day before our weddi... See more

Rated 1 out of 5 stars

I am a platinum member and therefore entitled to the 2 free lounge passes, I have not been able to access the site for the vouchers for weeks. When asking ebookers about this they refer me to the bene... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

ebookers. more rewarding travel


Contact info

1.0

Bad

TrustScore 1 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.0

All reviews

(1,640)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

App is great

Good value for money, quick booking with my app. Only one minus - no Ebookers+ rewards for car hire reservations - this should be the same as hotels & flight - that's why 4*

January 28, 2016
Unprompted review
Rated 3 out of 5 stars

Different price booked as to advertised

Site gave a price and when I clicked into book it was more expensive - its quite frustrating - still booked because it was still a good deal but dont hook people in with incorrect information

January 26, 2016
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Ms Thompson, as pricing is provided in a live environment this mean it can and does fluctuate both up and down in real time and we can only seek to assure you that the fare provided would have been the best available at the point of your enquiry. ebookers.ie team

Rated 5 out of 5 stars

Easy!

Very easy process.

Great deals and rewards also if a regular user.

I would recommend it over the others.

January 26, 2016
Unprompted review
Rated 3 out of 5 stars

Payment page inadequate.

Site was perfect until I reached Submit payment, when it stated web page was not available.

January 25, 2016
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr White,We are sorry to note that you experienced payment issues when using the site but until we are able to receive an authorised payment via your card issuer we are unable to complete a reservation for you. We are pleased you were able to complete your booking. Regard, ebookers.

Rated 2 out of 5 stars

Had to have two attempts at booking.

Tried to book first time and wouldn't take my payment. No explanation. Tried again two days later with same payment method and trip was €40 more expensive than the first attempt. Payment was accepted this time (surprise, surprise).

January 25, 2016
Unprompted review
Ebookers logo

Reply from Ebookers

We are sorry to note that you experienced payment issues when using the site but until we are able to receive an authorised payment via your card issuer we are unable to complete a reservation for you. As pricing is provided in a live environment this mean it can and does fluctuate both up and down in real time and we can only seek to assure you that the fare provided would have been the best available at the point of your enquiry.

ebookers.ie team

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