Ebookers Reviews 

1,640
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Flight confirmation received was not the flight selected - not even close. Then Could not amend or cancel it says it needs to be done directly with airlines - but ticket included 3 different airlin... See more

Company replied

Rated 1 out of 5 stars

Booked a trip back in October for my parents Christmas present. 6 weeks later the accommodation texted me to say that it is no longer available even after I had paid upfront for everything. Ebookers t... See more

Rated 1 out of 5 stars

Avoid at all cost, if I could give 0 stars I would. I got married 3 days ago and booked a trip to Paris for our mini moon with our son, we are due to fly tomorrow and realised the day before our weddi... See more

Rated 1 out of 5 stars

I am a platinum member and therefore entitled to the 2 free lounge passes, I have not been able to access the site for the vouchers for weeks. When asking ebookers about this they refer me to the bene... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

ebookers. more rewarding travel


Contact info

1.0

Bad

TrustScore 1 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.0

All reviews

(1,640)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Misleading Costs

I made a booking on ebookers website for three people for a hotel. I selected three people and after booking I read the conformation email and it states

Fee Details:
Miscellaneous Fee - Rates shown are based on single or double occupancy only. Additional charges may apply for rooms with more than two occupants and will be collected by the hotel.

This is very misleading as I selected 3 people and at no point was I made aware that the booking occupancy was for a double room or additional costs from the hotel prior to booking.

After emailing them to clarify, they told me to call customer services and its very difficult to contact them.

March 22, 2016
Unprompted review
Rated 3 out of 5 stars

Easy

Easy to book but difficult to get hold of customer care as my name should have O in the middle of it

March 21, 2016
Unprompted review
Rated 3 out of 5 stars

Misleading prices on flights

Easy to book but disappointed when I realized later through my bank that there was an extra charge of 24 euro on top of what I paid for flights which goes to ebookers In past have paid flights through various websites and this never occurred

March 19, 2016
Unprompted review
Rated 4 out of 5 stars

Would use it again

Fantastic layout to both the website and mobile site. Mobile is slightly better the way you can select outbound and return flights separately. But fantastic choice and flexibility all round. Unfortunately the mibile site wouldn't allow the booking to complete to this needs to be looked at.

March 16, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent planning process

Enjoyed the planning with Ebookers, simple and straightforward, allows editing and backtracking.
As they say, the proof of the pudding is when you eat it!.... I still have to eat it as my vacation is coming September 2016!!!!
Cheers!

March 16, 2016
Unprompted review
Rated 5 out of 5 stars

Quick and simple

My experience booking my hotel was brilliant. I went through the whole process quickly and easily without any unnecessary delays and I got my confirmation of booking straight away.

March 16, 2016
Unprompted review
Rated 4 out of 5 stars

Good deal

It had the best price to offer for my particular travel dates

March 10, 2016
Unprompted review
Rated 5 out of 5 stars

Quick & easy

Whole booking process was really easy. On top of that Ebookers reminded me twice that my booking isn't finished when I hold on for two days because I couldn't make mind about dates.
I really enjoyed it and can recommend theirs services to anyone.

March 9, 2016
Unprompted review
Rated 4 out of 5 stars

review

Good overall, however a flight that was not available was showing as available. And when I tried to pay it kept declining the payment. I then had to figure out what was wrong myself.

March 9, 2016
Unprompted review
Rated 5 out of 5 stars

Great

Very trustworthy site. Prices alway very competitive.

March 8, 2016
Unprompted review

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