James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more
Company replied
We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more
Company replied
Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we wer... See more
Company replied
Company details
- Electric Utility Company
- Consultant
- Energy Equipment and Solutions
- Price Comparison Site
- Utility Contractor
Written by the company
At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.
Your Trusted Partner in Energy Management
Written by the company
- Smarter Energy Decisions, Measurable Results.
- ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.
Contact info
7-9 Blue Sky Way, NE31 2EQ, Hebburn, United Kingdom
- 0191 6913970
- info@ecbs.co.uk
- www.ecbusinesssolutions.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Graham has been really supportive and…
Graham has been really supportive and helpful to us, we have appreciated all of his guidance and will be working with him in the future.
October 13, 2025
Unprompted review
Reply from ECBS
Thanks, Katy. We really appreciate your feedback and look forward to continuing our work together.
Their phone call was like a breath of fresh air my…
I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago.
They listened to my concerns and offered to help and guided me in solving this issue the best way maintaining a professional relationship. They have kept me up to date at all times with any progress. So far I am happy with their services and hope I will be able to do business with them very soon as I am sure they will keep our needs in mind before offering us a contract.
September 17, 2025
Unprompted review
Reply from ECBS
Thank you, Najma. We’re glad we could help ease the process and appreciate your trust in us.
A very pro-active and helpful service…
A very pro-active and helpful service in a fast changing marketplace
October 13, 2025
Unprompted review
Reply from ECBS
Thanks, Andrew. Great to hear you found our service proactive and helpful.
Lee has been accommodating around my…
Lee has been accommodating around my work schedules and appointments. I hope to have a quote that I can action on soon.
October 13, 2025
Unprompted review
Reply from ECBS
Thank you for the review, Lee will be pleased to have helped.
Great service
Jason was very proactive and thorough in helping us secure a competitive price for our energy bills.
September 1, 2025
Unprompted review
Reply from ECBS
Appreciate the kind words. Glad Jason could help secure a strong outcome for you.
James Tomlinson has been really helpful…James is very friendly, provides an excellent service.
James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge.
We have just completed our 3rd contract.
James is very friendly, provided an excellent service.
Would definitely recommend James.
October 6, 2025
Unprompted review
Reply from ECBS
Thanks so much, Debbie. We’re pleased James has supported you well over the years.
Great service from Curtis
I had a great service from Curtis from start to finish. I’d highly recommend him to anyone!
October 6, 2025
Unprompted review
Reply from ECBS
Thank you, Chris. Delighted to hear Curtis made the process straightforward and positive.
Helpful and Professional
Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we were having.
6 months later, when we were searching for a new contract, Don's name came to the front of my mind due to the helpfulness he provided a few months back.
August 27, 2025
Unprompted review
Reply from ECBS
Thank you for the kind feedback. We’re glad Don was able to support you both earlier in the year and with your new contract, it’s always great to hear when our team makes a lasting impression.
Cold calling our business
Cold calling our business, firstly having the incorrect contact details and then being very persistent to the point of being rude about getting contact details for the person in the business. Not taking No for an answer.
Not impressed
August 19, 2025
Unprompted review
Reply from ECBS
Dear Amy,
Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the manner in which you were approached, persistence should never cross into rudeness, and the experience you describe does not reflect the professional standards we expect from our team. This will be addressed internally.
That said, we would like to be transparent. Cold calling is a long-established and legitimate part of our industry, as it allows us to reach businesses who may benefit from lower energy costs or sustainability solutions but are unaware of the options available. We understand it is not always welcome, and we always aim to be respectful in how we approach.
If you would prefer not to be contacted by ECBS again, we can ensure your details are suppressed from our call lists, please email complaints@ecbs.co.uk
with your request. For broader protection from all unsolicited sales calls, we would also recommend registering your business number with the Corporate Telephone Preference Service (CTPS).
Once again, we regret that your interaction with us fell short of expectations and thank you for raising this so we can continue to improve.
Highly Recommend
Nathan Stockill, was just what we needed after being let down time and time again by our soon to be ex supplier for electricity. ECBS have been there for us all the way and would highly recommend
August 14, 2025
Unprompted review
Reply from ECBS
Thank you for your kind words. We’re delighted we could support you after your challenges with your supplier, and we’ll make sure your feedback is shared with the team.
ECBS are a breath of fresh air in…
ECBS are a breath of fresh air in comparison to other energy companies I have worked with. I have been working with Beverley Forster to secure a few of our businesses energy contracts and she has been so helpful and informative.
There was never any pressure and the rates she came back with were very competitive.
July 31, 2025
Unprompted review
Reply from ECBS
We really appreciate your feedback. It’s great to hear Beverley made the process clear and straightforward, and that you found our approach and rates competitive.
I was cold called by ECBS recently by…
I was cold called by ECBS recently by one of your Energy Specialists. They spent alot of time trying to convince me that I needed another energy broker for our business and eventually I gave in and allowed them to send me a LOA. However, our normal broker organised prices we were happy with. Because I failed to go back to your business, I get a phone call today where your specialist said I had wasted his time and that he couldn't even get a reply to his generic emails.
I wasn't happy with the tone or service provided.
Edited due to the response from them.
To be clear, I didn’t sign anything or request anything. We got to the stage where YOU had asked for more information from me. I hadn’t got back to you so no real work was undertaken by your company. As soon as your agent called me, I told them I wouldn’t be taking it further. There is no justification for his tone or your pressure sales.
August 7, 2025
Unprompted review
Reply from ECBS
Dear Jonathan,
Thank you for getting in touch and for providing this feedback. Please accept our sincere apologies for the unprofessional conduct you received from one of our team members. The tone you described is unacceptable and does not reflect the standards we hold ourselves to. We take this kind of feedback very seriously, and we will be addressing it with the individual directly.
We can certainly appreciate that you were happy with the prices your current broker secured. Understandably, you chose to stay with them. From our perspective, the tendering process to generate a quotation isn't a simple undertaking. It requires time and resources from various members of staff to find the best possible options for a business. While this by no means excuses the frustration you were met with, it’s why a lack of response can be so challenging for the team. We believe that a simple 'no, thank you' is a professional courtesy that allows everyone to manage their time effectively. We would suggest refraining from signing an LOA for the purpose of receiving a quotation, should you have no intention to enter into further dialogue in future.
Again, we are very sorry for the poor experience you had. We wish you and Melody Care all the best.
Sincerely,
ECBS Team
EDIT: The call has been found and reviewed along with the digitally signed LOA. The Service Team has established no wrongdoing on behalf of our agent, Michael. It is a real shame that you felt compelled to leave a one-star review on the back of what was a simple and frank conversation, which was fully justified. Michael was clearly perplexed and taken aback; however, his tone and language remained professional and calm throughout, certainly not to the levels that may upset a fellow professional. Perhaps you would like to review the call also? If so, please contact complaints@ecbs.co.uk
Your company’s details have now been suppressed.
Regards
ECBS Team
Lauren
I have been dealing with Lauren via phone calls. I found her to be friendly and extremely helpful. I had several issues with the previous broker which she has managed to sort for me.
Cheryl
August 5, 2025
Unprompted review
Reply from ECBS
Thanks for your kind words! We’re glad Lauren could help resolve your issues and make the process easier.
Electric staff !
This is the first time we have used ECBS, and I would like to say that Lauren Jarvis of ECBS was very helpful in getting the best prices for our future budgets. We look forward to the future with ECBS
August 5, 2025
Unprompted review
Reply from ECBS
Thanks so much, Tracey! We're thrilled Lauren could help set you up for the future, excited to work with you going forward!
Very professional always willing to…
Very professional always willing to help.
July 31, 2025
Unprompted review
Reply from ECBS
Really appreciate that, Glyn. We’re always just a call away if you need anything!
Great Service and Great communication
Great Service and Great communication, would definitely recommend.
July 25, 2025
Unprompted review
Reply from ECBS
Thanks a lot! Great service and communication are what we aim for, glad we delivered!
Very professional Company
Just wanted to write a review on ECBS and a gentlemen called Jonathan Colgan who has helped resolve an issue i had with SSE including working with the Energy Ombudsman
And has sorted out a new energy contract
Jonathan has a lot of knowledge on the energy market and was a great help in putting me on the right contract
And i look forward to working with him in the future
Many thanks ECBS and Jonathan
July 31, 2025
Unprompted review
Reply from ECBS
Thanks, Ian! Jonathan will be over the moon to hear this. Really pleased we could get things sorted for you.
I have been working with Gareth for a…
I have been working with Gareth for a good few years now always goes above and beyond, great service as always thanks
July 31, 2025
Unprompted review
Reply from ECBS
Always a pleasure, Joel, thank you for the continued trust and kind words!
I have been working with Gareth for the…
I have been working with Gareth for the past year and it’s been an absolute pleasure he’s always went above and beyond to try get me the price he can he’s very talented and professional at his job i wouldn’t look anywhere else now thank you again for all your hard work 💯 feel like i can trust him when sorting me a great offer
July 31, 2025
Unprompted review
Reply from ECBS
Huge thanks, Shaun! Gareth will be buzzing to hear that. We’re lucky to have him, and you!
Reply from ECBS
Appreciate that! Gareth’s definitely the guy to have in your corner, glad he’s been helpful.
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