ECBS Reviews 

1,019
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service and customer support, appreciating the clear explanations and guidance provided. Reviewers are particularly impressed with the company's ability to secure competitive prices, often resulting in significant savings for their businesses. However, some people mentioned an initial wariness or skepticism regarding cold calls, which is a common experience. Despite this, many of these individuals ultimately found the contact beneficial, leading to positive outcomes and valuable assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as impeccable, outstanding, and... See more

Price

People report positive experiences with pricing, often highlighting transparency and the absence of pressure... See more

Customer service

Consumers find customer service to be highly positive, with many praising the helpfulness and professionalism... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers initially dubious about cold calls but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more

Company replied

Rated 5 out of 5 stars

I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more

Company replied

Rated 5 out of 5 stars

Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we wer... See more

Company replied


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Price Comparison Site
  5. Utility Contractor

Written by the company

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Written by the company

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,019)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gareth Scullion

Gareth has been our main point of contact for 2/3 years now and its always a really easy transaction. Hes very professional and knows his stuff. Thank you for consistently providing the best prices and i look forward to working with you in the future

June 19, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Louise, great to hear Gareth’s support continues to hit the mark. We really value the partnership.

Rated 5 out of 5 stars

EC Business Solutions and Lee Watkins

Working with ECBS has been an absolute pleasure from start to finish! The entire process was smooth, efficient, and completely stress-free. The team was incredibly helpful and responsive every step of the way. A special shoutout to Lee Watkins, whose professionalism, guidance, and attention to detail made all the difference. I couldn’t have asked for a better experience—thank you all so much!

November 6, 2024
Unprompted review
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Reply from ECBS

Wow, thank you, Buki! Lee will be so happy to read this. We’re glad the process felt easy and stress-free.

Rated 5 out of 5 stars

The guy's at ECBS are extremely…

The two Lee's at ECBS are extremely knowledgeable in their field. Explained in detail all the charges that are levied against businesses and how best to mitigate these where possible.
The extra services they have offered us makes us feel like a valued customer which is all you can ask for at the start of any new partnership.

July 21, 2025
Unprompted review
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Reply from ECBS

Thanks, Chris, we love that you feel valued. That’s exactly the kind of partnership we aim for!

Rated 5 out of 5 stars

A company that listens to your needs and requirements

I have worked with Declan over a number of years for multiple businesses I look after. He has great knowledge of the industry and is always honest with his assessment of the prices provided. There is no push from ECBS that you find with various 'companies' across the industry and he will work to your needs and requirements

July 16, 2025
Unprompted review
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Reply from ECBS

Really appreciate this, Daniel. Declan takes real pride in doing things the right way, glad it shines through.

Rated 5 out of 5 stars

Excellant Customer service

Excellant Customer service, Jonathan Colgan is very dedicated and professional, his approach is very much to educate you, so you can make a better and more informed decision for the Environment and not just the sell price. we have locked in prices up to 2030 which helps the business with budgets so we can predicate costs and favourable to lock in prices while the market fluctates.

July 30, 2025
Unprompted review
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Reply from ECBS

Thanks so much, Claire! Locking in long-term certainty is a big win, great to hear Jonathan helped make it happen.

Rated 5 out of 5 stars

easy process

easy process
many thanks for your help
amazing service

July 30, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Wayne! Simple and stress-free, just how we like it. Glad we could help!

Rated 5 out of 5 stars

I have been dealing with a gentleman…

I have been dealing with a gentleman named Gareth Scullion for over 3 years now, he has always been very polite and extremely helpful. He has helped by answering any queries as quickly as possible, he even helped to deal with the very persistent energy providers that just will not stop calling. He is very easy to talk to, and does exactly as he says.

July 30, 2025
Unprompted review
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Reply from ECBS

Thanks, Lorraine, Gareth will be so pleased! We’re really grateful for your continued support over the years.

Rated 5 out of 5 stars

Declan from ECBS has been most helpful…

Declan from ECBS has been most helpful and instructive in his advise. He has helped manage our our gas and electric contracts for a few years now and we feel in safe hands. Based on my experience, I would recommend the company to others. His communication has been a cut above the rest.

July 30, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Rob! We’re proud to have Declan on the team, and even prouder to have you as a long-term client.

Rated 5 out of 5 stars

Amazing service and really informative

Amazing service and really informative. The team are so helpful and make sure they help you first time.

Jonathan Colgan was very informative when explaining information.

Would highly recommend.

July 30, 2025
Unprompted review
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Reply from ECBS

Really appreciate that! Jonathan and the team work hard to get things right first time, thanks for noticing.

Rated 5 out of 5 stars

ECBS helped me understand & gave me the…

ECBS helped me understand & gave me the knowledge to make buisness decisions regarding our power needs for years to come.
Many thanks to Jonathan.
Thank you.

July 30, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Kevin! That’s exactly what we’re here for, helping you make confident, informed decisions. Glad we could support you.

Rated 5 out of 5 stars

Good Account Manager

Declan Strong has been our Account Manager for the last 2 years, for our electricity supply. He is extremely thorough and strives for the best deal to suit our company requirements.

July 29, 2025
Unprompted review
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Reply from ECBS

Thank you, Mel. Declan always aims to match the best deals with your needs, pleased to hear it’s been working well.

Rated 5 out of 5 stars

business review

I have found Gareth and the team to be extremely helpful and would recommend their services.

Many thanks

Janet

July 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Janet. We’re glad Gareth and the team have been helpful, really appreciate the recommendation.

Rated 5 out of 5 stars

Jonathan Colgan always goes above and…

Jonathan Colgan always goes above and beyond with helping us to get the very best available energy prices. He always explains everything clearly.
Our experience is always easy and pleasant.
We would highly recommend ECBS

July 29, 2025
Unprompted review
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Reply from ECBS

Thank you for the kind words. Jonathan always strives to make things simple and deliver great value, great to hear that’s your experience.

Rated 5 out of 5 stars

The two Lee's we worked with where…

The two Lee's we worked with where excellent. honest opinions, presentation was sound and additional service offer was ideal.
We wanted to work with a team that were putting us at the front and were not there for the quick buck. yes I know sales teams are there to do business, but the up front approach was refreshing, nothing hidden.

July 21, 2025
Unprompted review
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Reply from ECBS

Thanks, Moiz. The Lees will be pleased to hear their honesty and approach stood out, appreciate your trust in us.

Rated 5 out of 5 stars

Amazing experience!

Amazing experience!

Thank you so much to Lauren Jarvis on securing us such a great deal. The whole experience was easy, which when your busy working was a delight, fantastic deal, which she went above and beyond to support us with. Would highly recommend.

July 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you! Lauren is delighted to have made the process easy and worthwhile, we’re grateful for the recommendation.

Rated 5 out of 5 stars

From the moment we engaged with Declan…

From the moment we engaged with Declan at ECBS, we were impressed by their depth of knowledge, customer-focused approach, and commitment. As energy specialists, they didn't just offer generic solutions—they thoroughly assessed our needs and delivered a tailored strategy that enhanced both efficiency and cost-effectiveness.
Declan was prompt, transparent, and proactive throughout the entire process. Every recommendation was backed by solid data.

July 7, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Susan. We're glad Declan’s tailored and data-led approach made a strong impact, appreciate your kind feedback.

Rated 5 out of 5 stars

Gareth is amazing!!

Gareth has been amazing all the way through helping us get our business electric sorted. Gareth is very friendly and efficient, always just on the other end of the phone being very helpful. Would definitely recommend using Gareth and the ECBS company if your looking for a great deal.

July 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Mandy! Great to hear Gareth made the process smooth and stress free. We appreciate the recommendation.

Rated 5 out of 5 stars

Professional, Informed, and a Pleasure to Deal With

I've been speaking with Declan for a little while now regarding our energy contracts and some ongoing disputes with an energy company, and I genuinely couldn't ask for a better person to help us through it. Declan has been consistently professional, incredibly informative, and always quick to offer support or clarity when we need it. Beyond just being helpful, he's an absolute pleasure to catch up with — friendly, approachable, and always brings a positive energy to the conversation. It's always a delight speaking with him, and he's made what could've been a stressful process feel much more manageable. Highly recommend working with Declan!

July 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for such a thoughtful review. Declan really values building trust and making complex situations easier to manage, glad to hear it’s made a difference.

Rated 5 out of 5 stars

Gareth Scullion has been our broker for…

Gareth Scullion has been our broker for many years, he alerts us to when the market is changing, he gives his honest opinion, works tirelessly on our behalf to get the right deals that works for our organisation. He is always upbeat, happy and a pleasure to deal with.

July 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Louise. Gareth really values the long-term relationship and always aims to be honest, proactive, and supportive.

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