ECBS Reviews 

1,020
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service and customer support, appreciating the clear explanations and guidance provided. Reviewers are particularly impressed with the company's ability to secure competitive prices, often resulting in significant savings for their businesses. However, some people mentioned an initial wariness or skepticism regarding cold calls, which is a common experience. Despite this, many of these individuals ultimately found the contact beneficial, leading to positive outcomes and valuable assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as impeccable, outstanding, and... See more

Price

People report positive experiences with pricing, often highlighting transparency and the absence of pressure... See more

Customer service

Consumers find customer service to be highly positive, with many praising the helpfulness and professionalism... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers initially dubious about cold calls but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more

Company replied

Rated 5 out of 5 stars

I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more

Company replied

Rated 5 out of 5 stars

Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we wer... See more

Company replied


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Price Comparison Site
  5. Utility Contractor

Written by the company

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Written by the company

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,020)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gareth Scullion is great a very…

Gareth Scullion is great a very friendly and respectful guy.
Always answers my calls, quickly resolves any problems for us.
Takes time to explain answers in detail to my questions.
I deal with people not companies so as long as he is on your team we will stay with your company.
Deb Thomas
John Thomas & Sons Roofing Ltd

July 28, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Debra. Gareth takes great pride in being responsive and helpful, appreciate your loyalty and kind words.

Rated 5 out of 5 stars

Jonathan has made navigating our way…

Jonathan has made navigating our way through the complicated energy regulations and markets simple.
Without his, and ECBS's expertise we would not have secured our energy as cheaply as we have, and remained compliant with the everchanging regulations

July 1, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Steven. We're pleased Jonathan helped simplify a complex landscape and secured real value for your business.

Rated 5 out of 5 stars

Fantastic job

Gareth Scullion Has went over and above sorting everything out for me making sure he gets you the best deal and dealing with any issues you get from the utility companies

July 28, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Kaylie. Delighted to hear Gareth went the extra mile to support you and sort everything out efficiently.

Rated 5 out of 5 stars

Jonathan's educational approach

Jonathan's approach was very much to educate about the energy supply business rather than just sell on price. I was thus more able to make more informed decisions and on that basis I've locked in pricing out to 2030. Even now we might be able to favourably lock in another year as the marketplace fluctuates

July 28, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Alan. Jonathan’s goal is always to empower clients to make informed decisions, great to see that reflected here.

Rated 5 out of 5 stars

Excellent customer service from Dave Collins

Excellent customer service from ECBS for 10 years. A special thank you goes to Dave Collins who provides outstanding support and advice. He is very personable and we have shared many holiday chats over the years. Dave has always been my first point of contact for his knowledge and ability to offer best value for money. His dedication and professionalism is admirable. Thank you Dave!

July 28, 2025
Unprompted review
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Reply from ECBS

Thanks so much! Dave truly values the long-standing relationship and your continued trust, always a pleasure.

Rated 5 out of 5 stars

Lauren Jarvis was clear with her…

Lauren Jarvis was clear with her advise, after she found that the previous broker, had not informed me that he had set up a new contract, with her advise i'm now taking the situation up with British gas lite.

July 10, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Andy. Glad Lauren could help clarify things and point you in the right direction, appreciate the feedback.

Rated 4 out of 5 stars

Great Service

Gareth organised our next electricity contracts, and answered any queries we had promptly.

July 1, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Beth. Pleased Gareth could help organise your contracts and provide timely support when needed.

Rated 5 out of 5 stars

We done our previous supply contracts…

We done our previous supply contracts with Ross. He was professional throughout the process and advised us how to save money by changing our KVA. Would recommend to anyone who would like a hassle free and quick service.

July 25, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Sue! Ross always aims to make things smooth and hassle free, glad the KVA adjustment helped too.

Rated 5 out of 5 stars

Professional company with a personal service

It has been a pleasure to be dealing with Paula Nellist at ECBS, the service we have received is very professional. She is very informative and explains everything in detail. She is very easy going on a personal level which is refreshing.
Would definitely recommend

July 25, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you! Paula takes pride in combining professionalism with a personal touch, great to hear that came through.

Rated 5 out of 5 stars

Excellent Customer Service

I have talked to many companies about our energy contracts and sometimes they can be an irritation, however Paula Nellist was a pleasure to deal with. At all times personable and friendly, but also extremely professional and with an excellent grasp of our needs as a potential client, as well as detailed knowledge of the energy market.

July 23, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Andy. Really pleased Paula was able to offer both insight and a pleasant experience, appreciate your kind words.

Rated 5 out of 5 stars

I have been dealing with Paula Nellist

I have been dealing with Paula Nellist, for over 5 years now, nothing is to much trouble for Paula, she is always Available if you have any issues and will always let me know if she can get me a better deal, I highly recommend Paula :) first class customer service from a first class lady - thanks Paula

July 25, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you so much! Paula values your long-standing relationship and is always ready to go above and beyond.

Rated 5 out of 5 stars

Daniel Hacket

Daniel Hacket
Daniel was very knowledgeable and answered all questions asked Polite cheerful and friendly a pleasure doing business with him and he saved me money too!!
Highly recommended 👍

April 3, 2025
Unprompted review
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Reply from ECBS

Thanks so much for your kind words, Roslyn. We’re really pleased to hear Daniel made the process clear and positive for you and helped save money too!

Rated 5 out of 5 stars

Gareth a very detailed and quick to get…

Gareth a very detailed and quick to get the best deal asap, he is very helpful and is regularly in touch, would fully recommend, saved the companies thousands!

July 24, 2025
Unprompted review
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Reply from ECBS

Thank you, Denis, great to hear Gareth's quick work and detailed approach made a difference. We really appreciate your recommendation!

Rated 5 out of 5 stars

Was made easy and simplified with the…

Was made easy and simplified with the help of Paula, good communication and kept up to date

March 20, 2025
Unprompted review
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Reply from ECBS

Thanks Aidan, we’re glad Paula made things simple and kept you informed throughout. We appreciate your feedback!

Rated 5 out of 5 stars

Very Please with the serivce

Gareth Scullion was extremely helpful. Didn't give a hard sell. We would highly recommend him. Saved us money which is always beneficial, every bit helps these days.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, we’re pleased Gareth provided a straightforward and helpful experience. Every saving really does count, and we’re glad we could assist.

Rated 5 out of 5 stars

ECBS is value for money and Gareth our…

ECBS is value for money and Gareth our contact is friendly, knowledgeable and very proactive. Always doing the best for us and pointing out where we may save money.

Chelmsford Safety Supplies could not wish for better.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, it’s great to know we’re delivering value and proactive service. We really appreciate your continued trust in Gareth and ECBS.

Rated 5 out of 5 stars

Great, proactive service

Gareth our account manager has been very proactive in getting contracts in place to reduce our future cost exposure. Very impressed with ECBS's customer first approach.

July 16, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Natasha, we’re delighted Gareth’s forward-thinking approach is helping reduce future costs. We’re proud to support your business.

Rated 5 out of 5 stars

5 Star service

I took over the management of our company's contracts last year with the mission to save the company money on their utilities. Gareth was great at talking me through everything and helping to resolve an issue that we had with a previous supplier. Gareth is great at responding to queries and happy to take on additional tasks to make my life easier

October 24, 2024
Unprompted review
ECBS logo

Reply from ECBS

Thanks Heidi, fantastic to hear that Gareth helped simplify things and resolved supplier issues. We're here to make things easier, and always happy to help.

Rated 5 out of 5 stars

Gareth keeps in regular contact to…

Gareth keeps in regular contact to check all is well and deals with any problems I may have,

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Beverley, ongoing support is a big part of what we do, so we’re glad to hear Gareth is keeping things running smoothly for you.

Rated 5 out of 5 stars

Great experience dealing with Paula Nellist at ECBS

I work for a charity and have dealt with Paula Nellist since 2023 with regards to our energy contract, she is great, so helpful, nothing is too much trouble she will always give you the heads up if she knows that prices are about to change and will always get you the best selection of prices on the market, 100% recommend Paula and ECBS.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you Rachel, it’s a pleasure to support your charity. We’re so glad Paula’s proactive help has made the energy side stress-free.

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