ECBS Reviews 

1,020
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service and customer support, appreciating the clear explanations and guidance provided. Reviewers are particularly impressed with the company's ability to secure competitive prices, often resulting in significant savings for their businesses. However, some people mentioned an initial wariness or skepticism regarding cold calls, which is a common experience. Despite this, many of these individuals ultimately found the contact beneficial, leading to positive outcomes and valuable assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as impeccable, outstanding, and... See more

Price

People report positive experiences with pricing, often highlighting transparency and the absence of pressure... See more

Customer service

Consumers find customer service to be highly positive, with many praising the helpfulness and professionalism... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers initially dubious about cold calls but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more

Company replied

Rated 5 out of 5 stars

I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more

Company replied

Rated 5 out of 5 stars

Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we wer... See more

Company replied


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Price Comparison Site
  5. Utility Contractor

Written by the company

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Written by the company

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,020)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

Daniel was extremely helpful. Picking up on elements of our bill (KVA) that I wouldn't have known about and getting us a reduction on that basis. Would highly recommend.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Sarah, we’re glad Daniel’s attention to detail delivered savings and clarity. We appreciate the recommendation!

Rated 5 out of 5 stars

Protocol Engineering Ltd

Since receiving support from Gareth Scullion regarding our energy we have understood our contracts a lot better. We have had problems with previous energy consultants but nothing but positive things to say about Gareth. We appreciate his regular check ins and on-time energy renewal quotes. As a small business we don't have a lot of time to spend looking for quotes so Gareth's support has helped us a lot.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Lauren, we know time is precious, so we’re pleased Gareth could take that off your plate. Great to hear the positive impact.

Rated 5 out of 5 stars

Lee Watkins help me safe money on our…

Lee Watkins help me safe money on our company gas and electric. what I like is I deal directly with one person and he is great.

July 24, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks for the feedback, Lee works hard to keep things personal and efficient, and it’s great to see that’s making a difference.

Rated 5 out of 5 stars

Highly recommend ECBS

I have been using ECBS for many years and have been with my current account manager Ross since 2022.
Ross has been of great assistance to me, always getting the best prices and always happy to explain the more detailed aspects of my energy bills. Ross has patience with me as I dont always understand. I trust Ross totally and would highly recommend ECBS.

July 22, 2025
Unprompted review
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Reply from ECBS

Thanks so much, Ross is great at explaining the details, and it’s lovely to hear your trust and loyalty to both him and ECBS.

Rated 5 out of 5 stars

Excellent

After speaking to many companies, I found Gareth Scullion. The most honest and efficient out of everyone I contacted. He dealt with my issues promptly and delivered everything I asked of him. I would truly recommend him and his company to anybody

April 22, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you Kiri, honesty and efficiency are key to how we work, so it’s brilliant to hear Gareth delivered on both.

Rated 5 out of 5 stars

Have been working with Gareth for over…

Have been working with Gareth for over a year and he always ensures we get the best prices on our renewals. Has always quickly responded to any queries and made sure any issues with suppliers have been resolved.

July 22, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Anna, your ongoing support means a lot. We’re proud to have Gareth consistently delivering value for you.

Rated 5 out of 5 stars

Delighted with the fantastic service

Outstanding care and understanding , Lee Watkins went out of his way to assist us. we are delighted with the fantastic and friendly service.
Highly recommended.
Thank you

July 22, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you Esme, Lee’s care and attention to detail make all the difference. We’re glad the service stood out and helped!

Rated 5 out of 5 stars

Energy review

We have been dealing with Gareth for a number of years and always gets you the best deals, he is always available should you need to talk anything through and very helpful and efficient

July 22, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Angela, we’re grateful for your long-term support and happy to hear Gareth is always on hand when needed.

Rated 5 out of 5 stars

Paula Nellist

I have been working with Paula for around 9 months now and the level of service received thus far has been exceptional. We have worked through updating our utility supplies with ease and the support has been second to none.
Paula is very friendly, well-informed and ensures that the whole process transitions as seamlessly as possible.
Thank you, Paula

July 21, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks so much, Michael! We’re delighted to hear that Paula has made the process smooth and stress-free for you, she’s a real asset to the team.

Rated 5 out of 5 stars

ECB have helped us save a significant…

ECB have helped us save a significant amount of money!
Our account manager, Gareth, is always proactive—he checks in regularly and quickly resolves any issues that arise. Great service and support all round!

July 21, 2025
Unprompted review
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Reply from ECBS

Thanks, Lucy! We’re really pleased Gareth’s proactive support is making a difference. Great to have you on board.

Rated 5 out of 5 stars

Gareth was great at talking me through everything

I took over the management of our company's energy contracts from a retiring colleague. Gareth was great at talking me through everything and making sure I understood the pricing structures before giving him the go ahead. Gareth was also great at sorting out a major issue which occurred due to an error on our part. Gareth had our back and worked tirelessly to get us back on track. Without his help, heaven knows what would have happened.

July 21, 2025
Unprompted review
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Reply from ECBS

Really appreciate the feedback, Jordan. We’re glad Gareth was able to support you through the transition and resolve things quickly, he always goes the extra mile.

Rated 5 out of 5 stars

Always helpful and gets things sorted

We have been dealing with Declan since January 2023. He always gets back to us quickly with any queries we have. He is also very knowledgeable about the energy markets and always negotiates us a great deal. The process of signing up is quick and easy. Recently we have needed a gas meter fitted, Declan has dealt with this for us from the start, liaising with the energy companies to get this completed.

July 21, 2025
Unprompted review
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Reply from ECBS

Thanks, Fiona! Declan will be chuffed to hear this. We're glad he’s been consistently helpful and knowledgeable, exactly what we aim for.

Rated 5 out of 5 stars

Fab team!

Fab team!
Great team who are always there to help. Certainly makes my job much easier! Thanks Gareth and Jack!

July 21, 2025
Unprompted review
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Reply from ECBS

Thanks Erin! We’ll pass that on to Gareth and Jack, great to hear we’re making your day-to-day easier.

Rated 5 out of 5 stars

From day one our company have dealt…

From day one our company have dealt with Gareth Scullion and feel confident that he would always provide a good service for our utility requirements.
He always contacts us in a timely manner to ensure that we don't get caught out by utility cost increases.

July 21, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Denise. Gareth really values your continued trust and we’re glad to keep delivering what you need, on time.

Rated 5 out of 5 stars

Have had great service from Gareth Scullion

Have had great service from Gareth Scullion over the last three years, he has been extremely helpful always gaining the best service for his clients.

January 8, 2025
Unprompted review
ECBS logo

Reply from ECBS

Appreciate that, Alistair. Gareth works hard to get the best results, glad it’s paying off for you.

Rated 5 out of 5 stars

Excellent service over a number of years

Have been dealing with Gareth Scullion at ECBS for a number of years. Very professional, excellent service and helpful advice on future market movements.

July 21, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks for your continued trust, Andrew. Gareth’s insight into market trends is something we pride ourselves on, pleased it’s been valuable for you.

Rated 5 out of 5 stars

Lee Watkins has remained in contact…

Lee Watkins has remained in contact with me providing a smooth transfer from our existing provider to ECBS. Thank you.

July 18, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks Denise! It’s great to hear Lee made the switch seamless. We look forward to continuing to support you.

Rated 5 out of 5 stars

very happy customer

i dealt with ross anderson for my previous contact, i have renewed with him as he is helpful and informative throughout the process

July 17, 2025
Unprompted review
ECBS logo

Reply from ECBS

Appreciate it, Sue. Ross always puts the customer first, glad to hear it led to another renewal!

Rated 5 out of 5 stars

A contact worth knowing

Contacted by David Collins with regard to utility services for our Museum. He was able to guide me to claimed back over £1200 for wrongly charged CCL and vat at 20% instead of 5%. He was also able to set up long term deals for gas and electricity for the Museum.

December 3, 2024
Unprompted review
ECBS logo

Reply from ECBS

Thanks so much, Frederick. David was pleased to help with the claim and get your museum set up for the long term, glad we could support you.

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