ECBS Reviews 

1,020
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service and customer support, appreciating the clear explanations and guidance provided. Reviewers are particularly impressed with the company's ability to secure competitive prices, often resulting in significant savings for their businesses. However, some people mentioned an initial wariness or skepticism regarding cold calls, which is a common experience. Despite this, many of these individuals ultimately found the contact beneficial, leading to positive outcomes and valuable assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as impeccable, outstanding, and... See more

Price

People report positive experiences with pricing, often highlighting transparency and the absence of pressure... See more

Customer service

Consumers find customer service to be highly positive, with many praising the helpfulness and professionalism... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers initially dubious about cold calls but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more

Company replied

Rated 5 out of 5 stars

I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more

Company replied

Rated 5 out of 5 stars

Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we wer... See more

Company replied


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Price Comparison Site
  5. Utility Contractor

Written by the company

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Written by the company

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,020)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First rate service from Lee at ECBS.

First rate service from Lee at ECBS.
Various issues with energy suppliers from changing to new one to faulty meter readings dealt with by Lee so i don't have to!

July 16, 2025
Unprompted review
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Reply from ECBS

Thank you, Jim. Delighted Lee could take the pressure off and handle everything smoothly, that’s what we’re here for.

Rated 5 out of 5 stars

This is my first time dealing with…

This is my first time dealing with ECBS.
My two previous brokers were just going through the motions and one of them I had to remind to get renewal quotes!
Beverley has been brilliant and set up two accounts for me - couldn't be happier with the results

July 15, 2025
Unprompted review
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Reply from ECBS

Thanks for your kind words! Beverley will be so pleased to know she made a great first impression and got things set up smoothly for you.

Rated 5 out of 5 stars

Knowledgeable Gentlemen


Jonathan Colgan certainly knows his onions.

A very helpful gentlemen.

April 1, 2025
Unprompted review
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Reply from ECBS

Thanks for the great review! Jonathan definitely knows his stuff, we're glad you found him helpful. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

I dealt with Michael and to be honest…

I dealt with Michael and to be honest he went above and beyond, assisted me with something that wasn't what he had originally dealt with and saved me a massive headache. Michael got me a refund on my bill and sorted the DD out, again which was not what Michael dealt with initially. always helpful always willing and definitely went out of his way to help me. Great guy to deal with, couldn't have asked for anything more.

July 7, 2025
Unprompted review
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Reply from ECBS

Thanks so much for this brilliant feedback! We're delighted to hear Michael provided such exceptional support, especially by stepping in to resolve those extra issues and make things smooth for you. He's a real asset, and it sounds like he truly delivered!

Rated 5 out of 5 stars

Great advice from David Collins at ECBS

I have used David Collins at ECBS on behalf of the company I represent for 6 years, and always received great advice I know I can rely upon to arrange the company's energy contracts. He always contacts me proactively in advance of contract expiries to advise on the best way forwards. I would definitely recommend him to any business finance team.

July 10, 2025
Unprompted review
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Reply from ECBS

Thanks so much for this fantastic feedback! It's brilliant to hear David has been such a reliable source of support for your company's energy contracts over the years. We're especially proud that he consistently ensures you're set up for success well in advance.

We truly appreciate you recommending him!

Rated 5 out of 5 stars

Years of fantastic service

I have dealt with David Collins on several occasions over the years and have always been impressed with his knowledge of the markets and his ability to obtain us a great deal. The process of signing up to new deals is quick and simply as David has taken care of everything for us! I would thoroughly recommend

July 9, 2025
Unprompted review
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Reply from ECBS

Hi Kay, what a brilliant review – thank you! It's wonderful to hear that David consistently delivers fantastic service, making the process of getting great deals quick and easy for you.

Rated 5 out of 5 stars

Great service incisive and informative

Received informative and incisive service from Ross Anderson through his leg work he was able to demonstrate with our usages what providers and rates were best suited for us and also indicate expenditure forecast on a vital part of any business budget

July 7, 2025
Unprompted review
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Reply from ECBS

What a brilliant review – thank you! So glad Ross Anderson's leg work paid off, getting you those perfect rates and helping you map out your budget.

We appreciate you sharing your experience!

Rated 5 out of 5 stars

Ross was amiable and helpful with every…

Ross was amiable and helpful with every question I asked. He went the extra mile to sort out the changeover on our new unit which the utility people made a mess of.

January 10, 2025
Unprompted review
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Reply from ECBS

We're thrilled Ross was such a helpful and friendly point of contact. Knowing he went the extra mile to fix the unit's handover issues means a lot. That's the service we aim for!

Rated 5 out of 5 stars

Excellent friendly service

Through understanding our business needs, ECBS were able to secure very competitive prices and claim any available rebates. It has been a smooth transition to new suppliers. Bryan and the team were very friendly, proactive and knowledgeable.

I would highly recommend their services

July 7, 2025
Unprompted review
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Reply from ECBS

Bryan and the whole team strive to be friendly, proactive, and knowledgeable, so your feedback means a lot!

We really appreciate that you would recommend us!

Rated 5 out of 5 stars

Ross couldn’t have gone out of his way…

Ross couldn’t have gone out of his way more for us!! He went above and beyond to get us the best deal and look after our interests every step of the way, I wouldnt hesitate to recommend him or use him again.

May 15, 2025
Unprompted review
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Reply from ECBS

We're so pleased Ross went above and beyond for you, finding the perfect deal and safeguarding your interests every step of the way. That's exactly the dedication we love to see.

Great to hear you'd recommend him!

Rated 5 out of 5 stars

Excellent service!

I've used ECBS for a number of years now for our business energy needs and I cannot fault the service I have received. It has been excellent. The team and David Collins, in particular, are prepared to go the extra mile to find the best and most competitive energy deals for their customers.

July 4, 2025
Unprompted review
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Reply from ECBS

Thank you for your loyalty over the years, Lee; it means a great deal to us. We're incredibly proud of the commitment shown by David and the team, and it's wonderful to know their hard work is so valued. We look forward to continuing our partnership.

Rated 5 out of 5 stars

This company enabled me to achieve the…

This company enabled me to achieve the best energy deal and was a very clear and smooth process throughout. The gentleman Ross Anderson made it very easy to help my company obtain a great deal. Would really recommend to others looking to achieve best deals especially in these difficult economic times.

July 4, 2025
Unprompted review
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Reply from ECBS

Thank you so much for the review and for recommending us, Zaheer.

Helping our clients find the right deal without any complexity is exactly what we aim for, so your feedback is brilliant to receive. We'll be sure to pass your kind words on to Ross Anderson; he'll be delighted to know he made such a positive impact.

Rated 5 out of 5 stars

ECBS and James Tomlinson

ECBS and our consultant James Tomlinson have been brilliant, very forward thinking and making us aware of things going on in the world that affect us and how. James has been extremely proactive in coming to us with his expert knowledge with solutions to issues which has allowed us as a business to make savings and position ourselves positively for future endeavours.
Nothing is ever too much trouble and James cannot be more helpful.

July 3, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the brilliant review, Gemma! We're thrilled that James Tomlinson's proactive and forward-thinking support is helping you make savings and position your business for the future.

Rated 5 out of 5 stars

Great Company

I have to say my dealings with ECBS over the years have always gone smooth and hassle free and James who i always speak to goes the extra mile every time to make sure he get me the best deal. I will always be coming back to ECBS.

April 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the great review and for your continued trust over the years, Scott. We're delighted to hear that James consistently goes the extra mile to ensure your experience is smooth and hassle-free.

Your loyalty means a great deal to us, and we look forward to working with you for many more years to come.

Rated 5 out of 5 stars

Excellent customer service

Kurt for ECBS has made my life so much easier by taking all the hassle out of sorting all our energy contracts. Kurt's helpfulness makes it a please to do business with him. A really excellent service.

July 2, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the fantastic review! We're delighted to hear that Kurt has made your life easier by taking the hassle out of your energy contracts. It's wonderful to know his helpful service makes doing business a pleasure.

Rated 5 out of 5 stars

Great experience

Spoke with Jonathan Colgan today who was very quick and efficient

July 2, 2025
Unprompted review
ECBS logo

Reply from ECBS

We're delighted to hear that Jonathan provided a quick and efficient service. We'll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Very knowledgeable and proactive

Very knowledgeable and proactive. Graham who has been brokering for us is really helpful and gives us lots of information in layman's terms. Client care continues to a high standard even after they have our business. Attention to detail is first class.

July 1, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the first-class feedback, Wendy! We're so glad you value Graham's proactive support and our continued high standard of client care. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Very friendly and extremely efficient

As a business we get several calls a day trying to sell electricity but we always refuse the call. For some reason the day that Declan called I took the call and I expect that was because of his friendly, chatty nature. I am glad I took the call as he has gone beyond just a sales person and we have found him to be extremely helpful and efficient. He has also taken on the process of sorting a very large bill, on our behalf, from another energy company that I have been trying to sort for several years and has highlighted two other bills where we have overpaid £000’s over the previous three years.

It is because of Declan’s friendly, extremely efficient nature and the fact that he is saving us a fair amount of money that we have put our trust in ECBS and signed a five year contract. Even after signing the contract his efficiency has not wavered.

April 3, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you so much for your kind words and trust in Declan and ECBS. We're thrilled to hear he’s made such a positive impact and we’ll continue to support you every step of the way.

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