ECBS Reviews 

1,020
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and dedicated, often going above and beyond to assist with various needs. People frequently highlight the excellent service and clear communication, noting that representatives explain everything thoroughly and make processes easy and stress-free. Many consumers also appreciate the significant savings achieved, with the company consistently securing competitive prices and better energy deals, saving businesses thousands. The overall consensus points to a highly reliable and proactive service that simplifies complex energy matters for its clients.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as impeccable,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Price

Clients share positive opinions on price, praising the transparency and lack of pressure to sign contracts,... See more

Customer communications

People report ambiguous experiences with contact, with some customers initially dubious about cold calls but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently entered into a long term contract brokered for us by Bryan and Dan of ECBS. They simply could not do enough, I know I was a difficult to please customer from past experiences with ene... See more

Company replied

Rated 5 out of 5 stars

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge. We... See more

Company replied

Rated 5 out of 5 stars

I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago. They listened to my concerns and offered to help and guided me in solving this issue the bes... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with price... See more

Company replied


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Price Comparison Site
  5. Utility Contractor

Written by the company

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Written by the company

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,020)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roofclad

Roofclad - Gareth Scullion.
We have been working with Gareth for a fewe years now and have always had excellent service. Best deals and always very helpful

December 5, 2024
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Jayne. We really value our ongoing relationship and appreciate your continued trust in Gareth and ECBS.

Rated 5 out of 5 stars

Very Knowledgeable

Jonathan Colgan has been advising us for several years - it would be hard to imagine anyone more knowledgeable in the industry . We have security of pricing for the long term as a result

March 26, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you, Richard. We're proud to support your business and grateful for your continued confidence in Jonathan and our services.

Rated 5 out of 5 stars

Proved they would save us money

When I first used Jonathan Colgan at ECBS he proved himself by saving us from all of the overpricing going on due to Covid & Brexit and we are now happy to continue to get him to sort all of our utilities out

March 25, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the great feedback. We're pleased Jonathan could deliver real savings and ongoing support for your utilities.

Rated 5 out of 5 stars

Gavin Walker has been so helpful…

Gavin Walker has been so helpful extending our energy contracts and saving us money very professional, doesn't keep calling or emailing like other companies

March 3, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Joanne! We’re glad Gavin’s support and no-nonsense approach stood out. Always here to help!

Rated 5 out of 5 stars

ECBS Why Look Anywhere Else?

I found Gavin Walker to be the consummate professional and would highly recommend him and his company.

March 14, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks for the kind words, Paul! We’re proud to have Gavin on the team and appreciate your recommendation.

Rated 5 out of 5 stars

John Faucher of ECBS has given us a…

John Faucher of ECBS has given us a very good service in extending our electricity contract. Very polite and easy to talk too.

March 12, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the feedback! We're delighted to hear John provided a smooth and professional service.

Rated 5 out of 5 stars

Excellent customer service from Daniel…

Excellent customer service from Daniel Hackett, who has been helping us review our energy products. Highly recommend.

March 3, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks, Alison! We're pleased to hear Daniel’s support made a difference, always here to help with your energy needs.

Rated 5 out of 5 stars

Excellent service received from James…

Excellent service received from James Tomlinson. Very helpful and knowledgeable, he put a lot of work into getting us a much better energy contract with amazing savings.

February 27, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for the great feedback! We're thrilled James secured you a better deal, your savings are our priority!

Rated 5 out of 5 stars

Excellent Service

As a business we have been working with Dave Collins for over 8 years now & he has always been ahead of the curve in terms of securing & extending contracts for our Electricity & Gas just at the right time. He is extremely professional & knowledgeable & makes it so easy for us. A pleasure to work with.
Emma, Sionics Ltd

February 4, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your continued trust over the years! We're thrilled that Dave has made energy procurement seamless for you. Looking forward to many more years of partnership!

Rated 5 out of 5 stars

James was most helpful in getting us a…

James was most helpful in getting us a good deal for our energy supplies and dealt with any queries most efficiently.

January 29, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your kind words! We're delighted James could secure a great deal and assist you efficiently. We appreciate your support!

Rated 5 out of 5 stars

Don was great

Don was great, he was patient, helpful and explained everything i needed as we went along. He never got grumpy when i put him off due to other commitments and continued to get me the best prices until i was ready to sign. He planned out how to tie my 3 settings together so contracts will all eventually end on the same day. A great help thanks Don

January 28, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thanks for your feedback! We're glad Don provided great support and helped align your contracts smoothly. Appreciate your trust!

Rated 5 out of 5 stars

Absolutely fantastic service Nathan…

Absolutely fantastic service Nathan literally did it all and got me a new deal at half the price I was paying before.

January 23, 2025
Unprompted review
ECBS logo

Reply from ECBS

We're thrilled to hear Nathan provided such fantastic service and secured you a great deal. Thanks Julie.

Rated 5 out of 5 stars

Great service from ecbs.

Great service through Nathan Stockill. Extremely friendly, helpful and informative. Nathan managed to get us the best overall deal to meet our requirements, whilst still giving us confidence in the quality of the service.

January 13, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your fantastic feedback! We're thrilled Nathan provided such friendly and helpful service while finding the best deal to meet your needs. Your confidence in us means a lot!

Rated 5 out of 5 stars

James was very helpful as always in…

James was very helpful as always in assisting with a new site we have taken on. He went over and above assisting with the COT that was required before we could move forward with the agreement.
Would highly recommend.

January 7, 2025
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your kind words! We're delighted to hear that James went above and beyond to assist with your new site and the COT process.

Rated 5 out of 5 stars

Extremely helpful

Don was extremely helpful, taking time to explain the process. We'll be using ECBS again.

December 5, 2024
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your kind words! We’re so glad Don was able to guide you through the process. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great service

Great service from James who helped with switching our Gas supply, everything was simple and delivered in the timescales given, highly recommend.

December 5, 2024
Unprompted review
ECBS logo

Reply from ECBS

We’re thrilled to hear about your great experience with James! Delivering a seamless service and meeting expectations is always our goal. Thank you for recommending us!

Rated 5 out of 5 stars

Electricity Supplier help

Used this company to help find a supplier for our electricity. Spoke to Don who helped us find someone a lot better than we had and cheaper! Would highly recommend and ask for Don!

November 7, 2024
Unprompted review
ECBS logo

Reply from ECBS

Thank you for your kind words and recommendation! We're thrilled to hear Don was able to help you find a better and cheaper electricity supplier. We'll be sure to pass on your feedback to him

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