ECBS Reviews 

A great support by Don Millican throughout the process of setting up the supply for our new business premises. Great communication, follow-ups, very professional but friendly. The quote he secured for us was quite a bit cheaper than our current rates. He provided a simple comparison table of the selected few providers and talked me through the ins and outs. Highly recommend!

Many thanks to Zach Clark who lead our Gas Installation for us through what was a tricky process. He stuck with us and overcome every issue the suppliers could throw at us and glad to say we are now installed and commissioned and have heat. Highly recommend the service provided.

Excellent service, Nathan Irvine has helped our company since Covid, very transparent and well explained throughout, competitive and efficient. Would highly recommend.

I wanted to take a moment to express my heartfelt gratitude for your exceptional efforts, time, and understanding in helping me sort out my EON Next gas account. Throughout this process, I have had frequent dealings with you, and I can confidently say that you not only possess perfect professional mannerisms but are also an incredibly good human being.
Your dedication and patience made a challenging situation much easier to handle, and your ability to address my concerns so effectively has been truly commendable.
If given the chance, I would wholeheartedly recommend your name for recognition and appreciation to your superiors. You truly deserve it!
Thank you once again for going above and beyond.

we were sold an energy contract by Abbie who i have been informed has left the business and it seems everything that Abbie said was a totally incorrect

Daniel Hackett was efficient and ensured that we were informed of where we were at each stage of completing our contract. Would recommend ecbs.

Adam and the team gave oakleigh residential park ltd the attention to detail service we needed helping us in a difficult market we have the deal we needed and other issues being delt with very happy A chapman director

After having 2months battle with British Gas Business, Kieron and Dan came to our rescue
As a registered charity to be charged incorrectly for backdated VAT a massive charge of £9k , their expertise and caring nature managed to hold us together as a charity and start resolution process very successfully
Thank you to our hero’s at ECBS

David Collins, is knowledge, dependable, proactive and easy to work with. We have used ecbs for a number or years, and cannot fault their service. David is a credit to the business.

SHOCK TO THE SYSTEM

I received a call from ECBS and spoke to Kieron and he explained that we could be owed money back from a payment we were exempt from, upon this discussion he looked in to my bills and notified me that everything was in order apart from our current rates which i was told were high. He managed to get my renewal rates nearly half the cost of what we were paying...opened my eyes he is our Geordie angel.

Excellent customer service from Kieron - couldn't recommend him enough. He managed to more than halve our energy bills and then, just as we had decided which deal to go with, up he popped with an even better one! Will definitely use ECBS in the future!

Absolutely brilliant support from Daniel Hackett. He's now handling all of my business utility contracts going forward and I have nothing but confidence I'm in the right hands.

They won't hound you every 10 minutes like other companies but keep you updated on all relevant goings on and also catch all of the little quirks and changes going on in the every shifting energy world- leaving me to actually be able to do my work rather than sitting on hold for hours on end trying to deal with it myself!

Daniel's been helping me with a few problems we've had over the last few months from our previous contracts and has kept in touch throughout. He's friendly, honest, obviously knows his stuff, and I can rely on the fact he's only an email or phone call away should I have have any questions.

I've dealt with other companies in the past who've been nothing short of hardwork to deal with- Daniel and his team have been leagues ahead, have been totally transparent, and an absolute pleasure to work with and made my life a whole lot easier..

A heartfelt thank you from me!

Alex- Westoe Practice

We were looking to get renewed energy contracts for the business and these guys had contacted us previously. Not being happy with our current suppliers we decided to give them a go. Professional from the outset, very quick in getting prices and very transparent about how the process worked and how they worked out their fees. The salesman Don Millican deserves a special mentioned for going above and beyond to get us the right price. I would have no hesitation in recommending these guys.

Kurt Metcalfe was extremely helpful dealing with our Energy needs. I'm not a fan of sales calls (like most people) but Kurt never came across that way on our initial contact. Kurt seemed genuinely helpful about what we wanted and after we were having a strained relationship with Black Sheep utilities who had previously looked after our energy needs, Kurt was simply a breath of fresh air!! We have now taken out a 3 year contract for Gas and Electricity after Kurt helpfully negotiated deals on our behalf having listened very carefully to our needs. All communication has been clear and transparent. Defo recommend ECBS to others.

Excellent help.
I dealt with Bryan, told him what we needed and that it needed to be easy and also I didn't want anything sending through, that made no sense and I had to read and still not understand.
He sorted everything out, our deals were cheaper, gave him more hoops to get through, but he sorted it all out with no issues at all.
Would definitely recommend using them, as all the hassle is taken away by allowing them to sort it.

Bradley Morton has been extremely helpful and informative. He has sorted out a major 18month problem with the old energy supplier and kept me updated at each step of the process. New rates were competitive and changing suppliers became stress free.

New to ECBS
Contracts reviewed and new pricing sourced quickly.
Understood our needs and made us savings.

Bryan Lamport is an expert in his field and his customer service is excellent. He has been incredibly supportive throughout our energy contract renewals and got us a very competitive quotes. Bryan is extremely knowledgeable and I felt confident in his guidance during the process. He explained everything clearly in each stage and kept us up to date on the market trends and changes. Super transparent and patient with our decision making, and his approach was never pushy or aggressive. Thank you for all of your time and help Bryan!

Jordan (and Donna) provided exceptional customer service. I was in constant correspondence with them throughout the process of arranging our utilities and felt confident that I was being provided with thorough information. Every stage was explained well.