Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... See more
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Review summary
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Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
This company delivers a refreshingly 'old skool' service. Very friendly and helpful staff, excellent products, always happy to give advice and super fast delivery - every time and without fail. Love t... See more
Company replied
Always a pleasure to do business with e.cloud great friendly service evertime I've been a customer for a long time now long may it continue 👌😊
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service provided by the…
Excellent service provided by the Company’s owner over a recent purchase I made. Dealt with quickly and efficiently. Their customer advisors always provide quality service and I highly recommend them.
January 22, 2026
Reply from eCloud Vapes Limited
Thanks for the review Keith - we hope you like the new kits!!
Vaping fluids were 3 years out of date
Ecloud on Southey Green Road Sheffield 5 sold me 2 vaping fluids today 3.1.26 for £4.99 each just checked the dates on them both Jan 23 thats 3 years out of date. Will be going back after the weekend for a refund. Google says they cabn cause health problems when over 2 years out of date or manufacture.
January 3, 2026
Unprompted review
Reply from eCloud Vapes Limited
Good morning, we replied to your email to us yesterday and informed you that our liquids have a produced on date and not a best before date , Under the specific product legislation that governs the Vape Market (Tobacco Product Directive (2014/40/EU and the Tobacco and Related Products Regulations 2016) does not dictate the requirement for a Best Before Date. Liquids over 2 years old cause no health issues, Most vape products have a shelf-life of around 2 years, but this varies slightly depending on the formulation, nicotine types and storage. Our stability studies demonstrate that the products do not expire after two years and are still safe to use after this date. Stability studies were conducted over 1,2 and 3 years. We have offered to swap the liquids for newer produced dated liquids and look forward to seeing you.
Great customer service
The communication experienced was excellent, efficient great customer service thank you
December 8, 2025
Reply from eCloud Vapes Limited
Hi Kerrie,
Thank you for taking time to leave your feedback.
We are glad that our service has been up to a good standard, we aim to help with any queries that customers have about the products.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi C Radford,
Thank you for taking time to leave your feedback.
We are glad that you have received your item and are sorry that there was a delay in your parcel getting to you, we hope to see you shop with us again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi B. Hucknall,
Thank you for taking time to leave your feedback.
We are very glad that you received satisfactory service, we hope to. see you again soon!
Kind Regards,
eCloud
There's no match!
Excellent customer service
Excellent customer service, courtesy call. Perfect 10 out of 10
November 28, 2025
Unprompted review
Reply from eCloud Vapes Limited
Thank you for the review - hope you like the new kit & liquids.
Fast delivery and good products.
November 10, 2025
Reply from eCloud Vapes Limited
Hi Tina,
Thank you for taking time to leave your feedback.
It's brilliant to hear that you're happy with our products and services. Enjoy!
Kind Regards,
eCloud
There's no match!
I’ve been using ecloud for years and…
I’ve been using ecloud for years and have always been satisfied with the service and products
October 28, 2025
Reply from eCloud Vapes Limited
Hi Lee,
Thank you for taking time to leave your feedback.
We are always so glad to hear from long-standing customers like yourself, we hope to continue to provide you the same service moving forward.
Kind Regards,
eCloud
There's no match!
very rude customer service and juices…
very rude customer service and juices taste nasty.
November 7, 2025
Unprompted review
Reply from eCloud Vapes Limited
13/11/25 - Jay - could you please respond to give me detials of your interaction with Ecloud - which store & when and which poducts were purchased.
Without this information I can do litle to address the points you raise.
9/11/25 - Thanks for leaving a review.
In order for us to better understand andinvestigate your concerns, please let me know which our our stores you visited and when, and also what eliquids you purchased. I appreciate vaping is a matter of taste - but with 13 stores operating for 13 years you feedback is most unusual.
We can be contacted on 0114 3216254 or sales@ecloudonline.co.uk
Thanks
My local branch went that extra mile
My local branch went that extra mile
for me with a personal delivery to my home address thats what i call a great service
October 27, 2025
Reply from eCloud Vapes Limited
Hi Ronald,
Thank you for taking time to leave your feedback.
Thank you for your kind words, we are glad that you are so happy with the products and service we have provided for you!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi John,
Thank you for taking time to leave your feedback.
We are happy that you are satisfied with our products and the service that you've received, we pride ourselves on giving the best possible outcome for the best possible price!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Wayne,
Thank you for taking time to leave your feedback.
We are glad that you are happy with the service you have received from us!
Kind Regards,
eCloud
There's no match!
Brilliant service paul and helen very…
Brilliant service paul and helen very pleasant and helpful I wouldn’t go anywhere else thanks guys keep up the fab work
October 10, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Dawn,
Thank you for taking time to leave your feedback.
We are so glad to hear that your in-store experience has been so positive, we hope that this will continue to be the case moving forward!
Kind Regards,
eCloud
There's no match!
I’ve been a customer of the Dodworth…
I’ve been a customer of the Dodworth Road , Barnsley for sometime now and Rachel is brilliant, not only is she always really Friendly but really knowledgeable about the products she sell
October 13, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Damien,
Thank you for taking time to leave your feedback.
It is always fantastic to hear from long standing customers like yourself, and we are happy that our Doncaster branch has given you a consistent service of high quality!
Kind Regards,
eCloud
There's no match!
Great service
lovely, friendly helpful staff in the mexborough branch. good choice of vapes and liquids. would highly recommend
October 13, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Beverley,
Thank you for taking time to leave your feedback.
Thank you for your kind words! We aim to bring the best choice of vape products and liquids to our customers, to satisfy the need of any of our customers.
Kind Regards,
eCloud
There's no match!
It's always a pleasure to visit E Cloud…
It's always a pleasure to visit E Cloud at both Woodhouse and at The Stag in Rotherham.
October 13, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Steve,
Thank you for taking time to leave your feedback.
It's great to hear that you have such a pleasant experience at those branches, and hope to continue that same service going forward!
Kind Regards,
eCloud
There's no match!
I have used eCloud on a number of…
I have used eCloud on a number of occassions. The website is easy to navigate. All orders placed were free delivery and arrived quickly. The prices are a lot cheaper than vape shops in Blackpool
October 5, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Malcolm,
Thank you for taking time to leave your feedback.
We are so glad to hear that you have had ease with using our website, as we know that we only have a few shops around South Yorkshire we want to make sure that the experience people receive through our website is just as good as the experience they would have in our stores!
Kind Regards,
eCloud
There's no match!
The Woodhouse branch’s customer service…
The Woodhouse branch’s customer service is above and beyond. I moved out of the area but still travel to get the amazing service offered at this branch. I wouldn’t go anywhere else!
September 11, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Louise,
Thank you for taking time to leave your feedback.
We are proud to hear from such dedicated customers, and hope to continue providing a service that brings you back to our stores time and time again!
Kind Regards,
eCloud
There's no match!
Very good service
September 2, 2025
Reply from eCloud Vapes Limited
Hi Lisa,
Thank you for taking time to leave your feedback.
We are happy to hear that you have received service that you are happy with!
Kind Regards,
eCloud
There's no match!
Fabulous local company!
Even though there seem to be vape shops on every corner now, I ONLY use eCloud.
Why?
Because I *love* their products, and the staff are FABULOUS.
Friendly, knowledgeable and always ready to help in any way they can.
September 11, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Nick,
Thank you for taking time to leave your feedback.
Your kind words are highly appreciated, and we are always happy to help where possible. We hope to continue to provide you with the same positive experience moving forward!
Kind Regards,
eCloud
There's no match!
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