Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
This company delivers a refreshingly 'old skool' service. Very friendly and helpful staff, excellent products, always happy to give advice and super fast delivery - every time and without fail. Love t... See more
Company replied
Always a pleasure to do business with e.cloud great friendly service evertime I've been a customer for a long time now long may it continue 👌😊
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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i was a bit apprehensive about going in…
i was a bit apprehensive about going in the shop but really glad i did really helpful staff took the time to listen to me and gave me some really good advice Will definitely be going back
September 3, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Jackie,
Thank you for taking time to leave your feedback.
We are happy that you chose our store for your vaping accessories, we like to create a comfortable environment for customers old and new.
We are glad that you will be returning... I'm sure our staff members will look forward to seeing you again!
Kind Regards,
eCloud
There's no match!
Excellent service and very friendly
Excellent service and very friendly
September 10, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Ian,
Thank you for taking time to leave your feedback.
We are glad that you are happy with our service, we pride ourselves on having helpful staff that are always happy to help!
Kind Regards,
eCloud
There's no match!
Great friendly service
Great friendly service, always willing to help
September 6, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Joe,
Thank you for taking time to leave your feedback.
We are very glad to hear that you've had such great service from us and that you are happy with your experience!
Kind Regards,
eCloud
There's no match!
I visit the Mexborough branch regular…
I visit the Mexborough branch regular and can honestly say that all the staff are very helpful and welcoming , nothing is ever too much trouble
September 3, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Shelley,
Thank you for taking time to leave your feedback.
The staff at all our stores are always happy to help, and we are glad that this is represented well and that it has provided you a positive experience while shopping with us.
Kind Regards,
eCloud
There's no match!
Number 1 for vaping
Great customer service at all times!! Very knowledgeable and helpful. Would highly recommend e cloud .
September 3, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Paul,
Thank you for taking time to leave your feedback.
We are very glad to hear that you've had such great service from us and that you are happy with your experience!
Kind Regards,
eCloud
There's no match!
This shop is convenient for me on…
This shop is convenient for me on doorstep staff lovely and friendly prices reasonable never have a problem with anything only negative is im not good with stairs but staff always help by closing door for me would reccomend to anyone
September 5, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Karen,
Thank you for taking time to leave your feedback.
We are glad that the staff at your local store are helpful for you, we appreciate that some customers like yourself may struggle with stairs and are happy to accommodate to your needs to give you the best experience possible!
Kind Regards,
eCloud
There's no match!
Great local business
I have been a customer of the Chapeltown store for years. The products have always been great, and the staff have always been helpful and polite. Can't really ask for more from a local business.
5 Stars!
September 10, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Martin,
Thank you for taking time to leave your feedback.
It makes us proud to hear from long-standing customers like yourself, and we are happy to hear you've always had a pleasant experience with us.
Kind Regards,
eCloud
There's no match!
Brilliant vape shop with a word class…
Brilliant vape shop with a word class owner in Rich. I will always use this vape shop for all my vaping needs. Awesome 👏🏼👏🏼👏🏼👏🏼
September 10, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Matt,
Thank you for taking time to leave your feedback.
We pride ourselves on having friendly and helpful staff across our Head Office and our stores, so we are glad that you feel so satisfied with the service you have received! Your kind words are greatly appreciated.
Kind Regards,
eCloud
There's no match!
Always super helpful and friendly…
Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit!
I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from some other manufacturer!
September 5, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi D. Capper,
Thank you for taking time to leave your feedback.
It's great to hear that our staff are helping you have a pleasant experience in our stores.
If you ever find yourself short on supplies and away from your local store, there are plenty of options on our website to fulfill your vaping needs!
Kind Regards,
eCloud
There's no match!
Best vape liquid available in my…
Best vape liquid available in my opinion,
Nic salts deal of the week was a good move
September 10, 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Christopher,
Thank you for taking time to leave your feedback.
We appreciate the high praise and we are glad you see the value in our new Z Bar Nic Salts deal of the week!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Russell,
Thank you for taking time to leave your feedback.
We are glad to hear that you are happy with your order!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Carol,
Thank you for taking time to leave your feedback.
We are very happy to hear that your order arrived promptly and you enjoyed our service!
Kind Regards,
eCloud
There's no match!
Very easy to use website and very…
Very easy to use website and very prompt deliver, great service, I even got 3 bottles of nic salts and an air freshener complimentary as a first time customer
June 26, 2025
Reply from eCloud Vapes Limited
Hi David,
Thank you for taking time to leave your feedback.
We are very happy to hear you find our website easy to use, the delivery was quick and you've received great service!
We hope you enjoyed the complimentary nic salts!
Kind Regards,
eCloud
There's no match!
Fast delivery
Fast delivery. Items reasonable priced. Highly recommend
June 27, 2025
Unprompted review
Outstanding customer service and rapid…
Outstanding customer service and rapid delivery!📦
June 23, 2025
Reply from eCloud Vapes Limited
Hi Mr White,
Thank you for taking time to leave your feedback.
We are very happy to hear your comments about our customer service and delivery, we will make sure to maintain these standards every time you choose to shop with eCloud!
Kind Regards,
eCloud
There's no match!
Five Stars Again!
This company delivers a refreshingly 'old skool' service. Very friendly and helpful staff, excellent products, always happy to give advice and super fast delivery - every time and without fail. Love the special offers too. I wouldn't shop for my vaping products anywhere else.
June 13, 2025
Reply from eCloud Vapes Limited
Hi Ulrika,
Thank you for taking time to leave your feedback.
It's great to hear you are enjoying shopping with eCloud and we are delivering a high standard of service and products!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Samantha,
Thank you for taking time to leave your feedback.
We are really happy to hear you enjoyed shopping with eCloud and our delivery was prompt!
Kind Regards,
eCloud
There's no match!
Fantastic helpful service
Fantastic helpful service, I highly recommend them. Any issues I’ve had they’ve sorted quickly. Items come well packed and quickly.
June 4, 2025
Always helpful and friendly ready to…
Always helpful and friendly ready to help if needed won't go anywhere else
May 29, 2025
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