Ecotile Flooring Ltd Reviews 

521
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We would like to thank Arek our fitter who laid our garage floor , he was prompt on time and and done an excellent job laying the floor tiles, the garage looks wonderful. We would also like to thank... See more

Rated 5 out of 5 stars

Excellent communications, and friendly sales staff. We have used Ecotile several times in the past and have no complaints on service, price or the quality of the tiles - we use them in our business s... See more

Company replied

Rated 5 out of 5 stars

I had an uneven concrete slab floor for my warehouse, the owner came out and surveyed the quote which was a nice touch. Great team, professional approach from start to finish. All Health & Safety... See more

Company replied

Rated 5 out of 5 stars

I had need of some extra tiles to finish the job. Ecotile managed to supply the quantity required and perfectly colour matched within 24 hours. Great service. My garage floor is now finished and both... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

High quality, accredited flooring products and technical support are vital components of any robust operational plan; unfortunately, important issues such as fire or slip rating certifications are often overlooked until something goes wrong. Failure to employ due diligence and good practice when selecting an appropriate flooring can result in costly replacements, lengthy delays and insurance claims being refused. “At Ecotile we continually invest in international testing, certification and approval processes in order to provide total confidence to our customers. In parallel, we frequently work with customers to resolve legacy issues that they have experienced with an inappropriate flooring system.” James Gedye, CEO & Founder of Ecotile


Contact info

4.9

Excellent

TrustScore 5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(521)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasure to deal with an reputable…

A pleasure to deal with an reputable company. The query I had was sorted out immediately and I would recommend their efficient service to anyone.

May 10, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Cilla,

Thank you very much indeed for your recommendation, we really appreciate it.

Regards,

Lucinda

Rated 5 out of 5 stars

Very impressed with this product

Very impressed with this product, most importantly very reasonably priced
Will use this company again

May 8, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks very much for your feedback Jamie, we look forward to doing business with you again.

Regards,

Lucinda

Rated 4 out of 5 stars

Great customer service

Had a slight issue with some of the tiles, but they were replaced very quickly free of charge

May 2, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

I'm sorry to hear a few of our tiles weren't quite up to scratch, we make over 24,000 each week and I guess nobody's perfect! Glad to hear we sorted it out for you quickly though.

Regards,

Lucinda

Rated 5 out of 5 stars

I found the staff VERY helpful and they…

I found the staff VERY helpful and they were prepared to put themselves out even for my small order

April 30, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Dennis,

Thanks for your comments, we really pride ourselves on our customer service so we appreciate your feedback that we're doing a good job!

Regards,

Lucinda

Rated 5 out of 5 stars

Very good

Very good, problem with delivery resolved immediately, happy to use again

April 30, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Mr Schofield,

I'm sorry to hear there was a problem with your delivery, thanks for confirming it was resolved to your satisfaction. We look forward to welcoming you back as a customer again.

Regards,

Lucinda

Rated 5 out of 5 stars

Extremely pleased

Extremely pleased with my 7mm E500 tiles and all the assistance that I received from Ecotile staff. Everything went to plan from ordering to receiving the tiles - and on time as promised.
I thoroughly recommend Ecotile Flooring Ltd.
( My garage floor now looks great !! )

Bernard Davidson.

April 13, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Bernard,

Thank you so much for your feedback, it's always a pleasure to hear everything went according to plan!

Regards,

Lucinda

Rated 5 out of 5 stars

A really great product and an efficient install team.

A really great product that will clearly last for may years. A very efficient installation team made the whole process easy to manage with minimal disruption to our normal operations.

April 13, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Paul,

Thanks very much for your review, really pleased the installation went smoothly and that you're happy wit the tiles.

Regards,

Lucinda

Rated 4 out of 5 stars

Excellent response to initial enquiry

Excellent response to initial enquiry, good product, installation went well with one exception. We ordered sufficient tiles to be fitted under the DC battery racks yet the installation team took it upon themselves not to install them. Fortunately the Client was happy to leave the installation and utilise the tiles on another project.

March 26, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Paul,

Sorry to hear about the misunderstanding with the installation team, I will look in to this to see what happened.
Glad to hear you and your client are otherwise happy with your Ecotile experience.

Regards,

Lucinda

Rated 5 out of 5 stars

Highly recommended

Recently used Ecotiles for my garage floor and have no reservations in recommending them. I had examined samples from all comparable suppliers but in the end Ecotiles seemed to offer the best flexibility/service/price so went with them.
Dealt with Gemma who was extremely helpful and ensured everything worked out perfectly. Try and track her down if possible.
My only comment would be that if you're thinking of cutting your edges by hand with a Stanley knife or similar, think again. They are far too hard, and it would have taken forever. Used a jig saw in the end which worked a treat. Laid a double garage in one day (including emptying and refilling it).

March 24, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear David,

Thank you very much for giving us such a detailed review, your advice regarding cutting the tiles will be extremely helpful to future customers. Great to hear you received excellent customer service from Gemma as usual, I'll pass on your compliments.

Regards,

Lucinda

Rated 5 out of 5 stars

Superb Hard wearing workshop flooring

Zoe from ecotiles was Superb and lovely to deal with, great communications throughout, and the flooring was just brilliant - good hard wearing, solid construction which has finished off the floor area of my workshop / bike storage area off well and it will last a long time. The hard wearing /solid flooring is easy to install and has enabled me to roll around my motorbike on my movable paddock stand with ease. 5 stars all roundfor the whole experience - will be back in the future for sure - highly recommended. Best flooring on the market presently, in my mind. Cheers Zoe and Ecotile.

March 23, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Colin,

Thanks so much for your review, it's fantastic to hear you had a great all round experience with us. I'll pass on your comments to Zoe - she'll be delighted you're so happy.

Regards,

Lucinda

Rated 5 out of 5 stars

Since the first contact the attention…

Since the first contact the attention paid to my requests were of 5 star degree.

March 23, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Sandra,

Thanks for your review, glad to hear you were happy with our customer service!

Regards,

Lucinda

Rated 5 out of 5 stars

The 7mm thick tiles are a delight to…

The 7mm thick tiles are a delight to install, well-made product with fantastic service team behind them.
First rate product and company to deal with, thoroughly recommend.

Colin @ Dickie and Moor Ltd

February 23, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Colin,

So pleased to hear you had a great experience with our product and customer service team - thanks very much for taking the time to give us your feedback!

Regards,

Lucinda

Rated 5 out of 5 stars

Ecotile

Easy ordering process with helpful staff. Product does exactly what I wanted.

February 23, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks for your feedback!

Regards,

Lucinda

Rated 5 out of 5 stars

I am so impressed with the quality of…

I am so impressed with the quality of the tiles that I chose - also an exemplary service and follow-up care from Molly Turner. Thank you.
The tile ramps that I ordered later to finish off the job were slightly less well finished, with flash and moulding excess present, but still well up to the job.
I wouldn't go anywhere else if I was doing another floor. Thank you.

February 16, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Glenn,

Thank you very much for your feedback, I'm sorry the ramps weren't quite of the same excellent standard as the tiles, we can replace them for you if you wish? I will pass on your comments about Molly, we pride ourselves on our customer service and she's obviously doing a great job!

Regards,

Lucinda

Rated 5 out of 5 stars

Manufacturing issue.

No problem with the service. a small problem with the product in manufacture. When the tile,in this case the ESD version is stripped from the mould in can leave a residue 4 to 5 inches long which distorts and can mark the tile and the one above when it hardens. The client was ok with it but it needs to be addressed. There are only two colour options available in this range.

February 16, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Paul,

Thank for your feedback. It is only possible to make the ESD tiles in dark colours as otherwise the stainless steel fibres are visible and make the tiles look unsightly. We have ordered 2 new tools which will address the problem you mention so that will be sorted soon. I'm glad to hear your customer was happy with the tiles as they are and that you received good customer service from us.

Regards,

Lucinda

Rated 5 out of 5 stars

Great Service

Great Service - great product

February 8, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks!

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent company, excellent product, excellent value

Overall I am exceptionally pleased with my purchase and the superb customer services of this company both before and after sales. I purchased the 7mm pale grey smooth texture tile for my new garage room. I had them fitted by an experienced joiner who had to use his jigsaw to cut them and they are finished round the edges with white pvc skirting which was more costly per volume than the tiles themselves. I have received many complements about my new room and will send the company pictures which they can send non commercial customers if they wish. I didn’t buy the covered joining tiles because I want to reserve the right to put my car in if required, although unlikely and I would have had to have had them glued down. . Yes I can see the joinings but there are none that bad that makes me regret my choice as if any tile were to become damaged it can simply be lifted and replaced. We did prepare the floor as suggested and I am a happy customer.

January 25, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Janet,

Thank you so much for your feedback, I'm delighted to hear you're pleased with the product and the service you received. I think you made the right decision choosing the open joint tiles; as you say it gives you greater flexibility should you wish to store your car in there at a later date and the joints really aren't very noticeable once the floor is down. I look forward to seeing the photos when you send them, thank you for giving me permission to share them with potential customers. Enjoy your new room!

Regards,

Lucinda

Rated 5 out of 5 stars

Simply, the best!

We were looking for tiles for our (double) garage. Having done our homework about tiles available from various suppliers we visited Ecotile's factory (200 miles round trip), discussed our plans with Hugo the Sales Excutive who sent us ideas for a floor plan and a quotation. We finalised our requirements, placed an order and it was delivered one week later (one of our chosen tiles needed to be manufactured). Excellent advice and service!

January 20, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thank you very much for your feedback and for making the effort to come and see the factory! It's great to hear you preferred our tiles and are happy with the service you received.

Regards,

Lucinda

Rated 5 out of 5 stars

Flooring the opposition

Best tile on the market , easy to use and very durable

January 19, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks David!

Regards,

Lucinda

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look