Eden & Willow Reviews 242

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The tea pot delivered was broken, however they delivered a new tea pot. Though it got delayed due to the delivery issue, the new tea pot is good and really useful.

Rated 5 out of 5 stars

My first handbag vase didn’t arrive as the delivery company didn’t take enough care I was very upset as I thought that was it there wouldn’t be any more available. Contacted E & W who were extremely h... See more

Rated 5 out of 5 stars

We absolutely LOVE our selection of jars. Having recently gone plastic free, we needed a stylish solution for collecting and storing pasta/pulses, etc. The shop assistant commented on how beautifu... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Eden & Willow and I am very impressed. The true test of a business is how issues are resolved and Eden & Willow can certainly deliver on this aspect. Two glass jars ou... See more

Company details

  1. Interior Designer

Written by the company

Eden & Willow offers a broad range of home interiors that can turn any home into a show home. And, we are proud to say that we will not be beaten on price. We strive to provide our customers with an excellent service at good prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, email/text updates on delivery. Would definitely use again.

May 22, 2019
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, delivered when it’s was supposed to be. Vase was just as described on the website, I will use again

May 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, have already recommended to friends.

April 4, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Jim Smith,

Thank you for your kind feedback.
We are glad that you were satisfied with our service.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 3 out of 5 stars

Recently bought 2 lots of cork lidded…

Recently bought 2 lots of cork lidded storage jars. Disappointed with the spaghetti jar because if you fill it, it won't close so defeats the object and the pair of stacking jars while saves space, the bottom jar is not airtight and I already have thrown nuts away. The rest really happy with.

April 1, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Lesley Parham,

We appreciate your feedback.
Thank you for letting us know about this issue and glad that you like the rest of the order.

If you have any additional questions, you can get back to us at sales@edenandwillow.com or 0330 043 2353 and our service team will be happy to help.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Excellent bamboo child’s cup.

The company are very efficient and the product is of a high standard.

March 25, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Lyndsay Gray,

Thank you for your kind feedback.
We are delighted to hear that.
We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Delivered on time

Delivered on time. What really impressed was the packaging, so much care and attention given. If they love their product so much, can't go wrong there.

March 24, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Abdul Kamal,

Thank you for taking the time to give us your feedback.
We are happy that you are satisfied and look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Great quality

Great quality, value and a super fast delivery. Will definitely buy again.

March 20, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Gosia Manka,

Thank you for taking the time to give us great feedback.
We are happy that you are satisfied and look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

excellent service

excellent service , arrived very quickly and very pleased with my purchase.

March 19, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Mr Mcdermid,

Thank you for taking the time to give us your excellent feedback.
We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Tina

Quality goods and promother delivery

March 17, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Tina,

Thank you for taking the time to give us your kind feedback.
We are delighted that you are happy with our products and service.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Reliable

Fantastic quality product and prompt, easy next-day delivery. Would definitely use again.

March 3, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Amy,
Thank you for taking the time to kindly leave feedback.
We are glad to hear you are happy with our product and service
Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

very good excellent product very pleased

February 15, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Paul,

Thank you for taking the time to give us your feedback.
It is great to hear that you are pleased with the product.

We look forward to serving you again soon. Best Regards Eden & Willow Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look