Eden & Willow Reviews 242

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The tea pot delivered was broken, however they delivered a new tea pot. Though it got delayed due to the delivery issue, the new tea pot is good and really useful.

Rated 5 out of 5 stars

My first handbag vase didn’t arrive as the delivery company didn’t take enough care I was very upset as I thought that was it there wouldn’t be any more available. Contacted E & W who were extremely h... See more

Rated 5 out of 5 stars

We absolutely LOVE our selection of jars. Having recently gone plastic free, we needed a stylish solution for collecting and storing pasta/pulses, etc. The shop assistant commented on how beautifu... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Eden & Willow and I am very impressed. The true test of a business is how issues are resolved and Eden & Willow can certainly deliver on this aspect. Two glass jars ou... See more

Company details

  1. Interior Designer

Written by the company

Eden & Willow offers a broad range of home interiors that can turn any home into a show home. And, we are proud to say that we will not be beaten on price. We strive to provide our customers with an excellent service at good prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glass storage jars

I ordered the glass storage jars. They arrived only 2 days after I ordered them and were of high quality. They have transformed my kitchen cabinets! Very impressed.

February 10, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Ravinia,

Thank you for your kind feedback.
We are glad that you liked the kitchen jars.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

LOVE EDEN & WILLOW

Excellent services and beautiful products will definately be ordering again soon.
Absolutely love the website and all the items its amazing!
Thanks
Louise

January 29, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Louise Banks,

Thank you for taking the time to give us your 5-start feedback.
We are very pleased to hear your kind comments.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Banboo lid glass food storage containers

great easy to use storage containers and fit in my cupboard
Stcking ones are so novel and easy to use great for the money.

January 25, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Ria Anderson,

Thank you for taking the time to give us your 5-star feedback.
We are glad that you liked the jars.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Excellent service Fab prices

Excellent service
Fabulous things to buy and great for the environment
Great prices
Very happy with purchase and will definitely buy from again

January 25, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Paula Brown,

Thank you for your excellent feedback.
We are glad to hear that you are satisfied with our service and products.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Stylish, high quality and great value!

We absolutely LOVE our selection of jars. Having recently gone plastic free, we needed a stylish solution for collecting and storing pasta/pulses, etc. The shop assistant commented on how beautiful they were when we were filling them up.

Quick delivery and a freebie in the mix too!

Fantastic quality :-)

January 22, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Caius Freeman,

Thank you for your fantastic feedback.
Congratulations on going Plastic-Free. We hope the jars will be living up to your expectations.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

EXCELLENT COMPANY AND PRODUCTS.

Absolutely First Class service from ordering to delivery. I purchased the large Faces vase which is excellent quality and looks stunning, with flowers or just on its own, It is a very unusual,design and looks much more expensive than the price paid. This is the first time I have purchased from Eden and Willow, but will definitely be buying from them again. Would highly recommend this company. Reviewed by a very happy customer.

January 22, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Julie,

Thank you very much for your first class feedback.
We are happy that you liked the vase. We are sure that it will enlighten your home.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Very Happy Customers

We ordered 12 glass jars plus a glass jug so we were pretty scared of getting them broken, but everything arrived fine, it was well packed and delivered very fast!

January 20, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Marjolene Smt,

Thank you for kindly leaving positive feedback.
We are glad to hear that the items arrived intact and on time.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Very competitive pricing (in fact the…

Very competitive pricing (in fact the lowest price), good service, good packaging and delivery on time within the 1 hour window given.

January 20, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Ashley Page,

Thank you for taking the time to give us your feedback.
We work hard to provide our customer with value for money. We are delighted that you are satisfied with our service and products.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Great quick and efficient service

Great quick and efficient service. The order almost arrived as soon as hit submit! Well packaged for fragile items.

January 16, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Irfan Dabhad,

Thank you for taking the time to give us your 5 star review.
We are happy the items arrived quickly, undamaged and to your satisfaction.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Fab candles

These are lovely square candles, very good price and fast delivery, l would highly recommend and will be back for more 👍 😊

January 15, 2019
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Jackie,

Thank you so much for taking the time to give us your feedback.
We are glad that you are satisfied with our service and products.

We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Great service and goods are lovely and…

Great service and goods are lovely and exactly as described.

December 20, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Rebecca Cameron,

This is so great to hear! Thank you for your 5 star review.
We look forward to serving you again soon.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Excellent service and value for money

Excellent service and value for money. These products are really lovely, I cannot wait to gift them to my Nephew at Christmas.

December 20, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Emma,

Thank you for your 5-start review.
I trust that the present has made your nephew very happy this Christmas

We look forward to your next order.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Just what you want from a small independent company.
Item arrived damaged. Eden and Willow sent a new one out before I'd even sent images of the damage. The new item was delivered the very next day with an extra mini candle. Happy customer. Thanks

December 20, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Milly,

Many thanks for such a glowing review.
Thank you for giving us the opportunity to serve you.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Very happy with the product and general…

Very happy with the product and general service 👍🏾

December 11, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Mr Rouel Rose,

We appreciate your kind comments and we're very pleased you are happy with the purchase.
We look forward to serving you again.


Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Excellent

Interesting products, good value, speedy service.

December 10, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Sally Hampshire,

Thanks very much, we appreciate you taking the time to let us know. 
We are glad to hear that you are satisfied with our service. We work hard to bring our customers value for money.

We look forward to serving you again.


Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Great service

Excellent product and service

December 10, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Martin Thomson,

Thank you for taking the time to give us your feedback.
We are glad that you are satisfied with our products and service.

We look forward to serving you again.


Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Lovely items

Lovely items, prompt delivery

December 4, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear customer,

Thank you for taking the time to give us your feedback.
We are glad that you liked the product.

We look forward to your next order.

Best Regards
Eden & Willow Customer Service

Rated 4 out of 5 stars

Great product

Great product. Good customer service.

December 2, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Rachel,

Thank you for your feedback. We are pleased that you had a good experience with us.
We look forward to your next order.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Online order recd within a couple of…

Online order recd within a couple of days from ordering. Also love the item purchased.

December 1, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Joy,

Thank you for taking the time to give us a 5-star feedback.
We are happy that you liked the item purchased.

We look forward to your next order.

Best Regards
Eden & Willow Customer Service

Rated 5 out of 5 stars

Prompt delivery.

November 28, 2018
Unprompted review
Eden & Willow logo

Reply from Eden & Willow

Dear Brian Dobby,

Thank you for taking the time to give us a 5-star review.
We are glad that your order arrived on time.

We look forward to your next order.

Best Regards
Eden & Willow Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look