eDestinos Reviews 

Wow! In response to my last post eDestinos came back to me with a general email saying that my concern would be taken care of. I had specific questions but there was no reaction on my follow-up email. I therefore called them today. I was able to get through the line and talked to a friendly person who however was not able to verify my booking nor to confirm whether only my return flight was canceled or also the outgoing flight. He connected me to another department. The person in that department said “I cannot speak English” and then hung up. Not sure what to do, considering that neither by email nor by phone I get the information I need to plan my trip.

Il a été, tres rapide et bien claire.
Merci Beacoup.

I was very usefull, I hope to use with another trip.
TkU

You are cheating people edestino!! I paid for the "service flex" which includes: extra luggage, choising seats, etc. In the airlines system this service doesn't exist!!!!! Shame of you! That was my first and last time with you. Not recommend

THIEVES!!! - There should be a 0* Category to choose from, they don't deserve a 1*
Try to change anything is a rip off. They only take the money for the change fee, then they tell you they don't have any available flights for the dates you want, even if it is two months in advance and when you check the airline, there are 4 flights on the day you asked them to change.
There is no way to get a hold of them, they handle everything via email which takes for ever, it is a disgrace and a rip off!!
They deal with LATAM, another company full of thieves in Peru, what a shame!

I paid to reserve window seats and eDestinos gave me a windowless seat. So far I could not find a way to change the seat. I want the seat 22A (asiento con ventana) instead of the seat 24F (asiento sin ventana) for the flight from LIM to AQP.

DO NOT BOOK WITH EDESTINOS or ESKY. Ever. Absolutely terrible avoid like the plague. Deceptive site, offered one airline and substituted another. Then one hour after I booked they made me pay ANOTHER $22 to get only a partial payment back. In the end they kept 25% of my ticket even though they misrepresented the airline.

Edestinos and ESKY responded with the lame “you should have read the fine print” disclaimer. Hard to do when they hide the facts and name of the airlines THEY choose for you in long fine print and multiple pages/links. NOT AN EXCUSE (yes I’m yelling). Do NOT book here.

Absolutely a night mare dealing with Customer service. I wanted to change my return flight and 30 emails later, with no results. And I need a refund on my Hotel booking because it was cancelled by their system and the Hotel did not received any confirmation on my reservation. Frustrating and never again will deal with them again. EDestinos took my money.

Save yourself the hassle and book directly with the airline! There is horrible customer service and no way to change your flight in a short period of time. I had an emergency need to fly for surgery and couldn’t get a refund or flight change.

I googled a local airline and edestino popped up. The local airline would fly me to the downtown airport which would conveniently get me to an appointment on time. Only when the booking was completed did I find out that I was booked on an international airline which would land at the international terminal on the outskirts fo the city and I would miss the appointment. I purchased cancellation insurance as well.
I immediately tried to contact customer service at Edestino only to learn there is nothing listed on the site; no telephone no and no customer service. They have an email address not posted on the website.
I had to pay another hundred dollars to buy anther ticket to get to my appointment.
Edestino is a disaster. Don't use them!

I booked a flight from the Galápagos Islands to Quito via edestinos and got sold a ticket which was apparently only available for Ecuadorian citizens. There was no information on the website and no warning when I was booking the flight. When I was checking in at the airport I was told I had to pay a 150 USD fine. After reporting this to the edestinos customer service the only answer I got was that this was not their problem and I had to take it up with the airline. Worst experience booking a flight I have ever had and I will NEVER book a flight with them again and would not recommend anyone to do so!

Money already lost for good, but hope others read these reviews and avoid getting scammed
May 3rd, 2022
I made the mistake of purchasing a ticket via edestinos back in 2020. Then the pandemic hit. Unfortunately I got my guard down during that time thinking their slowness to respond was just due to the overwhelming volumes of travellers trying to sort through the global shutdown and restriction mayhem. But when the waters calmed, edestinos was still notoriously slow (and inaccessible customer service). By the time I realized I needed to act more aggressively and outright dispute the charge with my credit card company it was rather too late for them to take any action against them. After more than a year of them dragging their feet "supposedly checking" with the airline for my ticket change policy (which this airline had placed a blanket no change fee and ticket extension for a full year due to covid), I've decided that money is pretty much gone. So all I can do now is add to the warning of others here. DO NOT BUY ANYTHING FROM THIS WEBSITE.

Tip for consumers:
Just completely avoid any services associated with e-destinos. Buying directly from airline websites is not that hard, and if you need help planning a more complex vacation itinerary, there are plenty of other legitimate travel agency options (in person or online).

Scam, no plane ticket issued and no way to contact.

Me gusta la confianza que ustedes.

Every time I want to buy a flight, I understand that I can trust your process.

AAA+High recommended to do a reservation, idk the rest I will let you know when my experience finish.

I booked a ticket with them by mistake when my internet was interrupted. They charged me for the regular fare and sold me a light ticket. I was willing to just learn from the mistake but now I go to check in and the airline says they edestinos canceled my ticket. But they did NOT automatically reimburse my money. I even had travel insurance! This is a scam. I will wait for them to reply in “30 days” but if they don’t reimburse me I will be very upset. Why they call themselves a travel agency if they don’t help?

Please book your flight directly with the airlines, eDestinos has terrible customer service (no phone service, only slow email service), we had a terrible experience with them, I tried to change the date of a return flight but eDestinos never replied, the airline couldn't make any changes because I didn't make the reservation with them. I ended up buying another return flight directly with the airline.
Recomiendo comprar los boletos aereos directamente con las aerolineas y no utilizar eDestinos. eDestinos tiene un servicio al cliente terrible, no tienen servicio por telefono solo por correo electronico, no contestan rapido, no ayudan a resolver problemas. Yo quise cambiar el vuelo de retorno de una reserva que hice con eDestinos, pero eDestinos nunca ayudo a cambiar el vuelo, tampoco lo pude hacer directamente con la aerolinea porque la reserva la hizo eDestinos. NO recomiendo eDestinos!!!

Never book a flight with them, they can’t change dates for you and you will end up loosing your money as they don’t give refunds.

I have emailed back and forth with eDestinos about my flight which was cancelled by britishairways and they are refusing to give me my refund and now I will have to wait for my bank to dispute and claim it back. All contacts for eDestinos turn out to be bots. So not able to get anywhere.Until I have had this issue resolved. I would advise people to stay away from this company.

Easy and FAST. No problems whatsoever.