eDestinos Reviews 

Hurricane hit so I need to change my ticket but no one ever answers, they should be reported to the better business Bureau. Flight leaves on October 14th 2020. I sent several emails and tried calling and their number just hangs up, very bad company. I will change my review if they answer me.
You have now answered and I have told you when I need the ticket changed to and I have not heard back from your company, so has the ticket been changed EDESTINOS?

I am still waiting for my refund to be processed. I will consider to change my opinion if they give my money back asap.

I feel extremely frustrated and disappointed so far. Response has been slow and unprofessional. I have been contacting them numerous times via email (never able to get through via phone. if anyone has their refund department direct line, please let me know) and have been misinformed and misled.

I am currently trying to use my voucher given to me by avianca for a flight i purchased for april 2020 to rebook. Avianca tells me since i purchased thru edestinos i have to go thru them. It is impossible to get incontact with this company. I've sent mutiple emails. Nothing. No contact number. It is insane. The worst company ever. I feel like i got robbed

My flight was cancelled due to COVID but the website doesn't provide customers with any information regarding options for changing dates, flight status or refunds. Terrible customer service. Would not recommend.

I would give this website 0 stars if I could. I purchased a flight through eDestinos back in July. The flight was cancelled, but eDestinos has made it impossible to get a refund or even an explanation. I have tried contacting eDestinos several times, but it appears to be a scam as the phone hangs up immediately. Their insurance provider denied the insurance claim so it looks like I'm stuck footing the bill for something completely out of my control. This website is a scam.

MY flight just got cancelled and I have to get a reserve for tomorrow, but They won’t answer my emails...

I wish I had read this message before buying my ticket. Edestinos charged me $200 above the ticket price with spirit airlines. They offer zero customer support. So, if you have a problem just call your CrediCard and change the transaction back. Master Card has a history with EDestinos of chargebacks and it only took a few minutes for them to give me my money back and charge them 100% of the ticket value. Edestinos.com.co is overcharging by more then 400% on tickets. Go directly with the airlines and prices are much better and secure.

I have requested a refund for a ticket that got postponed several times. I was due to fly in March 2020. I have not received a response yet. Please refund the full price of my ticket.

My 2 flights got cancelled and can get a hold on anyone. Now I need to re book them but don’t want pay again, I want to use the credit from those flights. It’s the Worst customer service ever. There is no way a travel website doesn’t have a toll free number for different matters. I need an answer soon. I emailed reclamos at esdestinos.com and no answer AT ALL!!!.

Hardly recommend this website. As long as I don’t get an answer with a solution I will remain thinking it’s the worst experience ever.

Thanks

I purchased a ticket from this site and could not find a contact rep or a phone number to request a cancellation. None are available. After searching deeply, I was able to send an e.mail notification and received an automated response stating that my petition would be evaluated within 30 days. Received another automated response stating that they could not help me with cancellation request. I do not recommend them at all.

DO NOT USE THIS BUSINESS.
It's imposible to reach them. I resolved my issues through the airline. They decided to answer hours before My flight!! Saying that they couldn help me!! (Luckily i contacted they airline before)
Please do nota use this compa y. ITS A FRAUD!!!

This company is a scam. DO NOT USE THEM. I'm trying to contact them about a refund when a cancellation insurance was paid for and there is no way to contact them.

I'm trying to get a refund from edestinos for a canceled flight . They don’t answer the calls or reply the emails. Please tell what sould I do to get this refund .

Horrible Experience.
I have sent a ton of emails, and their response is we are sorry we are not able to confirm a flight. They don’t give me any options to the next available booking, and I even bought insurance (useless).

There is no phone to contact them, my aunt just purchase a flight by mistake on this page and the only form of contact is through a form which it is very unprofessional and very scammy I will have to say. Why such a company doesn't have a customer service for support. This company is a fraud and it should be reported to the best business bureau.

From several days I'm trying to get a refund from edestinos for a canceled flight . Please tell what sould I do to get this refund .

Worst company ever!! I have been trying to get a hold of this company since March 2020..And still to this day I have received no refund or voucher or response for 4 airline tickets that were cancelled. Total scam!! With how many people they have done this to their should be something we can do to make this scam stop happening and be given back what they stole.

To be honest it must to be not 1 but 0 stars.

I am more than upset about service, I am trying to get in touch with any representative of eDestiny to change 2 flight tickets that bougth for my parents who due quarantine are no able to travel. There is no way to do it. I have send many emails, the phone number that appears al website is of an operator, I spent money and time.

I absolutely do not recoment you to buy youy fligh tickets with this travel agency.

If there is a word worst that terrible that is the word to decribe this agency.

It is imposible to contact them, they are unprofessional and do not respect your time; I’ve been trying for a month now to change my flights, I have things to do. If you’re going to buy airplane tickets Or anything else related to travelling... DO NOT DO IT WITH THEM.

To be honest, it's more like a 0 star review.

I keep contacting edestinos.cl regarding two flights I've booked, unable to travel due to the pandemic. They said to me contact Latam.

Latam keeps telling me I'm eligible for a refund for my flights, but booked through edestinos.cl, so edestinos.cl hold the rights and duty to do the refund, as Latam said to me over the phone.

So I have contacted edestinos wich is telling me to contact Latam, as edestinos no longer has acces to the tickets and can't do modifications to the booking. I've done everything I possibly can, but edestinos.cl is not taking responsability to refund my tickets.

I'm really upset about this sitution, what's the point of booking a tickets though a "travel agency" if there is no advantage!!!

The comment says they sent me a private message to help, I don't know where to consult it.