eDestinos Reviews 

Terrible! Do not go through this site! Get your ticket directly from airline! This site doesn't answer, the insurance is a fraud and you'll lose your money.

Solicito por favor el reembolso del ticket que habia adquirido en marzo de 2020 por Dolares Americanos 248, y si no fuese posible, un voucher con el cual poder viajar en 2021. No han respondido a mi mail pese a haberme dicho que se comunicarian conmigo a los 30 dias. Quedo atenta. Gracias.

I bought a return flight ticket in March 2020, Asuncion-Buenos Aires, and I have been trying (unsuccessfully) to reschedule it by December as the airports of both countries have just reopened. I have sent multiple emails and contact forms. Apparently, I have time only until December 31 to reschedule the flights. Due to the fact I have not heard from you, I kindly ask you to consider reimbursing the amount that I paid, or to provide me with a voucher to be used in 2021. Thank you. Monica.

m trying to change a flight and there is no way for me to do this without going through edestinos. They don't provide the confirmation numbers needed for me to do it directly with the airline. Instead I have to submit a ticket with edestinos, but im still waiting on them to reply. If im not able to solve issues without their assistance, then they should really do a better job at providing contact information. I would not recommend this as an alternative to dealing directly with the airline. I would've already solved my problem if I had done it directly with the airline instead.

Booked two internal flights in Peru for 5 pleople.
10 flighttickets. I have waited for almost 3 months and got still no respondence on my e-mail.
I could have changed dates and rebook the tickets. But they don't do anything. So,we contacted LATAM Airlines but because of using eDestinos they can not help us. So please book with somebody else. This is not gonna work.

Absolute joke of a company. I have emailed several times asking for support, but got no reply. When I originally booked my flights through them, I paid the additional payment so that I could change flights. I can’t stress enough. NEVER use this company. Yes, the prices can be slightly cheaper, but the company should make it clear when you take that risk that their customer service is non existent. I’m sure if people knew this, they wouldn’t take this risk.

Hello My booking reference is KUGGAT
I have checked this reference and cannot see in any of the airlines portals (Aeromexico or Etihad)
I have also paid for your additional services on this booking
Please respond urgently!
Similar booking was done for same route with reference - GBLGZN

Terrible service, before I bought the ticket I search if this website was a good one and it said that it was. they change my flight and I have trying to communicate with them and they don't answer. I paid a lot of money, money that I needed, and they just took it. I really needed to flight and now I don't even have money. You are terrible. How could you do this to a lot of people?

It is surprising how countries don't close down businesses like this and allow them to continue operating. This is the worst experience ever. They don't even have a customer service phone number. When you send a form to inform of a VERY IMPORTANT mistake on their end, they ignore you. Pay a little more if needed and avoid all the headaches.

It is the worst experience I have had and the greatest lack of respect. They don't respond to the customers and keep their money. It should be canceled this service; it is a fraud.

Scam, don’t buy here.

Ladrones corra antes que pierda su dinero

I guess I'm as angry as the rest of the people on here that have voiced over the similar problems that we are all dealing with edestinos of thier non existence response back to emails or phone calls with all the customers that have purchased a flight from here. Please edestinos have some compassion and understanding in this moment in time, you are unaware what you are doing is only adding more unnecessary stress and anxiety to us all, as we are all dealing with the pandemic situation. We all are just trying to reschedule or change our flights according to the changes of the covid19 situations in the countries we are trying to get to. We all have tried calling every contact on your website and the edestino app. You get one respond back and it's on here when we make our comments. You respond here so quickly to mediate all the negative reviews. I know I will lose money from the ticket I purchased with eDestinos. I've been trying for a long time and nothing. I recommend anyone not to purchase any flights from this company. You're going run into a lot of problems and you're going to be upset with the eDestinos unprofessional business approach. It's best to purchase your ticket from the actual airlines and have a professional reliable company service you, without this problem from this company.

Im 8 days away from my flight and its not confirmed yet. Not only that. The reservation ticket dont appear on the Airline page. I have been notified by Avianca that some sort of change was made by edestinos so they took down the reservation. i sent an email a week ago with no response. I need the flight confirmation because i have to buy another ticket to get to my destination.
Also I was always told that i had a baggage to dispatch (Mail confirmation) and so did it appear when i bought the tickets but in edestinos it only appears as i only have hand bagagge.
Please i need an urgent response. ASAP.

I bought a ticket for me and my parents from Arequipa to Lima, the tickets were cancelled in July. Since then, I have written to eDestinos several times to get my money back. That does not happen until now, they do not even reply to my mails. I did a query directly to the airline and I was told the money was transferred to edestinos, but again, they do not reply to my mails.
If you search for tickets, their page will come at the top, it seems edestinos pays a lot of moeny to google for advertisement. But the best advertisement is the one that comes from customers that have already use the service, and my review is: Terrible customer service

Unfortunately this is scam page. They took my money and they don’t want to refund my money back. They lied to me. I spoke directly with Lufthansa and the said you E Destinos hold the money. Please be serious and don’t steal more money.

Terrible customer service. I needed a small error fixed on a ticket but they have not responded for weeks. I already emailed them twice at the addresses they provided. My flight just got changed to a conflicting time with another flight and I need assistance with it urgently. I need an email back ASAP.

My flight was cancelled due to COVID-19, and I have been waiting for my refund ever since. It has been seven months since I requested to get my money back; however, this company said that they haven't gotten the money back from the Spirit. Spirit since my money back for the partial payment I made directly with them in 2 weeks, and they also processed the refund for Edestinos. Edestinos keeps telling me that Spirit did not send the refund back even though I have sent them proved of it. I recommend you to stay away from this company because I never had a problem with any other travel agency.

perfecto especial

This is nothing but a scam website. They take your money but never respond to communications and fail to even follow basic legal requirements of operation.

Hello, I received a cancelled flight email, I responded back to confirm the email to further cancel my booking. I have not received any information on a refund. Please give me a call or email me back with my refund information.

I just tried to book with them, they charged the money to my credit card and the booking was not created, they are not answering emails or any contact form.