Edutrayplay ltd Reviews 31

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

They didn’t have the buggy I ordered and were unable to source it, but they had my money for over a week. I was unable to buy the buggy from elsewhere until finally the refund arrived. Impossible to... See more

Rated 5 out of 5 stars

I have bought many great resources at good prices. There is so much available to support children’s development and enhance their interests. I am a childminder and grandparent who would highly recomme... See more

Rated 5 out of 5 stars

Super helpful customer service and advice. Items arrived very well packaged and in good time. Will continue to use and recommend. Thank you

Rated 5 out of 5 stars

I'm really impressed with the huge selection and low prices of Yellow Door items stocked here, the best selection and prices I've found anywhere especially with the additional discount offer. I... See more

Company details

  1. Children's Toys Store
  2. Toy Store

Written by the company

A small family run business selling educational and sensory toys and resources. Our unique selling point is that we help other small businesses to showcase their items on our site and send direct to customers. We are not an ultra fast shipping company but hope to give you a good service and excellent prices. We supply well known brands and try to be sustainable and source from UK suppliers. We use recycled packaging where possible and use postage that is the best price we can afford. Brands available are yellow door, ticket, threadbear, twnderleaf, Yoto, Tonies and lots of smaller businesses too


Contact info

4.0

Great

TrustScore 4 out of 5

31 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great resources and good prices.

I have bought many great resources at good prices. There is so much available to support children’s development and enhance their interests. I am a childminder and grandparent who would highly recommend Edutrayplay and will continue to buy my resources from them.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and unresponsive.

They didn’t have the buggy I ordered and were unable to source it, but they had my money for over a week. I was unable to buy the buggy from elsewhere until finally the refund arrived. Impossible to contact, I tried email and the number supplied on WhatsApp, as directed. The message wasn’t even delivered, so clearly not monitored. My email went unanswered. Unreliable and unresponsive.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! ❤️ we received our items we ordered in time for our Daughter and Sons birthday. They love their Tonies box. Thank you for making their day special.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother!

Still not received my order two weeks later. Sent email to chase and had no reply, sent follow up email, reply five days ago to say has now been sent. Still nothing received. Will never order from them again!

May 23, 2025
Edutrayplay ltd logo

Reply from Edutrayplay ltd

As per our website we are not a speedy delivery company due to being a small business. We ask that you wait 10-14 working days for your item and also check spam as sometimes our updates for delivery details end up in your spam file. That being said you messaged after a week and we told you your item had been sent on 23rd - Friday. Bearing in mind the weekend and bank holiday it’s only been 14 days total since the order was placed. Having just checked tracking I can see it was delivered at 10.29 on the 27th May. Perhaps you could check and remove the incorrect review?

Rated 1 out of 5 stars

DO NOT ORDER

Delivery states 7-10 days. After 14 days I contacted them to be advised that they had ofsted so we’re running late. Asked for a refund and was refused as items had been ordered and told order would be recieved in 48 hours - 4 days later and items arrived. Asked to return and having to do so at my own cost. DO NOT ORDER. If I had not contacted I do not believe I would have recieved items.

May 12, 2025
Unprompted review
Edutrayplay ltd logo

Reply from Edutrayplay ltd

Firstly this customer has not purchased from my website at all. This was a separate sale. The item arrived before the review was left and I strongly believe the customer just changed her mind! I asked for the review to be left honest and it was changed slightly. I gave the return address for a refund. I posted 48 hours postage to get the item to the customer quicker. It took an extra day due to postage collection time. That being said this was not a sale through this website at all! I’ve spoken at length with the customer and even offered to pay half the postage for my items to be returned.

Rated 5 out of 5 stars

Huge selection of Yellow Door products and great communication

I'm really impressed with the huge selection and low prices of Yellow Door items stocked here, the best selection and prices I've found anywhere especially with the additional discount offer.

I had an order query which I got a reply to incredibly quickly with a helpful and well thought-out response. My order came quicker than anticipated once despatched. An item was out of stock but they sent my others items and are sending the missing item when available at no extra delivery cost.

The website can be a little tricky to navigate but there are some great items to be found if you use the search box.

I've just placed another order with them as I've been pleased and impressed with my experience so far.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Only positive things to say

Lovely little company to buy from with a wide choice of items. Rach is always quick to respond to any messages and is always very friendly and helpful. Delivery is always within a reasonable time frame and every product is of the highest quality. Would highly recommend x

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I've bought numerous items from this company and always great quality and fast service. Customer Serivce is fantastic, all queries dealt with in a friendly and prompt manner. Would highly recommend.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fab!

Bought lots of items at such reasonable prices. Great communication and always happy to help. Highly recommend!

January 22, 2025
Unprompted review

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