East Kilbride Credit Union Reviews 

253
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had reason to visit EKCU Privileged to have Gary sort out my concerns So patient and respectful and explained everything in detail .Great to have someone who understands that we are not all tech savy... See more

Company replied

Rated 5 out of 5 stars

The EastKilbride credit union is the best thing I've ever done, every week just something put away into your shares soon add up. The staff are so helpful and knowledgeable, all the staff at the cr... See more

Company replied

Rated 5 out of 5 stars

You couldn't find a more helpful financial institution to look after your money and to give you guidance. There's always someone at the end of the telephone if the branch is not open (as in during the... See more

Company replied

Rated 5 out of 5 stars

I would highly rate East Kilbride Credit Union with no hesitation in recommending opening an account to anyone. The rates are fair, the service exemplary and processes are quick and efficient. I ha... See more

Company replied

Company details

  1. Credit Union

Information provided by various external sources

East Kilbride Credit Union provide easy access to a wide range of savings accounts and loans. Start saving and borrowing today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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4.9

All reviews

(253)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always deliver on their promises and I…

Always deliver on their promises and I never run into any difficulties with my local branch. I feel my money is safe and secure and very easy to make an online withdrawal or deposit.

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review, we are glad to hear that you are happy with the services.

Rated 5 out of 5 stars

Highly recommended

Always friendly and helpful. Staff are well informed and knowledgeable of the services available.

July 27, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review.

Rated 5 out of 5 stars

Very easy, swift service

Very easy to deal with yourself online or work a quick call. Friendly, swift service!

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review.

Rated 5 out of 5 stars

I have always found it easy to use the…

I have always found it easy to use the app and when I have had any issues the staff have always been friendly and able to deal quickly and efficiently with my concerns

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you so much for your kind words, the team will be happy to see this :-)

Rated 5 out of 5 stars

Highly recommended

I have been a member of East Kilbride Credit Union for a number of years now, and the service has always been great. Staff are always friendly, polite and very helpful. The website and withdrawals are easy to use, I would highly recommend to anyone looking to join.

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for such a kind review :-)

Rated 5 out of 5 stars

EK Credit Union

Efficient and easy to deal with

April 14, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your 5 star review.

Rated 5 out of 5 stars

I’ve been a member of the credit union…

I’ve been a member of the credit union for quite a few years and I never needed them more than I did when my daughter died. I didn’t know how I was going to pay for the funeral until I asked for help from the credit union! They helped me give my daughter the best send off I could have given her. It helps that when you take a loan out and you don’t have to worry about having an extra monthly payment as it gets taken off my direct debit I already pay . Just means less goes into my shares.

I would highly recommend everyone having a credit union.

April 5, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your review, I am sorry you have been going through such a tough time recently. At the credit union we do our best to support members of our local community so I am pleased to hear that on this occasion we were able to offer this support.

Rated 5 out of 5 stars

Always helpful and efficient

Always helpful and efficient. They provide an excellent service especially the phone service.

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review.

Rated 5 out of 5 stars

Efficient

Efficient, courteous, expedient - overall a very pleasant experience. Would highly recommend to anyone looking for financial services. Staff are excellent and easy to talk to. They demonstrate an understanding of what is required and give offer support when necessary. Would highly recommend. Thank you 😊

June 6, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Theresa, thank you so much for such a wonderful review! We strive to provide great services to our local community, so please keep recommending us :-) Kind regards team EKCU

Rated 5 out of 5 stars

Excellent service

Excellent service. Great value for money loans with flexible payback time options. Friendly and helpful staff.

June 22, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Heather, thank you for your wonderful review, we strive to be a pillar of the community and feedback like this lets us know we are doing it right. Kind regards, EKCU team.

Rated 5 out of 5 stars

Great service all staff very helpful…

Great service all staff very helpful easy to use .

June 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Lesley, thank you so much for your lovely review, the staff will be very pleased to hear this. Kind regards, EKCU

Rated 5 out of 5 stars

Excellent Service

Excellent service provided and loan applications processed efficiently.

May 26, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Emma, thank you for such a kind review. Kind regards all the team at EKCU.

Rated 1 out of 5 stars

Not disabled friendly for loans

Not disabled friendly for loans. When I explained due to a stroke I struggled with email the only other option was to pay for bank statements. I understand they need to see proof of income and outgoing. I offered to make an appointment to come down to there office and show them and they said that without hard copies it would get declined. I thought companies were obliged to make reasonable adjustments for disabled people and most companies do. This is the first one I have came across that doesn't. I am considering taking legal advice on this matter as I believe it to be a form of discrimination

November 28, 2022
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Veronica. Thank you for your comments. I would like to investigate this matter further. If you would like to contact me directly at info@ekcreditunion.co.uk I can arrange an appointment for you.

Rated 5 out of 5 stars

Excellent service East Kilbride credit…

Excellent service East Kilbride credit union helped me through a difficult financial time straight forward polite helpful staff that go way beyond to help you highly highly recommend thankyou you lovely people

April 6, 2022
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your kind review and for taking the time to leave us some feedback. Your positive comments will be passed onto the team and we look forward to seeing you next time you are in the office!

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