I purchased the video in advance, but on December 24th the website was inaccessible and my children never got to see it because when the site came back online the day after Christmas it was too late.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second time we have ordered the video for our 2 children. We have enjoyed it, however we would like to comment that we found that the background sound effects are louder than Santa's voic... See more
Company replied
It was great, my daughter loved it, all details, pictures. I think could be faster video, but the history was nice and shw loved it. Maybe we could live a message for her in the end, written by the pa... See more
My daughter has three years old and she watched that video several times, becoming our Christmas a day with more magic moments on family. Congratulations!! I hope that every year a different video I c... See more
Company details
Information provided by various external sources
Traga alegria para aqueles que você ama com uma mensagem em vídeo personalizada do Papai Noel.
Contact info
House A, 1st floor, Edisonstraße 63, 12459, Berlin, Germany
- mail@elfisanta.com.br
- www.elfisanta.com.br
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The video is great
The video is great. My 4-year-old daughter just loved it. She has watched it many times. She loves when Santa says her name and shows pictures of hers. She got very happy to know he had information about her, like her age, her country and her likings.
November 14, 2020
Unprompted review
Quick and easy
I am really happy with the experience I could provide to my daughter and with the service. It was easy to do and got the video really fast in a high quality. Thank you Elfisanta.
November 8, 2020
Unprompted review
The biggest surprise ever
The biggest surprise ever! My nephew had a mix of emotions. Surprised, shyness, fear, happyness...hahahahaha...was amazing! I loved it too!
January 6, 2020
Unprompted review
Reply from Elfisanta
Olá Giovanni
A sua ideia é muito boa, estamos trabalhando nesta opção, visto que por vezes o tamanho do vídeo não pe compatível com o tamanho limite de algumas redes sociais.
Obrigada pela sua avaliação, ela é muito importante para melhorar o nosso serviço!
Atenciosamente,
Time Elfi!
It was a wonderful experience to see…
It was a wonderful experience to see the surprise it caused on the kids and girls of my family.
December 30, 2019
Unprompted review
I love this
I love this, very beautiful and the delivery is fast. My daugther was impressed and all the family was trilled. Tanks!!!!!
December 28, 2019
Unprompted review
The Video for Two kids
The Video for Two kids. Should appear both photos during the two moments. Or it should be clearly informed to send a picture of them together. It was a little frustrating intje end, “am I on the goid kids list too?”
December 24, 2019
Unprompted review
Reply from Elfisanta
Olá, Munik!
Algumas pessoas se confundem, apesar de na edição do vídeo estar escrito "Foto no. 1 das crianças" e "Foto no. 2 das crianças". Mas este problema é perfeitamente solucionável. Entre na conta do cliente que você poderá editar as fotos e substituí-las por fotos das crianças juntas. Atenciosamente, Time Elfi.
Simply Wonderfull
I'm from Brasil. Thanks Elfisanta. It's the best surprise. Wonderfull!
December 23, 2019
Unprompted review
Just stunning
The children got fascinated and were very happy when listened to their names. This vídeo is wonderful. I love it !!!
December 6, 2019
Unprompted review
I didn't receive the product
December 2, 2019
Unprompted review
Reply from Elfisanta
Paula, por favor, entra em contato pelo mail@elfisanta.com.br que els podem ver o que pode ter acontecido. Time Elfi
Thanks
Im so happy to provide this new experience for my son and I hope to see a great smile and an amazing emotion, when the oficial letter to be arrived. Thanks for all...this is a succesfully idea...and touch our hearts.
My Best Regards
November 26, 2019
Unprompted review
unbelievable the perfection of the…
unbelievable the perfection of the video! Loved the production.
November 18, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.