Total scam do not buy items are always out of stock takes ages to establish this and then can’t get refund. Email messages only receive automatic reply. Telephone numbers don’t work , what’s app doesn... See more
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Don’t buy anything from this website. I bought an electric fire from this website back in March and I’m still yet to receive it. Made a claim with my bank about fraud but have only managed to... See more
Absolute Joke No replies to any emails over 2 months, nightmare getting a refund from Klarna. Clearly a fake company trading fraudulently. Reported to the NCSC along with Action Fraud and will pos... See more
Whilst there was some confusion over payment this was swiftly reviewed and rectified by the customer service team. I have spoken with two advisors, both professional, courteous and helpful. I cannot p... See more
Company details
- Furniture Store
- Antique Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Rustic Furniture Store
Written by the company
Shop the latest in the biggest luxury UK home furniture brands delivered to you in just 1-7 days with free DHL tracked shipping
Contact info
1 Great Clowes Street , M9 5AD, Manchester , United Kingdom
- 0808 196 5807
- info@ellanoirluxury.com
- www.ellanoirluxury.com
2.2
Poor
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
My experience so far with Ellanoir Luxury has been exceptionally good. Ordered 2 x Leather Seat Boot Benches and I couldnt get the coupon to work so have to use the Chat function. They were excellent. Got is resolved really quickly. Excellent customer service
January 10, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello Tony,
Thank you so much for your kind words the team over at Ellanoir Luxury really appreciate your on going support and business at these unprecedented times, and we are so glad we could of assisted you today to help complete your order with us!
We are excited for you to lay eyes on your gorgeous new shoe storage it’s even better quality in person!
Kind regards,
Clive M
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
Damaged items - atrocious
Got gifted a table from them, full of dents and marks, now my friend is trying to reach out to them and they’re simply ignoring him and deleting chats. This business will go downhill soon (if it hasn't already). STAY AWAY PEOPLE!! People clearly aren't lying about their horrible experiences.
January 9, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello,
Good evening happy new year to you and the family I hope you’ve been well. I believe this to be another fraudulent review, the team would greatly appreciate if you’d resist from making such claims.
I can confirm that it’s impossible that you had received any table from Ellanoir Luxury as a gift as we’ve never gifted one. We’ve also delivered hundreds of orders and as you can see by our reviews we’ve never had any negative feedback or returns from the quality of our products 😊
Regarding your “friend” we do not ignore anyone who contacts us regarding past or present orders. Please can you share a screenshot for proof of your free gift from us and your friends order from us.
This shouldn’t be an issue if this actually took place and if you cannot provide this information then it’s clear that these are clearly fraudulent claims.
I can also assure you that Ellanoir Luxury will 100% not be going downhill anytime soon. We have hit the market and taken off like a storm, we’ve built amazing customer relationships and take pride in working with our team and customers to grow our wonderful business.
The people your referring to have yet to shown any proof of the claims that have been made so we’d hope our future customers will be more than capable to take the information that’s accessible to them and make up there own mind as to weather they’d like to do business with us.
Rather than taking on information of miss-leading claims that could cause them to miss out, on amazing deals a brilliant service and a company who cares about their individual needs.
Kind regards,
Clive M
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
Disgusting owner and customer service
Disgusting owner and customer service. Frauds deserved to be publicly shamed.
January 9, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello,
How are you today, Happy new year to you! We don’t seem to have any record of you ever being on our system so I take it, this is another scam review. However we are actually doing an amazing job at the moment serving our wonderful customers we deserve to be publicly awarded lovely 😊
Would you be able to kindly elaborate when you say “fraud” because we’ve been getting a lot of fraudulent reviews lately claiming the same thing, but we are struggling to figure out what fraudulent activity we have carried out any help would be highly appreciated.
Also would you be so kind to not speak negatively on members of staff you’ve never been in contact with as we take the security, safety and image of all our employees seriously thank you.
Kind regards,
Clive M
Senior Customer Support
www.ellanoirluxury.com
Do you actually fulfill any orders?
Get the impression that this is one big scam, sent numerous emails about a mirror that I ordered and then eventually get 1 back saying have kept me updated all along (which is a lie) but only ever get junk mail from them and a 25% coupon off my next order, as If I'm ever going to order from you again!
If you cant fulfill this then I want a refund please.
January 5, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello Michelle,
thank you so much for the feedback my name is Clive and I'm apart of the senior customer support team here at Ellanoir Luxury.
I am so sorry to see that you have in some form received a poor level of experience with us we pride our self on providing excellent care for all our customer from first point of contact to last.
I can see from the communication we have received from your self that we have indeed kept you up to date with your order. Due to the influx in sales from our BFCM, Christmas sales whilst going into a new year as i'm sure you can appreciate the delays caused with also having to stay inline with COVID-19 Regulations to be able to deliver your beautiful mirror safely.
You was also given a 25% discount on your second order to show our appreciate and gratitude for your patience, we have sent you no indication that we cannot fulfil your order which will be delivered between the 7th-14th January.
We sell over 1500 luxury items we understand how unfortunate it is that your particular item has been delayed which we are still working on delivering to you asap as stated in previous emails :)
You can also follow us on all social media platforms @ellanoirluxury to which you can see we are very active everyday with our wonderful supporters. You can also see we hold over 500 5* reviews not only for the authenticity of our products but for our excellent customer service.
Regarding a refund if you would like to cancel your order we would be happy to. All you need to do is contact us via info@ellanoirluxry.com as stated on our T&Cs we always go over and beyond to ensure your 100% satisfaction
Kind regards
Clive M
A: Senior Customer Care
W: www.ellanoirluxury.com
E: info@ellanoirluxury.com
Unwanted emails and shady practices!
I have never heard of this company, have not bought anything from them or subscribed to their mailing list, yet I receive multiple emails from them each week.
Update 2021: Thanks for the reply, but I have for a FACT received serval emails from your “company” each week to my work email address. I am reluctant to click any link from a company I have never heard of even if it says “unsubscribe”.
After a quick google I found these two previous reviews from unhappy customers who have been scammed according to their comments. Your website has a dubious looking contact phone number and other than your Facebook page there is no other information about you online.
I have no reason to lie about receiving emails. I don’t appreciate receiving spam from a company I have never had any interaction with whatsoever prior to these emails.
UPDATE feb 2022: This company clearly carries out some shady practices. I left my review end of 2020, they replied in early 2021. It is now February 2022 and I have a notification from Trustpilot saying Ellanoir Luxury have flagged my review and believe it was left by mistake for another retailer. I can confirm it was not a mistake, I did receive untold amounts of emails from them - company I had never had any interaction with prior to those emails - and as you can see from the other negative reviews, they maintain their poor reputation.
Update Feb 2022: This is the 3rd time the company has deleted their response to my review and typed a new one which is why their current reply does not address my original complaint. This time they claim it is a false review. As per my original complaint, I received unsolicited emails repeatedly from this company for weeks on end without ever signing up to their mailing list. This lead me to leave my original review. The very fact that they are trying to get this review deleted only adds weight to all the other existing complaints. Avoid!
December 13, 2020
Unprompted review
SCAM COMPANY
Do not use! This company does not exist, they are not registered and the website lists an address which again does not exist (1 Great Clowes St, Manchester) - its residential and no business exists there. They took my money and refused to refund me. Claimed they had stock, then pretended not available until 2021 removing my right to cancel the order. Despite checking with them first they had the stock which they claimed they did, they then informed me 36 hours later they didn't and told me no refund as 24 hours had been exceeded, which they claim is the time frame for cancelling orders. They didn't tell me within 24 hours so how can my right to cancel be taken away??
This is the work of scammers, and now I have had to cancel my bank card and work to get a reversal. Please do not make the mistake I did. AVOID AT ALL COSTS.
November 27, 2020
Unprompted review
Reply from Ellanoir Luxury
Hello Mrs King,
thank you so much for the feedback my name is Clive and I'm apart of the senior customer support team here at Ellanoir Luxury. We are a luxury home furniture brand who are completely online and service the whole UK mainland on behalf of some of the UKs biggest furniture brands.
I am so sorry to see that you have in some form received a poor level of experience with us we pride our self on providing excellent care for all our customer from first point of contact to last regarding our business operations we have contracts to sell products on behalf of some of the UKs biggest furniture brands with these agreement we are able to offer lovely customers like yourself luxury items at the most affordable price so that you have the resources to create your dream space.
As confirmed to yourself and Maggie in previous messages all customers are protected by our 30 days hassle free money back guarantee. we offer free 1-7 days UK mainland shipping and will cover any fee's involved in an exchange or refund in the unlikely invent that our item is delivered damaged or your not happy, for information please see our T&Cs https://ellanoirluxury.com/policies/refund-policy
I can see in previous messages you wanted to cancel your order as the delivery time didn't work for you. I am happy to confirm that your request was met and your order was cancelled and refunded inline with our company policies unfortunately we wasn't able to process your order to delivery this time but we look forward to seeing you in the future have a wonderful day
Kind regards
Clive M
A: Senior Customer Care
W: www.ellanoirluxury.com
E: info@ellanoirluxury.com
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