Total scam do not buy items are always out of stock takes ages to establish this and then can’t get refund. Email messages only receive automatic reply. Telephone numbers don’t work , what’s app doesn... See more
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See what reviewers are saying
Don’t buy anything from this website. I bought an electric fire from this website back in March and I’m still yet to receive it. Made a claim with my bank about fraud but have only managed to... See more
Absolute Joke No replies to any emails over 2 months, nightmare getting a refund from Klarna. Clearly a fake company trading fraudulently. Reported to the NCSC along with Action Fraud and will pos... See more
Whilst there was some confusion over payment this was swiftly reviewed and rectified by the customer service team. I have spoken with two advisors, both professional, courteous and helpful. I cannot p... See more
Company details
- Furniture Store
- Antique Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Rustic Furniture Store
Written by the company
Shop the latest in the biggest luxury UK home furniture brands delivered to you in just 1-7 days with free DHL tracked shipping
Contact info
1 Great Clowes Street , M9 5AD, Manchester , United Kingdom
- 0808 196 5807
- info@ellanoirluxury.com
- www.ellanoirluxury.com
2.2
Poor
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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7 days delivery has turned into 7 weeks…
7 days delivery has turned into 7 weeks and it still has not arrived. I have asked for a refund.... its funny how they have then asked me to write a review! Dont waste your money. Buy British.... wish I had😒
UPDATE- refund received in full. Some not so polite responses sent via e mail but a nice one this morning so I think it depends who you get. I wish them well but I wont be using again.
May 26, 2021
Reply from Ellanoir Luxury
Hello Lucy,
Thank you for your feedback, we appreciate it. We apologize for the inconvenience that this has caused. These items were bespoke which means that it was made specifically for you that is why there are items that takes longer to be delivered. We deliver 1-7days but also it is stated on our website that it may take up to 12weeks depending on the item. Your feedback helps us do better. We appreciate your experience and will always aim to import our service so next time can be better.
Kind Regards,
Angel
Don’t count on delivery dates given.
The date we expected delivery nothing came. We emailed about where our delivery was, they said it would come by the end of the following week. It didn’t, they sent another email saying the same thing. So we live in hope that the delivery will be next week. We are inundated with general emails regarding their products. We will not use this company again. The customer service is appalling.
May 23, 2021
Reply from Ellanoir Luxury
Hello Barry,
Thank you for sharing your feedback and we'd like to apologize for any inconvenience this might have caused you. Unfortunately, once we hand over the item to the courier we have no control over it. We appreciate your feedback and we strive to do better.
Kind regards,
Ellanoir Luxury LTD
Excellent customer service
Excellent customer service. I had to cancel one of my orders as I've double ordered one of the items and the team responded instantly. So far I've experienced an outstanding customer service.
May 13, 2021
Reply from Ellanoir Luxury
Hello Monika,
Thank you for sharing your feedback! We greatly appreciate your kind words towards our Customer Service. As we are trying our best to provide you and our customers best service. Looking forward on your next order!
Best wishes,
Angel
Ordered months ago and paid and at no…
Ordered months ago and paid and at no point did they say out of stock or a delay on the delivery and yet still no sign of the delivery nearly 5 months. I had to email and each time it was coming the next month well still no sign. sent a tracker delivery email and it does not work. Very disappointed.
May 9, 2021
Reply from Ellanoir Luxury
Hello Alison,
Thank you for sharing your feedback. We sincerely apologise for the delay in your delivery and we apologise if the tracking is not working. The main reason is the package is still not scanned at the depot. So if the package is not scanned then the speed post tracking will not be able to show you any status. The carrier company will contact you directly in regards to the delivery details via email/text. Again, we apologise for the delays and the inconvenience this has caused you. We will strive to do better.
Best wishes,
Angel
Reply from Ellanoir Luxury
Dear Mr. D Markland,
Thank you so much for sharing your feedback. We really appreciate your kind words towards our services. We hope you like the table you purchase from us. Looking forward on your next purchase!
Best wishes,
Angel
When I placed the order I was not…
When I placed the order I was not informed about delivery dates. The expectation was 7 - 14 days delivery but there was no communication from customer service detailing the delivery and I was forced to chase them repeatedly but unfortunately they were were able to give me very little update.
I was given 2 delivery dates but on both occasions the delivery did not come through. The delivery was made finally after 2 months and unfortunately the experience was poor.
May 8, 2021
Reply from Ellanoir Luxury
Dear Mariam,
Thank you for sharing your feedback. We truly apologise for the delays and inconvenience in your delivery. We deliver 1-7days however it was also stated on our website that there are item that can take 12 weeks depending on the item. Also, we apologise if we were unable to give you the exact delivery as it when a package is being dispatched sometimes we don’t get tracking as the courier will contact the customer directly. We thank you for your patience and understanding throughout the process. We will strive to do better.
Best wishes,
Angel
Very poor correspondence
Very poor correspondence. Emails just kept fobbing me off when asking for a rough delivery date which they never gave me, and was just excuse after excuse. I ordered my sofa 3 months ago, and yet to received it. They had told me that it was at the delivery depot ready for delivery 2 weeks ago!
I am starting to worry that this is a scam!
April 30, 2021
Reply from Ellanoir Luxury
Dear Adam,
Thank you for sharing your feedback. We apologise if that's how felt. We understand how troublesome this can be on your end but rest assured we are not a scam. We are very grateful for you understanding and patience throughout the process.
Best wishes,
Angel
Marble table
We bought a beautiful glass marble top table but unfortunately after only 2 weeks of use the paint started to peel from the metal side panels. On contacting Ellenoir luxury they thought that we must have used an abrasive cleaning product (which of course we hadn't, unless you include a dry duster).So far no resolution.
April 27, 2021
Excellent Quality, Brilliant Customer service 10/10
We had a bit of a nightmare with another company who messed us about for 5 months. So when I finally cancelled the order I started the daunting search for a new table, after a long search i stubbled across Ellanoir Luxury and found this table which was exactly what I was looking for at an unbelievable price. I ordered the table and within 24 hours I was advised of a slight dispatch delay due to the bank holiday which was very considerate of them to let us know & they kept us updated every step of the way. We received our table which is exceptional quality, a beautiful colour & really easy to secure the table top to the base. We have had so many compliments on it already. I just know that I’ll have this table for many many years, timeless & perfect craftsmenship! Thank you.
April 25, 2021
Unprompted review
Reply from Ellanoir Luxury
Dear Nicole,
Thank you for sharing your feedback! We are happy that you like our product and happy with our service. You kinds words inspire us to do our best we can to assist you with your orders. Looking forward on your next purchase!
Best wishes,
Angel
Very happy.
Really fast delivery great communication emails answered immediately. Kept updated about delivery. Will definitely use again.
April 23, 2021
Unprompted review
Reply from Ellanoir Luxury
Dear Andrea,
Thank you for sharing you feedback! We appreciate the kind words and that you like our service! Looking forward on your next purchase!
Best wishes,
Angel
Nest of tables that I ordered came very…
Nest of tables that I ordered came very quickly quicker than I actually thought they would come.
When they arrived they were packaged very well no scratches no marks on them whatsoever.
I am very pleased with these tables and I would recommend them to anybody and I would also buy from Ellinior again.
April 23, 2021
Reply from Ellanoir Luxury
Dear Carol,
Thank you for sharing your feedback! We are happy that you like the tables that you ordered. We appreciate the kinds words regarding our service. Looking forward on your next order.
Best wishes,
Angel
Quite honestly the worst company I have…The worst company I have ever dealt with
Quite honestly the worst company I have ever dealt with. They fool you into thinking that you will have delivery within 5 working days, then when you try to cancel your order because of long delivery time’s you can’t as you can only cancel your order within 24 hours of placing your order! Absolutely ridiculous when they don’t even have stock as they have to acquire there stock from the suppliers. I tried to cancel after many emails back and forth then told to refuse delivery when they turn up with your order, which I did and had to pay £80 restocking fee, this company is a joke. Staff are rude and unhelpful AVOID AVOID AVOID
April 23, 2021
Hi am happy my table come before in…
Hi am happy my table come before in time
Is very good table 👌thanks
April 23, 2021
Reply from Ellanoir Luxury
Hello Najma,
Thank you for sharing your feedback! We are glad that you are happy with the table you purchase from us. Looking forward on your next purchase.
Best wishes,
Angel
I have just received my tv / media…
I have just received my tv / media cabinet , it’s absolutely lovely , better than the picture , yes it was a long wait but now it feels it was worth it , very happy 😊
April 23, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello Moira,
Thank you so much for providing such a lovely honest feedback of your experience and quality of your new immaculate TV / Media Unit.
It’s a pleasure for the team to be able to be apart of your dream home interior and once again apologies for any delays you may have suffered before receipt but glad to hear the quality came next to none as we intend with all our orders 🎉
We hope to see you again soon my lovely have a wonderful rest of your day ☀️
Kind Regards,
James K
Customer Service Agent
Oh why did I not read some of these…
Oh why did I not read some of these reviews first? I should have known, and having read some of the responses to the criticisms below should tell you everything you need to know. And to the vendors comment about it not being possible for a UK registered business to be a scam? Have you watched rogue traders? We have had a response from ‘customer service’ but seriously we ordered an item back in February - apparently available for immediate delivery - we’re still waiting at the end of March. Citing huge demand they don’t know when it will be available and in the meantime they have our money. Oh and cancellation of our order will result in a 2% fee. All of these are fake reviews apparently. Really? From where? Fake reviews are usually positive?!? Who on earth would be employing anyone to post fake reviews against this bunch of cowboys!? RUN AWAY.
March 31, 2021
Reply from Ellanoir Luxury
Dear Jonathan,
Thank you for sharing your feedback. May I know what item you purchased back in February? We apologise for the delays in delivery but we cannot address the issue if you will not reach out to us. We assure you that positive reviews we have are 100% real and they purchased something from us. It is true that we do have a 2% cancellation fee for our processing fee as your item was reserved to be sold only to you. I am truly sorry for the inconvenience you experienced in the past but if you have any problems with your purchase or any questions, you can always chat with us or send us an email so we can address it properly and we are happy to help you.
Best wishes,
Angel
Very dubious company
Very dubious company, asked if they had a showroom which they replied what item I wanted to check availability for? When I asked again they said no showroom yet then blanked all my further questions. Registered address is a rented terraced house!! Sounds like a very dodgy setup and surely this type of business shouldn’t be allowed!
March 30, 2021
Unprompted review
Stop spamming me with emails when…
Stop spamming me with emails when you’re the worst business out there
UPDATE: I have done business with you, I have proof of our discussions.
January 25, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello,
I hope you’ve had a great weekend.
I’m sorry to hear you’ve been receiving emails from us, it does clearly state at the bottom of every email to “unsubscribe” which you can do at anytime. I’m unsure what this has to do with leaving a 1 star rating review of our company when you’ve never done business with us.
I can assure you we are one of the best luxury home furniture brands in the UK and we do an amazing job of serving our lovely customers.
Kind regards,
Kevin T
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
Window mirror
I ordered the black window mirror and it came at the right time as they said.I hung it above my radiator and it makes my house look bigger.I am very happy with the product and very good customer service
January 19, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello Nashima,
I hope you've been well and the weeks been treating you and the family abundantly. I'm so happy to hear that you've received your beautiful new black arch mirror I'm sure it's helping to create the perfect aura in your home, you deserve it.
Apologies on behalf of the team once again for any delays that was caused with the previous order being damaged. I'm happy that we quickly arranged for a new mirror to be sent out to you in a matter of days which came in perfect condition
We are super delighted that your happy with the end result of our service and appreciate you going the extra mile to continue supporting us by leaving such an honest feedback thank you so much this has and will help us greatly offset the unfair reviews we have previously received!
Kind regards,
Lucy J
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
My experience has been good
I know there are quite a lot of negative reviews for this company, so I thought it’s important to write a review about my experience. I ordered 2 items from them in Nov 2020 and received both of them in Jan 2021. Yes, they took a longer than usual time to deliver the items, but they are certainly not a scam company, at least not in my experience. Both items I ordered were of substantial value, totalling around £350, just to highlight that they do fulfil high ticket orders. I think a few customers have been put off by the wait, and asked for a refund. It is possible that refund process was not smooth for them, so I would also like to request the company’s customer service to kindly make the cancellation and refund process simple, easy and seamless for your customers. Hopefully it will avoid such negative reviews. I would be happy to place further orders, now that I am reassured that the orders are indeed fulfilled. Just the amount of time to wait for the orders is a bit of an issue, but that is offset by the fact that their prices are also quite competitive and it’s hard to find similar products at a cheaper price elsewhere. Hope this review helps other customers and the company alike. Thanks
January 14, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello lovely,
I hope you've been well and the weeks been treating you and the family abundantly. I'm so happy to hear that you've finally received your beautiful new mirror I'm sure it's helping to create the perfect aura in your home, you deserve it.
Apologies on behalf of the team once again for any delays that was caused unfortunately these things can happen when purchasing exclusive, high quality trending products online however rest assure we are always working on improving our service for your satisfaction so we cannot wait to see you again. Don't forget your 25% OFF complementary coupon code is still active and waiting for you to claim it on another state of the art piece.
If you need any help applying your discount code please email info@ellanoirluxury.com and the team will respond within 12 hours. Or simply pop up to the team via "live chat" on site
Overall we are super delighted that your happy with the end result of our service and appreciate you going the extra mile to continue supporting us by leaving such an honest feedback thank you so much this has and will help us greatly offset the unfair reviews we have previously received!
Normally this wouldn't of taken so long however due to the massive BFCM and Christmas sales we had we had such an influx in orders that it backed up the production. We now have this mirror back in stock and have no issues delivering in just 2 days :D we hold over 1,000 beautiful pieces so sometimes shipping may vary but we will take on your advice and always look to increase the effectiveness of our service
Kind regards,
Lucy J
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
Worth the wait!
We ordered a mirror from here in late December (around the 21st) When we didn’t hear anything for a while, we used the live chat function and were told that due to manufacturers, there were delays and we were given an estimate of dispatch. Again we hadn’t heard by early Jan and used the chat function again. The helpful person on customer services explained it shouldn’t be to much longer and send a very kind 20% refund for our troubles. The beautiful mirror arrived today (it may have taken nearly 4 weeks but it was worth the wait). We were kept updated when ever we enquired. I just wish there was a regular update of an email to reassure customers that the item is still under order but that there are problems receiving them from their manufacturers. Overall a happy customer and a helpful company.
January 14, 2021
Unprompted review
Reply from Ellanoir Luxury
Hello Charlotte,
I hope your doing well and the weeks been abundant to you with loads more to come! I'm so happy to hear that you've finally received your beautiful new mirror I'm sure it's helping to create the perfect vibe in your home, you deserve it.
Apologies on behalf of the team once again for any delays that was caused unfortunately these things can happen when purchasing exclusive, high quality trending products online however rest assure we are always working on improving our service for your satisfaction so we cannot wait to see you again. Don't forget your 25% OFF complementary coupon code is still active and waiting for you to claim it on another state of the art piece.
If you need any help applying your discount code please email info@ellanoirluxury.com and the team will respond within 12 hours. Or simply pop up to the team via "live chat" on site
Overall we are super delighted that your happy with the end result of our service and appreciate you going the extra mile to continue supporting us by leaving such an honest feedback thank you so much!
Kind regards,
Lucy J
Senior Customer Care
www.ellanoirluxury.com
info@ellanoirluxury.com
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