Ellis Fibre Reviews 

192
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Looks like this company is in financial trouble. Took my money in early December -still no product delivered (2 months later) and now I read in newspaper they are in receivership. Very disappoint... See more

Rated 5 out of 5 stars

We bought wool duvet inners about six years ago for all of our family's beds and loved it. With an asthmatic child bedding was important in keeping him healthy. When we needed to buy new duvets we d... See more

Rated 5 out of 5 stars

The service was prompt and efficient. Order placed Thursday PM, order received the following Monday AM. Would recommend this company to friends. Beautiful wool duvet made in New Zealand.

Rated 5 out of 5 stars

These beds are great we have 5 of them all around the place for our cats and dogs. We have had two orders arrive where one of the buttons had fallen out of the fabric on the bed covers and were loos... See more

Company details

  1. Home & Garden

Information provided by various external sources

Home of the famous Original Lavender Pillow and Wool bedding including New Zealand made duvets and pillows made from 100% NZ Lambswool and Alpaca.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.4

All reviews

(192)

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Rated 4 out of 5 stars

Loving the Rose pillow....

Loving the Rose pillow and buying direct from Ellis Fibre means I don't have to tryyyyyyyyyyyyyyy and find it in a store. The Breathe Easy pillow is also very lovely to sleep with. The wee toddler pillow is now a well loved item :-) Easy to order but a bit of a delay with shipping. Tis the season for that to happen I guess. Would not hesitate to purchase directly from Ellis Fibre in the future.

January 30, 2018
Unprompted review
Rated 5 out of 5 stars

very honest seller with high quality of goods

I had a very good experience with Ellis Fibre. They provide high quality wool comforters and their customer service is also in high quality. I had a small issue with one of my orders and they corrected it in timely manner and with honesty. I highly recommend them. Thanks again team Ellis Fibre.

January 29, 2018
Unprompted review
Rated 5 out of 5 stars

Great product

My mother recommended the pet bed to me as she has had them for quite some number of years, and my dog just love it.

January 24, 2018
Unprompted review
Rated 5 out of 5 stars

Large Pet Bed and Cover

I ordered an Ellis Fibre large pet bed and couldn't be happier with the result. Absolute quality and value for the money, so much better than anything I've seen in retail or pet stores. Our dog is sound asleep on it right now! The bed is so plush and comfy, but also durable and I love that it's washable. Looks like it will last for years to come. Be prepared to wait a wee while for your order, but it is so worth it and speaks to the quality of Ellis Fibre products. Definitely recommended.

January 23, 2018
Unprompted review
Rated 3 out of 5 stars

I bought two aroma therapy pillows and …

I bought two aroma therapy pillows and when we opened the box the scent was beautiful, but now they are on the beds you can't smell anything in them.
The service from the company was terrific.

January 22, 2018
Unprompted review
Ellis Fibre logo

Reply from Ellis Fibre

Hi Gayle, thank you for your review, and sorry for the time it has taken for me to get back to you about this. If you place the pillows on a hard surface and knead the middle of them, this should make the scent return. If it doesn't work, or it only returns for a short amount of time, email us at help@ellis-fibre.co.nz and we will organise to get them replaced for you under our warranty. Kind regards, Ellis Fibre Ltd.

Rated 5 out of 5 stars

I love this duvet!

I love this duvet!
My order was actioned promptly. I ordered a lightweight summer duvet and I'm really pleased with it. I've only had it a couple of weeks but it's nice and light for the summer nights. I was surprised by how 'woolly' it smells, especially considering that it's inside a duvet cover. But I quite like the smell and it does seem to be getting less over time. It also looks to be really well made and top quality.

December 15, 2017
Unprompted review
Rated 5 out of 5 stars

I bought polyester/alpaca dog bed

I bought polyester/alpaca dog bed. I was pleasantly surprised at the quality, just like their duvets. I only wished they had covers for the beds. Please make some covers as I can't buy one anywhere. *****

December 14, 2017
Unprompted review
Rated 5 out of 5 stars

We have had the 150 weight on our bed …

We have had the 150 weight on our bed for 3 days now. It is very light and comfortable for my body temperature. My husband had foot surgery and could not tolerate the weight of our previous duvet. He is so pleased with the lightness of weight. So far we are very pleased. Service and delivery were excellent. Thank you. Lyn White

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

Quality

Seen products on the good morning show went online easy to order fast delivery by a good courier to my door, unwrapped products and felt like quality products. Well its been 5 days now and wow I'm impressed great full nites of sleep again, thank you ellisfibre you've got it right!! 😁

November 21, 2017
Unprompted review
Rated 2 out of 5 stars

was ok didnt like the fact waited over …

was ok didnt like the fact waited over 10 days for it to arrive what was more disipointing was they charged my card first,before dispatch,witch is not good,they should charge the card on dispatch,pillow was nicely packed though

November 1, 2017
Unprompted review
Ellis Fibre logo

Reply from Ellis Fibre

Hi Karen, thanks for your review. We have production times stated on our website as a lot of our items are made to order and we want to give our customers as much information as possible. The time on the item you ordered was 1 week, and your pillow was dispatched a week after you ordered it so this fell within that timeframe. As for the payment, unfortunately the system we use only allows for the payment to be accepted up front and not after dispatch. A lot of websites use this method, and it is fairly common practice. Kind regards, Ellis Fibre Ltd.

Rated 4 out of 5 stars

Breathe easy pillow

the pillow is comfortable. Delivery time is about a week. Quite satisfied with the pillow and the service.

October 2, 2017
Unprompted review

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