Ellis Fibre Reviews 

192
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Looks like this company is in financial trouble. Took my money in early December -still no product delivered (2 months later) and now I read in newspaper they are in receivership. Very disappoint... See more

Rated 5 out of 5 stars

We bought wool duvet inners about six years ago for all of our family's beds and loved it. With an asthmatic child bedding was important in keeping him healthy. When we needed to buy new duvets we d... See more

Rated 5 out of 5 stars

The service was prompt and efficient. Order placed Thursday PM, order received the following Monday AM. Would recommend this company to friends. Beautiful wool duvet made in New Zealand.

Rated 5 out of 5 stars

These beds are great we have 5 of them all around the place for our cats and dogs. We have had two orders arrive where one of the buttons had fallen out of the fabric on the bed covers and were loos... See more

Company details

  1. Home & Garden

Information provided by various external sources

Home of the famous Original Lavender Pillow and Wool bedding including New Zealand made duvets and pillows made from 100% NZ Lambswool and Alpaca.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.4

All reviews

(192)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Super warm duvet

The duvet arrived later than expected due to increased demand but I was ok with this and the delay was communicated well. The duvet itself is amazing and is almost too warm some nights. The smell does go away eventually but you do need to air it for a bit before use.

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Packaging, delivery & serviceoutstanding. The product is just perfect. Thank you EF. Highly recommend this company

July 21, 2017
Unprompted review
Rated 4 out of 5 stars

Great Pillows

Love the pillows. Lavender and Rose. I want a few of the other aromatherapy options too.
Customer service experience could have been better. Communication systems need work.

July 21, 2017
Unprompted review
Rated 5 out of 5 stars

Love Ellis Fibre wool duvet inners

Love Ellis Fibre wool duvet inners. This is the second one we have bought. We bought our first one for my daughter when she graduated from the cot to a bed and loved the quality and the fact it is New Zealand made. We have now done the same for our son. I would not buy any other duvet inner and have recommend them to family and friends.

July 21, 2017
Unprompted review
Rated 5 out of 5 stars

I brought the 50/50 Alpaca /Wool Duvet …

I brought the 50/50 Alpaca /Wool Duvet and we're well pleased with it ,it's warm and very light on the bed ,will replace other duvets on other beds asap,also purchase was easy and product arrived very quickly considering I'm a rural customer ,we usually have to wait a week to ten days for items to arrive,so big thumbs up.

July 21, 2017
Unprompted review
Rated 1 out of 5 stars

I purchased several items.....like …

I purchased several items.....like duvet, pillows....together, only to see, just a few days after my purchase, that there was a SALE, with 50% discount. This should have been brought to my attention.....I would have been able to purchase additional items.....NOW, my only memory of that purchase is that I got ripped off.... !
Will NOT buy from this company again!!!

July 21, 2017
Unprompted review
Ellis Fibre logo

Reply from Ellis Fibre

Hi Bernard, thank you for your review. We try to give warning where we can to customers if we know we have an upcoming sale, however we don't always know more than a week or two in advance so it is possible we wouldn't have been able to give you a firm time of when the items you purchased were on sale. I'm sorry that you feel disappointed by this, but if you decide to consider us again in the future don't be afraid to ask if we're having a sale in the near future, and we'll keep you as informed as possible. Kind regards, Ellis Fibre.

Rated 3 out of 5 stars

Great products and great pricing but …

Great products and great pricing but the two times we have bought from Ellis Fibre online they have advertised a big sale but then been unable to deliver for several weeks due to demand.
Learn from your mistakes Ellis Fibre, prepare plenty of stock ahead of a sale.

July 20, 2017
Unprompted review
Rated 5 out of 5 stars

Arrowtown Wool Combo duvet - brilliant

Ordered the Arrowtown wool combo duvet for our son as he transitions from a cot to a big bed. In the depths of a NZ winter, this has been a superb choice. It keeps him warm, and has the versatility of switching out layers according to the temperatures. We love that it's NZ made from a local company too!

July 20, 2017
Unprompted review

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