Elmetcurtains Reviews 

54
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Superb service and curtain. We have struggled to find suitable curtains for our living room and came across Elmet via online searches. We were slightly hesitant to order not being able see the qua... See more

Company replied

Rated 5 out of 5 stars

What absolutely wonderful curtains and customer service again, thank you. I used Elmet for large long curtains in 2017 and was delighted. This time I ordered three pairs that needed a bespoke length -... See more

Rated 1 out of 5 stars

Supplied me with damaged curtains and offered me replacement, different curtains or a 30% refund. I didn't like the sample replacement that they sent and I asked for a refund. Months later and many re... See more

Company replied

Rated 5 out of 5 stars

Throughly recommend Elmet Curtains. Customer Services were amazing. Curtains arrived with a slight flaw in the material, emailed them and got an instant reply. Communication was great. A new set of... See more

Company replied

Company details

  1. Living Room Furniture Store
  2. Furniture Store

Information provided by various external sources

Extra long, extra wide and bay window curtains, supplying hard-to-get sizes for curtains sizes


Contact info

4.1

Great

TrustScore 4 out of 5

54 reviews

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4.1

All reviews

(54)

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Rated 5 out of 5 stars

Hello Elmet

Hello Elmet, Curtains arrived Friday as promised. My wife is delighted with them!

February 23, 2019
Unprompted review
Elmetcurtains logo

Reply from Elmetcurtains

Dear Customer,

Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.

Kindest regards
Customer Response

Rated 5 out of 5 stars

May I say my curtains arrrived today…

May I say my curtains arrrived today and I think they r brilliant. Your service has been first class

February 18, 2019
Unprompted review
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Reply from Elmetcurtains

Dear Customer,

Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.

Kindest regards
Customer Response

Rated 5 out of 5 stars

I would just like to say how happy and…

I would just like to say how happy and pleased we are with our new curtains. They are exactly what we've been looking for for months with the width and length exactly what we need. They are a lovely quality and we are very impressed with your fast service.

February 18, 2019
Unprompted review
Rated 5 out of 5 stars

It was good.

Hello, I just wanted to say thank-you for a good quality product and efficient service. We are very pleased with our curtains! Thanks

February 16, 2019
Unprompted review
Rated 1 out of 5 stars

Delivery delay, no pattern match.Faults not rectified

Order took 3 weeks to arrive not 7 days as advertised. Needed to keep emailing for updates. Was told curtains awaiting pattern matching. Pattern does not match on both sets of curtains but as they are full not too noticable. There is a clear fault running right across one curtain. The tie backs are very flimsy, no stiffening at all, I unpicked them and put stiffening in. The pelmet had no lining at all, again I did this myself. I would have returned them but I had been without curtains for 3 weeks and Christmas was fast approaching and I knew from reading other reviews that it was unlikely to be solved before my guests arrived. I have always made my own curtains in the past but did not have time. All in all I will not buy from Elmet again. Their pattern match and quality control department must have sight issues. I wish I could show you photos. For £280 I could have made curtains with a much better finish.
Update 04/02/19 the promise of replacements has not happened, I still have faulty curtains.update 25/02/19 still living with faulty curtains,they have not been replaced as promised.

January 7, 2019
Unprompted review
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Reply from Elmetcurtains

Hi Jack, We're sorry to hear about this experience you have had. Unfortunately we were let down with deliveries over this pattern. Quality and service is important to us. We would like to resolve this issue for you. Please can you contact us on sales@elmetcurtains.co.uk so we can resolve this issue for you as quickly as possible. Many Thanks Julia

Hello Jackie,
Thank you for the email regarding images.
We are sorry for the mistake and apologies for the inconvenience this may have caused.
We assure you that we do not allow any faulty item going though. But regretfully, this one seems to have, most definitely, escaped our Inspection and we are truly sorry for it.
We will be very happy to send you a replacement curtain. Please let us know the size of the faulty pair.
Kind regards,
Raj,
Quality Control,

Rated 4 out of 5 stars

Very impressed with the curtains for my Bay window

Very impressed with the curtains for my bay window, they look luxury quality at an outstanding price ! Took a little longer than first thought but well worth the wait, and all emails and questions answered .

Would definitely recommend this company, especially for those wider widths sizes not available on the high street. ask for samples first so that you can see the quality of the material .

December 11, 2018
Unprompted review
Rated 2 out of 5 stars

Poor communication and customer service

Easy enough to order from but very difficult and drawn out process sorting the return and refund with us having to do all the chasing. When we eventually had the refund through there was no explanation as to why they’d deducted ~£17, after more chasing we eventually received a blunt email saying this was for ‘repairs’ as they had been used - as in we’d taken them out their packaging. Save yourself the haste and go elsewhere.

October 20, 2018
Unprompted review
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Reply from Elmetcurtains

Hi Ashley, We're sorry to hear about this experience you have had. Please can you contact us on sales@elmetcurtains.co.uk so we can resolve this issue for you easily. Many Thanks Julia

Hello Ashley,
Please let us have the detail as we very much would like to look into this further, in order to do this, we need to locate your details, please could you email our team with your details as we really would like to get to the bottom of this for you

Kind regards,
Customers Service Team

Rated 1 out of 5 stars

I ordered two pairs of curtains from…

I ordered two pairs of curtains from this company. Over a week after ordering they emailed me to say they didn't have the curtains. I requested that they cancel my order and refund my money. It has been three weeks and no money. Communication is very poor. Even after lodging a complaint with PayPal they still haven't responded. I would avoid this company at all costs. Not only am I out £400.00 with them I have had to order more curtains with another company!

September 12, 2018
Unprompted review
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Reply from Elmetcurtains

Hi Kate, We're sorry to hear about this experience you have had. Unfortunately we were let down with deliveries over this pattern from our supplier. What has happened is not acceptable and we would like to resolve this issue for you. Please can you contact us on sales@elmetcurtains.co.uk so we can resolve this issue for you as quickly as possible. Many Thanks Julia

Hello Again,
Since we did not hear back from you, we investigated our record with PayPal and found that you have already been refunded by PayPal. So we cannot understand as to why are you saying that you are out of your pocket by 400.00?. Which is not correct so, please it would be fair if you could remove your negative review from our Trust Pilot site.
Kind regards,
Customers service team

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