I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more
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Review summary
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What people talk about most
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Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris W... See more
Company replied
We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more
Company replied
Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more
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Company details
Written by the company
Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.
Contact info
Second Floor, The Forum, Barnfield Road, Southernhay, Exeter, EX1 1QR, Devon, United Kingdom
- enquiries@embracefs.co.uk
- www.embracefs.co.uk
4.9
Excellent
2K reviews
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Mortgage Application …
My application went so easy because of Kristopher Camblin he made it so easy for us he worked so hard to get us the best deal.
Even when we had a question which was after 10pm he was there for us.
I will recommend this firm for us they where reliable understand.
Thx all this to Kristopher Camblin
February 25, 2026
Unprompted review
Reply from Embrace Financial Services
We're so happy your application process was easy. It's great to hear that Kristopher was helpful and dedicated to finding the best solution for you, even late at night. We appreciate your recommendation!
⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice
⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice – Highly Recommended!
We had an excellent experience working with our mortgage advisor. From the very beginning, they were professional, knowledgeable, and incredibly supportive throughout the entire process.
As first-time buyers, we had a lot of questions and uncertainties, but everything was explained clearly and patiently. Our advisor took the time to understand our circumstances and found us a mortgage deal that suited our needs perfectly. Communication was always prompt, transparent, and reassuring, which made what can often be a stressful process feel straightforward and well managed.
What really stood out was the genuine care and dedication shown at every stage—from the initial consultation right through to completion. Nothing ever felt like too much trouble, and we always felt confident that we were in safe hands.
Thanks to their expertise and guidance, securing our mortgage was smooth and hassle-free. We would not hesitate to recommend their services to anyone looking for trustworthy, professional mortgage advice.
Thank you again
February 25, 2026
Unprompted review
Reply from Embrace Financial Services
We're happy to hear that you had an excellent experience and found our advice outstanding. We appreciate you highlighting our team's knowledge and support during your first home-buying journey. It's great to know we made the process smooth and hassle-free. Thank you for recommending our services!
Great experience with Embrace
Great experience with Embrace. Was easy to get through to Wayne and as
first time buyers Wayne made everything less complicated. Would 100% recommend.
February 25, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you for the great review! We’re really glad Wayne made the process simple and stress‑free for you as first‑time buyers. We truly appreciate the recommendation!
Very good service
Very good service, very good advise. Works with your diary for meetings.
February 24, 2026
Unprompted review
Reply from Embrace Financial Services
We're glad you found our service and advice helpful, and appreciate our flexibility in scheduling meetings to suit your needs.
Was talked threw all the relevant steps…
Was talked threw all the relevant steps well an made it that bit easier getting everything sorted
February 23, 2026
Unprompted review
Reply from Embrace Financial Services
We're happy to hear that the explanation of the steps made the process easier for you. Thank you for your positive feedback!
Phil cave
Phil cave, absolutely awesome. With all the frustration I've caused him through getting my initial mortgage and to just renewing it, he's been amazing. This is the first review I've ever left any company and I couldn't recommend embrace and phil enough. Great company and great customer services
February 24, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for taking the time to leave your first ever review. It means a great deal to us. We are thrilled to hear how well Phil supported you with your initial mortgage and your renewal. He always works hard to make the process as smooth as possible and your kind words will mean a lot to him. We truly appreciate your recommendation and are grateful for your trust.
Stress free experience
Lois has been great organising my mortgage.
She's been professional yet friendly which has made this part of the process completely stress free. Lois has communicated updates with me regularly, ensuring I understood everything and has been there for any questions I needed answered, with prompt responses. I highly recommend Lois 😀
February 24, 2026
Unprompted review
Reply from Embrace Financial Services
We're so happy to hear that your mortgage process was stress-free! It's great to know the updates and clear communication from Lois were helpful, and that all your questions were answered promptly. Thanks for the recommendation!
Met with Andy yesterday and he was so…
Met with Andy yesterday and he was so friendly and welcoming. I was extremely nervous about the appointment as I've never done anything like this before but I felt comfortable straight away and he was brilliant with my disabled little boy who was quite upset at the time. We managed to make good progress despite little one being very noisy. I'm very hopeful that after our meeting things are moving in the right direction. Highly recommend his service, I wish I had seeked his help sooner. Thank you for helping us.
February 19, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for sharing this lovely review. We’re delighted to hear that Andy made you feel comfortable and supported, especially when you were feeling nervous. It’s wonderful to know he helped create a welcoming environment for both you and your little boy.
We’re really pleased to hear you feel things are now moving in the right direction. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Amazing customer service
Hardip was very helpful, friendly and nothing was to much trouble. It is our first time purchasing a property which can be stressful but Hardip made the experience much more bearable.
Highly recommend.
February 19, 2026
Unprompted review
Reply from Embrace Financial Services
We're happy to hear that the support Hardip provided was helpful during your first property purchase. We appreciate your recommendation and thank you for your feedback.
Lois at EFS was superb
Lois at EFS was superb when it came to handling our mortgage. Everything was a smooth as you like and we never felt stuck or afraid to ask questions. She explained everything very thoroughly and advised us with the right steps we should take being first time buyers. Again we would like to thank Lois for her time and effort in guiding us through this whole process.
February 18, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for your wonderful review!
We’re really glad to hear that Lois made your mortgage journey feel smooth and stress free. As first time buyers, it’s completely normal to have questions, so it’s great to know you always felt comfortable asking and that her clear explanations helped you feel confident at every stage.
Your kind words about her guidance, time, and effort mean a great deal.
Thank you again from all of us at Embrace!
Great service really knows her stuff…
Great service really knows her stuff and where to make savings excellent advice
February 2, 2026
Unprompted review
Reply from Embrace Financial Services
We're happy to hear that you found our service helpful and that our advice helped you save money. We appreciate your positive feedback.
Salim is professional, efficient & friendly...Highly recommended!!!
Salim is professional, efficient & friendly whilst giving financial advise for my BTL property portfolio finding the most competitive mortgage deals on the market & giving professional advise to help me expand my future property portfolio...Highly recommended!!!
February 17, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you for taking the time to share such a fantastic review! We’re delighted to hear that Salim provided professional, efficient and friendly support while helping you secure competitive mortgage options for your BTL portfolio.
We’re proud to have advisers who are committed to offering high‑quality guidance and helping clients make confident decisions for both their current and future property investments.
If there’s anything more we can support you with as you continue to grow your portfolio, we’re always here to help. Thank you again for the recommendation!
Smoothest Process Ever
Salim at Embrace was everything anyone could want when buying a property. Salim's communication with us and people involved in our process was 100% spot on everytime,he was on the ball, and so easy to get on with. Our process was quick and smooth, and he relieved our stresses completely so we had the best experience we possibly could. We would highly highly recommend Embrace Financial Services.
October 10, 2025
Unprompted review
Reply from Embrace Financial Services
Thank you for sharing such a wonderful review. We’re really pleased to hear that Salim made your home‑buying journey feel so smooth and well supported. His clear communication and proactive approach mean a lot to our clients, and it’s great to know he helped take the stress out of the process for you.
We truly appreciate your recommendation and are glad you had such a positive experience.
Andy white was a pleasure to work with
Andy white was a pleasure to work with. Out of everyone we dealt with regarding our house move, andy was by far the easiest, friendliest and most professional person we came across. His quick replies and his helpful attitude was amazing. Thanks again andy! We will definitely be recommending you!!
February 16, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Andy made your house move a smoother and more positive experience. He takes great pride in being responsive, friendly, and professional, so your kind words mean a lot.
We truly appreciate your recommendation and are thrilled we could support you during such an important time. If you need anything in the future, we’re always here to help!
Thanks again, and wishing you all the best in your new home!
Andy helped me with my mortgage
Andy helped me with my mortgage. He made the process really simple and straightforward forward. I wouldn’t have thought to get the house revalued without him recommending.
January 5, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you for leaving such a positive review. It’s great to hear that Andy was able to guide you through everything with ease and provide the support you needed throughout the process. Thank you again from all of us at Embrace!
Lois literally did everything for us…
Lois literally did everything for us making the whole process super easy- she is an asset to the company and I would strongly recommend her to anyone needing sound financial advice
February 2, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for your fantastic review. We’re delighted to hear that Lois was able to take care of everything for you and make the whole process feel so easy. Her dedication and expertise truly make her an asset to the team.
We really appreciate your strong recommendation and are so pleased that you felt supported with clear, sound financial advice throughout.
Thank you again from all of us at Embrace!
Angela Baldwin went above and beyond…
Angela Baldwin went above and beyond for our mortgage. You wouldn't believe the chasing and checking and support she put in to help us a) get the best rate and b) successfully negotiate with the lender a complex back and forth. She really cared about looking after us. Cannot recommend Angela enough!
February 13, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear how well Angela supported you throughout your mortgage journey.
Navigating complex negotiations and securing the best possible rate can be challenging, so it’s wonderful to know that Angela’s dedication, persistence, and genuine care made such a difference for you.
Thank you again from all of us at Embrace!
Always amazing
Always amazing, super helpful really clear and so much peace of mind makes the whole process easier highly recommend, Lois is fantastic.
February 11, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for your wonderful review. We’re thrilled to hear that you’ve consistently had such a positive experience. It’s great to know that Lois’s clear guidance and helpful support have brought you peace of mind and made the process easier each time.
Excellent service from Lois Keefe- Embrace Financial
My wife and I were fortunate enough to have Lois Keefe as our mortgage advisor. The guidance, patience and attention to detail we received from Lois made the initial daunting prospect of getting a mortgage a very relatively simple process.
We appreciate Lois for helping us achieve our goal.
I cannot recommend her highly enough!
February 9, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for your wonderful review! We’re really pleased to hear that you and your wife had such a positive experience with Lois. Her guidance, patience and attention to detail are qualities we’re incredibly proud of, and it’s great to know she helped make the mortgage process feel simple and stress‑free. We’re delighted she could support you in achieving your goal, and we truly appreciate your recommendation.
Amazing service
Amazing service, Charlie Ferrier secured a great deal for me, also helped me out with all the insurances I need it.
Real life example, 2 weeks before completion Charlie managed to get me even better mortgage deal, which means she was constantly monitoring my case. Thank you again
February 6, 2026
Unprompted review
Reply from Embrace Financial Services
Thank you so much for your wonderful review!
We’re delighted to hear that Charlie secured a great deal for you and supported you with everything you needed, including your insurances.
It’s fantastic to know that her ongoing monitoring helped you secure an even better mortgage deal so close to completion - she’ll be thrilled to read your feedback.
We really appreciate you choosing Embrace!
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