I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.
Second Floor, The Forum, Barnfield Road, Southernhay, Exeter, EX1 1QR, Devon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wayne has provided continued support throughout our house buying process. He has answered our questions whenever we’ve asked (even on his days off) and has honestly been such a pleasure to work with. As first time buyers we can’t thank him enough

Reply from Embrace Financial Services
Had a great experience with this company. I was dealing with Colin Hopson and found him extremely professional and helpful. He went above and beyond to insure I got the best deal possible. Would definitely recommend.

Reply from Embrace Financial Services
Wayne was an exceptional advisor. He took time to explain Mortgage process to us and always available to answer any question we have. He is a professional that I would recommend to all my family and friends. It was a pleasure working with him.

Reply from Embrace Financial Services
We had an excellent experience working with Hardip while arranging our mortgage. From start to finish, his level of customer service was outstanding. He was professional, knowledgeable, and always took the time to explain each step clearly, making what could have been a stressful process feel smooth and straightforward.
Hardip was incredibly responsive and kept us informed throughout, ensuring everything progressed efficiently and without unnecessary delays.
Thanks to his hard work and expertise, our mortgage was sorted quickly and with minimal hassle. We truly appreciate the effort he put in and wouldn’t hesitate to recommend him to anyone looking for reliable, friendly, and top-quality service.
Thank you again, Hardip!
Arjun & Simran

Reply from Embrace Financial Services
Phil Cave is brilliant to deal with. Professional, efficient and went the extra mile to get me well on the way to purchasing a property.

Reply from Embrace Financial Services
Simon Parker really helped with the mortgage application process.
As a first time buyer with little understanding of the mortgage system he was extremely patient, helpful and got me a good deal.

Reply from Embrace Financial Services
Easy to contact and very willing to help. Friendly staff who are helpful and give honest advice. We’re very happy with the experience we’ve had from them since we’ve started using them in 2021

Reply from Embrace Financial Services
Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.
Mr & Mrs Leonard

Reply from Embrace Financial Services
Great experience assisting me with sorting out my mortgage for my new house and a big thank you to Anne Page for helping me navigate the same and purchase from start to finish. My financial situation was very complex as it was not what you would call a normal sale and purchase. I sold my property privately, and the house I purchased was also a private sale. To add to this I also had to sort out the remaining help to buy interests in my old property. And assisted me in getting everything sorted, and from initial conversation to completion day only took 4 months. Very happy with the service and would highly recommend.

Reply from Embrace Financial Services
Excellent service from my mortgage advisor Anne page . They supported me through every step of the process and made everything clear and stress-free. They were always available to answer my questions and kept me updated throughout. I really appreciate their help and would highly recommend them to anyone looking for a reliable and professional mortgage advisor.

Reply from Embrace Financial Services
I had the pleasure of working with EFS & Lee Dineley as a First Time Buyer navigating my first property purchase. Fanstastic service, would highly recommend the team!

Reply from Embrace Financial Services
Anne page at embrace has been fantastic. I would definitely recommend. She has been so helpful and has been able to accommodate outside of the normal 9-5 hours, making it easy to book in an appointment. She is always there at the end of the phone for any queries. During what can be a stressful time, she really put me at ease and helped me secure the morgage offer that I needed. I will be using embrace again in the future and requesting Anne.

Reply from Embrace Financial Services
We are more than happy to recommend this company who guided us through a difficult time for mortgage rates and kept us up to date with the process throughout.
Shaneel's insight, knowledge and patience meant a great deal to us and took the stress out of a stressful process, thanks again!

Reply from Embrace Financial Services
Anne is incredible.
She is there every step of the way. No question is a silly question.
Anne has given us so much of her time and enjoy and its very much appreciated. Thank you!

Reply from Embrace Financial Services
I can’t recommend Anne Page at Embrace Financial Services highly enough. From start to finish she has been absolutely amazing. She truly goes above and beyond for her clients and is always there to answer any questions, no matter how big or small.
Anne is incredibly informative and explains everything so clearly, which made the whole process so much less stressful. She was always quick to respond, patient, and made sure we fully understood every step along the way.
Her knowledge and professionalism are outstanding, and you can really tell she genuinely cares about getting the best outcome for her clients. If you’re looking for someone reliable, supportive, and truly the best around, Anne at Embrace Financial Services is the person to go to. I’m so grateful for all her help and wouldn’t hesitate to recommend her to anyone looking for a mortgage advisor.

Reply from Embrace Financial Services
Just a quick shoutout to Wayne, we are proceeding smoothly with our new purchase and have had a great experience with EFS and Wayne Danks who is handling our mortgage application. Wayne has kept everything simple and straightforward and provides regular updates, something which is really important for us. I would highly recommend EFS and especially Wayne.

Reply from Embrace Financial Services
I cannot recommend Anne Page at Embrace Financial Services highly enough. From start to finish, she was incredibly proactive and stayed one step ahead of the process at every turn.
What impressed us most was her ability to provide insightful suggestions across many different sectors of the mortgage market. She didn't just give us a standard service; she tailored her advice to our specific needs, ensuring we had the best options available.
Thanks to Anne’s hard work and dedication, we successfully completed our mortgage. If you want someone who is helpful, knowledgeable, and truly cares about getting the deal done, Anne is the person to go to!

Reply from Embrace Financial Services
I had a great experience with EFS and specifically Wayne Danks, who handled my mortgage application. Wayne would send me regular updates and always made himself available for ad-hoc calls, patiently talking me through the process and keeping things as simple and straightforward as possible (without compromising on detail). The application went through quickly, with Wayne successfully finding a really good mortgage deal, one that surpassed my initial expectations. When the house purchase got delayed, Wayne kept on top of things, ensuring I was still getting the best deal possible. I would highly recommend EFS and specifically asking for Wayne to handle your application.

Reply from Embrace Financial Services
Charlie has been brilliant, got a great deal and has been so fast to reply to any questions and has had everything processed the following day, I will highly recommend her .

Reply from Embrace Financial Services
I received absolutely fantastic customer experience from Grant and the team who were always there should I have a question or needed an update.
They made the whole process incredibly easy and were so helpful throughout a long as stressful process, well worth it!

Reply from Embrace Financial Services
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.