Embrace Financial Services Reviews 

2,190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, genuine care, and extensive knowledge, often going above and beyond to assist them through complex situations. People found the service to be exceptional, with advisors explaining everything clearly and effectively, making the entire process feel smooth, easy, and stress-free. Reviewers frequently highlighted the excellent customer service, appreciating prompt responses and clear communication, even outside regular hours. Many also noted being kept well-informed throughout their journey, which significantly contributed to a positive and reassuring overall user experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and supportive... See more

Service

Users describe positive interactions with service, highlighting the exceptional and efficient support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and expertise of... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and clear... See more

User experience

Clients share positive opinions on user experience, consistently reporting great and easy experiences, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris W... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,190)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wayne has provided continued support…

Wayne has provided continued support throughout our house buying process. He has answered our questions whenever we’ve asked (even on his days off) and has honestly been such a pleasure to work with. As first time buyers we can’t thank him enough

March 17, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Wayne, especially as first-time buyers. We appreciate you taking the time to share your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company. I was dealing with Colin Hopson and found him extremely professional and helpful. He went above and beyond to insure I got the best deal possible. Would definitely recommend.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had a great experience with Colin. We appreciate your positive feedback and are so glad that you felt well-supported. Thanks for recommending us!

Rated 5 out of 5 stars

Wayne was an exceptional advisor

Wayne was an exceptional advisor. He took time to explain Mortgage process to us and always available to answer any question we have. He is a professional that I would recommend to all my family and friends. It was a pleasure working with him.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re delighted to hear that Wayne provided such clear and supportive guidance throughout your mortgage journey. We truly appreciate your recommendation and are glad it was a pleasure working with him.

Rated 5 out of 5 stars

Outstanding experience with EFS!

We had an excellent experience working with Hardip while arranging our mortgage. From start to finish, his level of customer service was outstanding. He was professional, knowledgeable, and always took the time to explain each step clearly, making what could have been a stressful process feel smooth and straightforward.

Hardip was incredibly responsive and kept us informed throughout, ensuring everything progressed efficiently and without unnecessary delays.

Thanks to his hard work and expertise, our mortgage was sorted quickly and with minimal hassle. We truly appreciate the effort he put in and wouldn’t hesitate to recommend him to anyone looking for reliable, friendly, and top-quality service.

Thank you again, Hardip!

Arjun & Simran

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that arranging your mortgage was an excellent experience with Hardip. We appreciate your kind words regarding the service you received. It's great to know the process felt smooth and straightforward, and we appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Phil Cave is brilliant to deal with

Phil Cave is brilliant to deal with. Professional, efficient and went the extra mile to get me well on the way to purchasing a property.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re delighted to hear that Phil provided such great support. Wishing you all the best with your property purchase!

Rated 5 out of 5 stars

Excellent Service

Simon Parker really helped with the mortgage application process.
As a first time buyer with little understanding of the mortgage system he was extremely patient, helpful and got me a good deal.

February 23, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear that you had a positive experience with Simon! We appreciate that he was patient and helpful while getting you a good deal as a first-time buyer.

Rated 5 out of 5 stars

Helpful

Easy to contact and very willing to help. Friendly staff who are helpful and give honest advice. We’re very happy with the experience we’ve had from them since we’ve started using them in 2021

March 6, 2026
Unprompted review
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Reply from Embrace Financial Services

We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team has been helpful and supportive since 2021!

Rated 5 out of 5 stars

Anne has Been great help

Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.

Mr & Mrs Leonard

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Anne provided was helpful during the process of getting your house. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great experience assisting me with sorting out my mortgage for my new house and a big thank you to Anne Page for helping me navigate the same and purchase from start to finish. My financial situation was very complex as it was not what you would call a normal sale and purchase. I sold my property privately, and the house I purchased was also a private sale. To add to this I also had to sort out the remaining help to buy interests in my old property. And assisted me in getting everything sorted, and from initial conversation to completion day only took 4 months. Very happy with the service and would highly recommend.

February 5, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that Anne provided a great experience assisting with your mortgage for your new house. We are so glad we could help navigate your complex financial situation and private sales. Thank you for recommending our service!

Rated 5 out of 5 stars

Excellent service from my mortgage…

Excellent service from my mortgage advisor Anne page . They supported me through every step of the process and made everything clear and stress-free. They were always available to answer my questions and kept me updated throughout. I really appreciate their help and would highly recommend them to anyone looking for a reliable and professional mortgage advisor.

February 19, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about the excellent support you received from Anne! It's great to know that the process was clear and stress-free, and that your questions were answered promptly. We appreciate your recommendation!

Rated 5 out of 5 stars

First Time Buyer - Fantastic Service

I had the pleasure of working with EFS & Lee Dineley as a First Time Buyer navigating my first property purchase. Fanstastic service, would highly recommend the team!

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first property purchase experience with Lee was fantastic. We appreciate your recommendation and are grateful for your feedback!

Rated 5 out of 5 stars

I will be using this service again!

Anne page at embrace has been fantastic. I would definitely recommend. She has been so helpful and has been able to accommodate outside of the normal 9-5 hours, making it easy to book in an appointment. She is always there at the end of the phone for any queries. During what can be a stressful time, she really put me at ease and helped me secure the morgage offer that I needed. I will be using embrace again in the future and requesting Anne.

March 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear how well Anne supported you throughout the process. She always goes above and beyond for her clients, and it’s great to know her flexibility and reassurance made a real difference during a stressful time. We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

We are more than happy to recommend…

We are more than happy to recommend this company who guided us through a difficult time for mortgage rates and kept us up to date with the process throughout.

Shaneel's insight, knowledge and patience meant a great deal to us and took the stress out of a stressful process, thanks again!

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re thrilled to hear Shaneel was able to support you through a challenging time and make the process feel smoother. We truly appreciate your recommendation and are always here if you need anything in the future.

Rated 5 out of 5 stars

Anne Page is incredible!

Anne is incredible.
She is there every step of the way. No question is a silly question.

Anne has given us so much of her time and enjoy and its very much appreciated. Thank you!

March 12, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We’re so glad to hear how supported you felt throughout your journey with Anne, she always strives to give her clients time, reassurance, and clear guidance.

Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

I can’t recommend Anne Page at Embrace…

I can’t recommend Anne Page at Embrace Financial Services highly enough. From start to finish she has been absolutely amazing. She truly goes above and beyond for her clients and is always there to answer any questions, no matter how big or small.

Anne is incredibly informative and explains everything so clearly, which made the whole process so much less stressful. She was always quick to respond, patient, and made sure we fully understood every step along the way.

Her knowledge and professionalism are outstanding, and you can really tell she genuinely cares about getting the best outcome for her clients. If you’re looking for someone reliable, supportive, and truly the best around, Anne at Embrace Financial Services is the person to go to. I’m so grateful for all her help and wouldn’t hesitate to recommend her to anyone looking for a mortgage advisor.

July 24, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience with Anne has been.

Anne takes great pride in providing clear guidance, consistent communication, and truly personalised support, so it’s fantastic to hear that her dedication made the process smoother and less stressful for you. Knowing that you felt informed, supported, and fully confident at every step means a great deal.

Your kind words about her professionalism, knowledge, and commitment to going above and beyond are hugely appreciated. We’re grateful you chose us, and even more grateful for your recommendation.

Rated 5 out of 5 stars

Positive feedback

Just a quick shoutout to Wayne, we are proceeding smoothly with our new purchase and have had a great experience with EFS and Wayne Danks who is handling our mortgage application. Wayne has kept everything simple and straightforward and provides regular updates, something which is really important for us. I would highly recommend EFS and especially Wayne.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Anne went above and beyond for our mortgage!

I cannot recommend Anne Page at Embrace Financial Services highly enough. From start to finish, she was incredibly proactive and stayed one step ahead of the process at every turn.

What impressed us most was her ability to provide insightful suggestions across many different sectors of the mortgage market. She didn't just give us a standard service; she tailored her advice to our specific needs, ensuring we had the best options available.

Thanks to Anne’s hard work and dedication, we successfully completed our mortgage. If you want someone who is helpful, knowledgeable, and truly cares about getting the deal done, Anne is the person to go to!

March 9, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s wonderful to hear how well Anne supported you throughout your mortgage journey. Her focus on thoughtful advice and keeping clients confidently on track is something she cares deeply about, so your comments mean a lot. We’re delighted everything came together smoothly for you and truly appreciate your recommendation.

Rated 5 out of 5 stars

Highly recommend!

I had a great experience with EFS and specifically Wayne Danks, who handled my mortgage application. Wayne would send me regular updates and always made himself available for ad-hoc calls, patiently talking me through the process and keeping things as simple and straightforward as possible (without compromising on detail). The application went through quickly, with Wayne successfully finding a really good mortgage deal, one that surpassed my initial expectations. When the house purchase got delayed, Wayne kept on top of things, ensuring I was still getting the best deal possible. I would highly recommend EFS and specifically asking for Wayne to handle your application.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Charlie has been brilliant

Charlie has been brilliant, got a great deal and has been so fast to reply to any questions and has had everything processed the following day, I will highly recommend her .

March 9, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re so pleased to hear Charlie was able to secure a great deal for you and keep everything moving quickly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic Experience for First Time Buyer

I received absolutely fantastic customer experience from Grant and the team who were always there should I have a question or needed an update.

They made the whole process incredibly easy and were so helpful throughout a long as stressful process, well worth it!

October 1, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the fantastic review! We're delighted to hear Grant and the team made your first‑time buyer experience smooth and supportive. It’s great to know they were always on hand to answer questions and keep you updated throughout what can be a long and stressful process. We truly appreciate your kind words.

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