emctiles Reviews 

559
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I needed around 13sqm of porcelain tiles for our new kitchen back in February. Daniel went above and beyond to sort me out a good price and get the pallet to me on time. I was so impressed I mentioned... See more

Rated 5 out of 5 stars

EMC tiles were a breath of fresh air compared to others. Great choice, excellent service and guidance (Jack and team), very professional and best of all = great value. There instilled a sense of confi... See more

Rated 1 out of 5 stars

Brought Rubi electric tile cutter as picture on website indicates comes with carrying case. Description is misleading as it dosent state context such as comes with blade etc. after receiving wrong i... See more

Company replied

Rated 5 out of 5 stars

Came into your showroom after speaking to Nathan on the phone and reserving floor tiles for our new home. Found Nathan very helpful, knowledgeable and well mannered and on the ball with other custome... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

emctiles specialists in ceramic wall and floor tiles. Showrooms in Nottingham, Leicester and Loughborough. Providing tiles to be inspired by in the East Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

559 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(559)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

My online order was acknowledged…

EDIT: Thanks EMC Tiles for your response to my review. Unfortunately, we are having to store the tiles outside under a tarp until we are able to use them, and it isn't really viable to open and check all the boxes at the moment. If the builder finds there are a lot broken when he does the work (not too long we hope!) we will be in touch about replacements - thanks for the offer. The tiles look great - just what we had in mind.

My online order was acknowledged promptly and despatch was on the day promised, for delivery by a third-party courier. We haven't used the tiles yet so can't really comment on their quality. We can see there are some broken tiles in the boxes but won't know how many until they are used.

August 18, 2021
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Reply from emctiles

Thank you Jane for your review and comments. We would advise you to open the tile boxes and check your tiles breakages. Please give us a call to discuss replacement tiles. We would love to see your finished project.

Rated 5 out of 5 stars

Recently set an account up with you and…

Recently set an account up with Emc and placed an order. The guys behind the desk were fantastic in helping me with completing the set up and processing my order.

August 18, 2021
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Reply from emctiles

Thank you Matthew for your 5-star review and comments. We hope to help you again soon.

Rated 5 out of 5 stars

Excellent service and value

First class process from ordering to prompt shipping and delivery of top quality listello profiles , at very competitive prices.

August 17, 2021
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Reply from emctiles

Thank you Frank for your 5-star review and wonderful comment. We hope to help you again soon.

Rated 5 out of 5 stars

Recommend

Easy to order online and ready to collect the next working day. I will definately use EMC in the future.

August 10, 2021
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Reply from emctiles

Thank you Carl for your 5-star review and comment. We hope to help you again soon.

Rated 5 out of 5 stars

Top class customer service

I can’t recommend Jason at EMC tiles enough - friendly, knowledgeable, professional - nothing was too much trouble .
This is the place to go for tiles - fantastic range - beautifully set out and very well priced

August 5, 2021
Unprompted review
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Reply from emctiles

Thank you for your 5-star review and comments. I'll make sure Jason gets your personal message too! We hope to see you again soon.

Rated 5 out of 5 stars

Good product.

Good product. Slow delivery but in these times understandable. Would definitely use them again .

August 2, 2021
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Reply from emctiles

Thank you Anne for your 5-star review and comment. Thank you also for being understanding with delivery. It's a great concern for all companies at the moment and one which is putting so much pressure on the courier service today. Great to hear that you'll be back. We would love to see your finished project. You can send photos via our website.

Rated 5 out of 5 stars

Excellent company to deal with

Purchased some beautiful Italian porcelain wall and floor tiles from EMC and it was a smooth positive experience throughout. Excellent communication on the part of Daniel A - by phone and email. The order arrived on time and when there was a small hiccup, Daniel acted swiftly and efficiently to remedy it.
The price was competitive, the quality was excellent and the service worthy of recommendation.
Thank you EMC!

July 15, 2021
Unprompted review
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Reply from emctiles

Thank you for your 5-star review and wonderful comments. We're pleased you recieved the full EMC Tiles treatment. We hope to see you again soon.

Rated 5 out of 5 stars

Great Experience

Pleasure to deal with. Very helpful and professional. They sourced us tiles from Italy, arranged delivery and sorted a few minor issues promptly. Everything was done via email/phone and very impressed with the speed and service we received. Would not hesitate to order from you again.

July 15, 2021
Unprompted review
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Reply from emctiles

Thank you for your 5-star review and great comment.

Rated 5 out of 5 stars

Great service

Great service, beautiful tiles! Would recommend

July 12, 2021
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Reply from emctiles

Thank you for your 5-star review and comment. We hope to see you again soon.

Rated 1 out of 5 stars

Diabolical!!!!

Diabolical!!!!! I placed an order via click and collect. Paid for it. Went to collect it.
Kept me waiting then said “”oh about an hour ago we heard this product isn’t in stock”” offered me others. Everything was out of stock. Felt very uncomfortable with the man that handled my order and wanted to credit me not return my money. I would not use them again whereas I used to use them a lot.

July 10, 2021
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Reply from emctiles

Hello Katie. Sorry to hear of your disappointment but, your chosen tile is a very desirable one and throughout the tile market demand is very high with all retailers. We heard that our branch manager did their very best to help you on this occasion.

Rated 1 out of 5 stars

unimpressed

I purchased a huge order of tiles on the website, said they were in stock, a few days later i got an email saying the majority of what i had ordered weren't infact in stock at all but i'd have to wait 4-5 weeks. You were quick to take my money though! Your system needs addressing. Also the person who dealt with me instore was extremely abrupt, bordering on plain rude. Won't be using you again.

July 2, 2021
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Reply from emctiles

Hello Michelle. We're sorry to hear of your experience and after looking into your order and getting more information, we would like to apologise again. At the time of ordering, we were halfway through a stocktake and the items you purchased are a very popular. Our system was showing stock that was in stocktake limbo and which had already been sold. We wish you the best for your new project and would like to see you again.

Rated 5 out of 5 stars

Having been let down on delivery from…

Having been let down on delivery from Topps Tiles these guys came to my rescue - only wished I'd used emctiles in the 1st place. Jason went above & beyond to help me select a replacement tile, which is better quality, cheaper and shall be delivered this week! Excellent service cannot recommend emctiles enough.

June 29, 2021
Unprompted review
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Reply from emctiles

Thank you, Rebecca, for your 5-star review and excellent comment. We do pride ourselves on quality products at a very competitive price; not to mention great service. We hope to help you again soon.

Rated 5 out of 5 stars

Brilliant

Brilliant, friendly service. Sent measurements and they worked out amount for me.
Didn't mind hanging on to tiles until I needed them.
Not the first time I have used them and it won't be the last.

June 28, 2021
Unprompted review
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Reply from emctiles

Thank you, Akela, for your 5-star review and brilliant comment. We hope to see you again soon.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great company

June 27, 2021
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Reply from emctiles

Thank you Robyn for your 5-star review and great comment. We hope to see you again soon.

Rated 1 out of 5 stars

The WORST experience!

My review got taken down due to them querying the order but it was in my partners name Luke.

My review is genuine and honest, we have spent ALOT of money on our tiles and did not think 8 months later we would be left with tiles like this. SCRATCHED!!

I contacted them not long after we noticed to explain they were scratched and heavily in places such as where the chairs are. Now I explained the chairs have protective bases on, I even had a spare tile to show them that I used the chair on but they weren’t interested.

8 months on the scratched everywhere are awful, expensive tiles like this should not scratch at all! We have a 12 year old dog that plods along that would cause damage to these tiles.

Please beware if you’re spending a lot of money on tiles best to avoid East Midlands tiles.

June 25, 2021
Unprompted review

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