Emergencycleanuk Reviews 57

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, especially during stressful situations. The customer service is frequently highlighted as first-class, with many appreciating the quick response times and clear communication, making the entire process smooth and efficient. People also noted the excellent service provided, with teams often going above and beyond to deliver thorough and high-quality cleaning and clearance jobs, often at short notice. However, some customers also mentioned isolated issues where the cleaning team was not fully informed about specific client needs, leading to initial misunderstandings.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to... See more

Customer communications

People report positive experiences with contact. Many customers highlight the quick and efficient responses... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

We needed an urgent deep clean to avoid eviction. The whole three bed flat was sorted and cleaned including one bedroom which was almost packed to the ceiling with rubbish. The guys doing the rubbish... See more

Rated 5 out of 5 stars

From initial contact to final payment the process was very professional and efficient. Corey was very responsive and answered all my questions. Very communicative and quick to respond to texts/email... See more

Rated 5 out of 5 stars

I used this company to clear a relative's flat. He is a hoarder and was living in extremely chaotic and unhygienic conditions which was causing him (and me) a lot of stress. Thankfully Emergency Clea... See more

Rated 5 out of 5 stars

The whole process of dealing with this company was excellent. Jemma called to discuss my needs which was so helpful. We had a stressful situation to sort for an elderly relative so I appreciated her a... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, replied and carried out the clean within less than 24 hours and very helpful with communication too... Helped at a stressful time which was much appreciated

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Emergency clean UK did a large waste…

Emergency clean UK did a large waste disposal and deep clean of a living room/kitchen. Guys were super friendly, completely put me at ease and did an incredible job. What once was a room I dreaded seeing is now clear and sparkling clean. Cannot recommend them enough.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Extremely pleased with the service provided and would not hesitate to use this company again if the need arose.
Very pleasant and helpful staff.
Highly recommended.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

End of Tenancy Clean

Emergency Clean UK did a clearance and a clean of a studio flat in Brighton for my clients. The last tenant had left the flat in an awful, uninhabitable state and they did a great job! Great communication and good price point too.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Clean after rodent

Quick and helpful response to my initial enquiry. On the day team were punctual and did an amazing job of cleaning my garage. A professional compant who i thoroughly recommend

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

All round impressive service!

I am really impressed with the whole service! From my initial enquiry and many messages back and forth, the team were quick to respond. I ended up speaking to them about the whole garage deep clean/vermin cleanup to understand the process and what they would do, and they were lovely. Then the team came to clean up, and WOW! What an amazing deep clean - I have the cleanest garage ever! They did everything for me and were very polite, friendly, respectful and cleaned up perfectly after.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Soot damage to kitchen

I needed my kitchen cleaned due to some soot damage and I couldn't complete it myself as I fell off my step ladder. The two people that came appreciated that I had emptied all my cupboards and they explained what they would be doing and the end result was much better than I could have achieved by myself. I'm extremely grateful for the excellent service that I have received from start to finish.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Arranged a clean for a relatives house

Arranged a clean for a relatives house, found the service excellent and reassuring in a sensitive/ difficult situation. They were professional, communicated well and gave me advice on what service I needed which was really helpful as I don't live near the house in question so had to manage everything from a distance. They made the process very straightforward and took the hassle out of the process.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

The Dream team

The Dream team as they called themselves couldn’t have worked any harder. 7 of them virtually worked 7 hours non stop clearing, cleaning and tidying my family members flat. They were kind and thoughtful and put me at ease. To me it was an overwhelming job but they reassured me as did their boss Corey that they see it all the time. I can’t compliment them enough and it has given me peace of mind knowing that it’s been done. I would thoroughly recommend them to anyone in the same position as I was.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficent and professional

Fast, efficient and professional. The result was better than I had anticipated, it was an external area and quite difficult to navigate, they did a great job. Very pleased.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

A team of angels

From beginning to end, Emergency Clean made a very difficult experience as smooth as could possibly be. I had to arrange for the emptying of an entire house after the death of a loved one. Since I am based in the United States, I also had to do this during odd hours. However, the headquarters team quickly responded to my inquiries to provided quote and billing options within 24 hours of my request. A team of four incredible cleaners showed up early Saturday morning and somehow managed to empty and clean an entire two-story house in 8 hours. A team of another three made multiple trips to the landfill with all of the rubbish, and the head of the team went above and beyond to help me with a problem in the garage. I am so grateful for the quality work, patience and fast responses from everyone on a day when I was not at my emotional best. Thank you again.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Clear and clean apartment - big job, great service

Required an apartment to be sorted and rubbish removed followed by a deep clean.

It looked like a very big job I’d never have achieved myself however in just 1 day and with a team of 3 people from Emergency Clean they cleared and cleaned it all, was very friendly and made me feel very comfortable!

This happened just a week after first enquiring, a very speedy and friendly service!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

So helpful in our time of crisis

So helpful in our time of crisis. Great initial, calm advice and fast mobilisation. The site supervisor was so helpful and made sure he co-ordinated the clean to suit our overall plan. Would strongly recommend their services. From The Atrium Team

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Mark did a wonderful job

Mark did a wonderful job. He was with me within the hour of my call to Emergency Clean, and on a Sunday, too.

He was professional, personable, and knowledgeable about his craft, and he did a great job of deep cleaning and disinfecting the kitchen. Mark is a credit to his company.

I would not hesitate to use Emergency Clean again.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and Reliable Service

I recently needed urgent support for an elderly tenant. This emergency cleaning company responded immediately and handled the situation with outstanding professionalism.
The quality of the work was exceptional. They removed all contaminated materials, thoroughly disinfected the affected areas, and restored the property to a safe and habitable condition. Their quick action ensured the tenant could remain safely in her home. I highly recommend this company for any emergency cleaning needs, Their efficiency, sensitivity, and high standards make them an invaluable service.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The whole process of dealing with this company was excellent. Jemma called to discuss my needs which was so helpful. We had a stressful situation to sort for an elderly relative so I appreciated her advice and her patience dealing with my questions. The team that turned up to clean worked so hard and did an amazing job. I appreciated them asking me if I wanted to view their work before doing the ozone treatment. Great customer experience all round.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great experience using this company. Contacted them on Friday with an urgent job for a Guano clean and they were extremely responsive and arranged attendance for the Sunday & Monday. The operatives were extremely helpful and professional and did an amazing clean.

Highly recommended.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommend

Excellent service. We needed an urgent deep clean for a 3 bedroom house in a very poor, dirty state. Matt and Cory were responsive and professional, answering all our queries, providing a quote, and booking the service in quickly. The cleaning team were friendly, flexible, and completed a thorough deep clean in one day, the house was transformed. We would use again and highly recommend.

February 16, 2026
Unprompted review

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