Employers Direct Reviews 

193
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I'm sole trader with 3 staff , had to make one redundant after 5 years and issue with overpayment of wages . Returned my initial enquiry within 5 minutes ; gave concise advise & follow up call in aft... See more

Company replied

Rated 5 out of 5 stars

This was the first time i had called Employers Direct. I was greeted professionally by the receptionist who took a few details, then immediately put me through to an adviser. We had a good chat about... See more

Company replied

Rated 5 out of 5 stars

Hi, I found employers direct to be very knowledgeable and helpful. The fact that this is a free service for employers is fantastic. Its accessibility can only help business comply to ACAS guid... See more

Rated 5 out of 5 stars

I thought what I was going to ask was a stupid question, but was told there are no stupid questions. The advice given was clear and precise with easy to follow directions. I received a follow up phone... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Employers Direct was established in 2006 with the aim of providing Business Owners and Directors with simple advice on some of the challenges when employing staff, from the most basic to the much more complicated. Since then we have received over 100,000 requests for advice and have helped many businesses avoid costly Employment Tribunals. Located in the heart of Manchester, Employers Direct are a team dedicated to your Employment Law or HR requirements. Available 24/7, our free advice service is second to none. Whether you simply require some assistance with a dispute or full representation in a tribunal, we are here to cater for your needs. With huge resources and specialist skills our Advice Team are on-hand to help you with any staff, HR or employee issue. We have access to all the latest Government legislation and can offer instant, accurate and often crucial advice that will help you to deal effectively with any type of dispute or staff related situation. These are just a few of the issues we are here to help you with: Contracts of Employment and what they should contain. Holiday entitlements for full and part time staff. How to manage short and long term sickness. Dismissing an employee fairly for conduct, capability or redundancy. How to avoid an Employment Tribunal.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(193)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wealth of information

This is my go to website when i'm stuck. Every time I have rung up with a query or issue, I have received the best and most informative advice.
Employers Direct are amazing and so very prompt in returning calls too!

January 12, 2017
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Amina,

We're happy to see that you use our service so often. We love having people who continually find use in our advice. We look forward to speaking with you next time.

Best regards,

The Employers Direct Team

Rated 4 out of 5 stars

Good service

Good service but had to wait a long time for a call back, however they did call again the next day to check I was all set.

January 12, 2017
Unprompted review
Rated 5 out of 5 stars

Adam at Employers direct was knowledgeable and informative.

I had queries regarding employment law which I was unable to find the answers to and when I called Employers Direct the staff were really helpful.
I wasn't made to feel stupid asking any of my questions and I received excellent informative advice on how to manage what I thought were complex issues.

December 1, 2016
Unprompted review
Rated 4 out of 5 stars

Happy with service

Original contact very good, very happy with advice an knowledge of advisor. We're recommended to have someone visit to discuss the problems but very disappointed with the whole experience which followed from that visit

December 1, 2016
Unprompted review
Rated 5 out of 5 stars

Sick pay entitlement.

Clear, concise analysis of problem and advice as to how to move forward.

December 1, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Cissie,

Thanks for the review. We're glad you received the concise advice that helped you move forward.

Best regards,

The Employers Direct Team

Rated 5 out of 5 stars

First class service

We needed some expert advice on a redundancy issue at our cricket club.
The advice and support I received from this organisation was first class and vital to us because we had to get things right immediately.
The advisors were knowledgable and friendly and I would highly recommend them.

November 17, 2016
Unprompted review
Rated 5 out of 5 stars

Thank you

I was desperate for the correct advice after taking over a small business recently and was very pleased with the advice I received. Thank you.

November 17, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Madeleine,

Thank you for your review. We're glad that the advice helped you with your issue. Don't hesitate to call again if you ever need our service. Thanks.

Best regards,

The Employers Direct Team

Rated 3 out of 5 stars

advice given but theres another agenda..

How poor that the advice being given free has to be followed up by the need to have to pay to be part of an organization that can help you "just in case you need our help".... Todays world!!. Not impressed.

November 17, 2016
Unprompted review
Rated 3 out of 5 stars

Ridiculous amount of follow up

The free advice given was concise and accurate. I though I had rung ACAS then realised I had rung a private company. For the next 2 weeks I was rung repeatedly (sometimes within a couple of hours of the previous call) to try and interest me in other services.

As the original matter was confidential I had made the phone call from home. They now had my personal ex-directory number despite me telling them that was not the number to contact me on. I had to threaten to take action over their harassment before they stopped calling.

I shall make sure I read the Google results carefully in the future to avaoid being caught like that again.

November 17, 2016
Unprompted review
Rated 1 out of 5 stars

My questions

My questions were not answered at all. I was promised to get a call back to get some answers to my query but till today I have not been given the answers to my query.

Horrible service and they have the audacity to ask for a good review.

November 17, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent,Helpful and easy to access.

Hi,
I found employers direct to be very knowledgeable and helpful. The fact that this is a free service for employers is fantastic. Its accessibility can only help business comply to ACAS guidelines and avoid employee disputes and costly Tribunal's. This is even more relevant for those businesses that are smaller and may struggle to keep up with the minefield of UK employment law. Employers Direct can even support a business in a Tribunal in a worse case scenario. I am personally convinced, if you make a call at the right time to Employers Direct, that will not be necessary.

Thank you for your kind, free assistance.
Sincerely
Martin Savage

November 17, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look