Energenie Reviews 

I've paired the plug with the app but cant turn the plug off or on. the app is showing off and on when actioned but no power is being turned on or off. The plug can be turned off and on by pressing the light on the side of the plug but the app wont connect to the relay switch.... there is a telephone number for orders but they only provide email support there after ... quick to take your money slow to help with their defective products .... priorities are wrong here... wont buy again

Had Mihome products now for a couple of years. The whole system is so unstable. You have to reset plugs because they turn on at random time , and out of 4 smart plugs only one really turns on & off with any reliability. This is down to the system using proprietary radio rather than zigbee. It seems there is no mesh created and each device is directly addressable. Support try to help but overall the products are not a patch on Hue , which is probably why they are so cheap.

I have had this product for a while now. Purchased and used various functions.

However in the last few month, following some legal update it has been a nightmare.

The security functions no longer operate. E.g. contact sensors, pir sensors. The push notifications of activations no longer happen. No point having them!

DO NOT PURCHASE ANYTHING RELATING TO SECURITY. THEY DONT WORK!

I have found everything to be excellent.

The support I received when I was getting confused with setup was outstanding. Very patient and very quick to repond. I only have the remote plugs and gateway at the moment but I am now looking into getting some sensors.

No longer supported, unreliable products, too many bugs.

Been using the Mihome kit for four years now, and I'm getting on with pretty well with it. I mainly have the single socket adaptors and the four gang sockets.
The remote switching has always worked for me very well and I'd go so far as to say this aspect is rock solid.
The timers, less so, I sometimes find things on or off not when they should be.
In the last year or so I have stayed away from the website and controlled everything using the app. I wonder whether the app and the website do not play so well together.
I have had one socket on a four gang and one main adaptor fail.
If you loose internet I've found it best to just leave it alone and even if things are not quite working just leave the settings and it will come back in a day or two.
The remote switching is very fast now, I know that some people have complained about the responsiveness of this but for me it could not be faster.
I had a socket randomly switching on the other week but found for some reason an eroneous trigger had been setup, as soon as I cleared this its been fine.

Around 2018-2019 I contacted support for several things and they were great. Not had to contact them, recently.

I've never bought from them direct, I've used amazon coupled with a price tracker like camel you can get the kit pretty cheap.

Just bought the door sensor last week and it works fine, (Jan 2022).

In summary I'm quite pleased with it all, but there has been a fair learning curve over the last few years as I've massaged it into a decent system, not that you should have to do that...

************ Update 12/5/22*******
Not sure why Jaroslavas is saying they are no longer supported. They have just updated the gateway firmware and the App. This had some bugs that were fixed a week later having spoke to someone on the phone. All is well in my Mihome world...

Purchased an extension lead named- your switch is my command this item has six plug sockets named normal master and four slave sockets normal socket works as you might expect master socket sends power to the computer but apparently my desktop does not draw enough amps to allow the other four sockets to work I have tried it with a TV also to no avail very disappointing product and even more disappointing customer service who offered no support whatsoever energenie a trading name off sandal plc Previous company name synton plc between 03 Jun 1996 - 24 Oct 1996 very unhelpful product

I have 8 MiHome sockets along with the gateway as I'm away from home a lot. 1 socket wouldn't switch off and I had to ask my neighbour to come in and unplug it altogether. Another 2 sockets switch on randomly - each of the three timing schedules are unset. Strangest of all, the times they switch themselves on bear no relation to the times on the schedule (yes, the ones that are set to 'inactive' anyway. 2 others won't respond to direct switch on or off via wifi. All too unstable. The marketing words don't match the performance so can't risk it any longer and am now looking for an alternative.

Ordered 4 remote controlled mains plugs. Two worked on arrival two were dead.

Spend your money elsewhere. Poor quality products made of cheap materials. Non-existent customer service. The products don’t link up with each other and you end up in an infinite loop trying to resolve the problem.

I have had 3 adapters and hub since 2017 which were proving to be quite good sometimes intermittent but most times worked well a year later l added another 3 adapters which worked much more efficiently, but now over the past few months the original three adapters have been dropping out to the point that the setup lights just continually flash's and will not re-pair with the hub, l contacted energenie service centre who were very helpful and tried everything they could to get me up and running again but to no avail!! It would seem that all three have developed a fault coincidentally, the newer units are still functioning but for how long?!!.
I have had these units for 3 years and they have failed which is not good l will replace them in time but probably not with energenie products.

Getting concerned, about 2/3 years ago I kitted out most of my house with light switches, sockets, plugs and multi plugs. Worked pretty much as you would expect apart from the odd re-pairing being required. I do not use the remotes and use the web/app to do most things, in the last 6 months 4 adapters, 1 adapter plus and 2 light switches have bailed. No amount of resets work , it just endlessly cycles. Considering some of the locations are not easily accessible for replacement I am beginning to dread this is the start of the end for my Mihome setup. I am currently running 4 light switches, 2 double gang sockets, 3 multiplug ext, 12 adapters, 1 adapter plus and two relays. It is a working advert for the Mihome product but the rate components are failing have me concerned I will need to replace all of it soon.

It was a replacement for a switch plug that had ceasedc tò function.

This product is for most of the time great ,my wife is dissabled so switching power on and off remotely is very very helpful. However regularly in turn all the plugs decied they will not switch off with the remote control they just stay on.
No amount of reprograming watching flashing lights etc will get the thing to work,on or off button used it still stays on defeating its whole purpose,nowhere in any instructions or internet help gives me the answer.
Because I need them for my wife I have bought 3 x sets and eventualy they all do the same thing ,someone please please tell me why and can it ever be fixed ???

Have purchased 8 products in the Energenie range in the last 12 months, dimmer switches, sockets, all designed to operate with Alexa. So far over 50% have failed and had to be replaced. Yes they will replace them no quibbles, but what happens after the 12 month guarantee is up?!!

SCAMMERS!!!! WARNING NEVER BUY FROM energenie ABSOLUTELY terrible RUDE disrespectful & UNPROFESSIONAL customer service the owner / manger refused to give me back a refund and chose to be very very difficult, and kept making stupid sarcastic excuses why I hadn’t received my parcel week after week. Plus never gave me any tracking number at all, stating we post 2nd class. I made countless of calls trying to get back my money but the just kept being very sarcastic and provoking and rude and said until we get back the product your not getting a refund. In the end thank God I paid via PayPal and I was able to contact them explaining the situation then had to wait for PayPal to just take the money from their account and give me a refund weeks later
DO NOT BUY FROM THEM IF YOU DON’T WANT TO LOSE YOUR MONEY, THEY ARE SCAME ARTIST go on Amazon or another retailer and buy from there

Brilliant products

Unreliable, devices keep losing the network, especially in the evenings although there is no change in the environment?

We have many Energenie products and remotes in full use and very happy with them.

When I ordered an additional remote control, it was delivered very quickly but it was not packaged and had black marks on it, and no battery, no instructions etc.

Overall, not a happy repeat order customer.

I will be contacting Energenie for a replacement unit.

SC, Buckinghamshire