Energie Fitness - Ashford Reviews 

Excellent customer service.

After being employed here and dismissed shortly after due to me being unwell and needing a couple days off. They told HMRC they had paid my wages and notice pay — yet I never received any money at all.

Despite repeatedly contacting them and giving every opportunity to resolve this, they have not responded to discuss this matter and not made payment.

I have since been told this same situation has happened to other people who have worked here. Be very careful.

do not bother - awful customer service

Honestly, the people running this whole thing must've been dropped on their heads at birth. They're still emailing me over a month later about a membership that I told them to cancel after spending an hour at the gym realising it's overpriced for equipment that's broken, limited equipment, no ventilation and a small gym. They're still trying to charge me, they're telling me my membership runs the risk of being paused as if I didn't tell them to stop emailing me 10 emails ago and that they should remove me from their system. Are these guys mentally alright? Avoid this gym like the plague if you know what's good for you. I'm surprised it's still running. These guys are scammers, there's a reason the rating is low.

Energie Fitness should be ashamed to charge people such a high membership fee for old outdated equipment, dirty gym and no value for money.
On top of it when trying to cancel you will get emails months after claiming you haven’t paid your membership fees!
As you can see by many other reviews this company is a bunch of SCAMMERS!!!!!
AVOID this company like the plague!

Good gym -i would have given 5 starts, except too many people scrolling on their phones whilst sitting on equipment for 20+ minutes - phones should be banned from inside the gym it's antisocial and some people can also secretly film the women which is unacceptable - I did 12 sets of 10 reps the other day while some Tw#t was sitting on the latpuldown scrolling on his phones for 30mins +
This is a frequent occurrence with I would say 80% of the gym users on their phones scrolling and texting.

BAN THE PHONES - NO ONE NEEDS A PHONE IN YHE GYM.

For ~£40 , you can save your money going elsewhere.

I’ve been a member since the gym first opened, and it’s really disappointing to see how far it has declined.

The overall standard of the gym is poor. Cleanliness has dropped badly across the board. Equipment is always dirty, there are never any paper towels or wipes to clean machines, and the whole place often feels poorly maintained with toilets being absolutely filthy too.

Maintenance is also a major problem. Machines when broken are out of order for long periods (4 months). On top of that, there are serious health and safety concerns with some of the equipment.

Also worth mentioning.. in summer, the air conditioning is non existent. The gym feels like a sauna and a lot of us members complained about it, but nothing.

What makes it worse is that they upped the prices recently promising new equipment and cleanliness, but the standards have clearly gone the other way.

Used to be an okay gym but now? Nahh.. I wouldn't recommend!

The staff, Sarah and Viviana are simply amazing! The place is perfectly clean, the equipments are all modern and in a great shape. The music playlist is really nice and I'm not facing busy shifts, so I can't complain about anything.

Its ok, its local so convienient. The team seem nice although lack presence. One lady is lovely but not sure who else works there. The equiptment is always dirty and takes along time to be fixed. Class offering isnt as good as used to be and the atmosphere isnt engaging. No real community feel like was right at beginning. I do appreciate that it is generally fairly quiet though. Im happy to be left alone but im sure there are others who would appreciate more engagement. Would also be good if could work to reopen gym from 6am as was previously. I know pressure caused by local residents prompted the change but what do you expect when you move in above a gym.

The staff are friendly and helpful, plenty of classes available. Conveniently located.

The two girls running it are out of this world happy, positive and knowledgeable. So happy to see that SPIN classes are added soon- sssssooo much fun! The gym is never overly busy which makes it easy to navigate around the machinery. Had PT sessions with Sarah and she’s so pro and friendly

Went for a free trial. Where do I start mixed changing rooms direct cold showers.
People trying to sell personal training to you before you've even finished
Staff on phones or chatting outside.
Equipment dirty or broken

I'm glad I was able to see this overpriced dump for myself before I thought of joining.
I'm also glad I read reviews I'm not having that stress in my life I will definitely not be joining this gym

Energie Fitness Ashford membership was cancelled in October 2024, and they sent an email confirmation that the membership was cancelled and no future payments would be taken. A year later, in October 2025, a debt collection agency contacted claiming money was owed. Emails with proof of cancellation were sent to both Energie Fitness and the debt collection agency, but no responses were received. Very poor communication and stressful experience.

Would give them - stars if available.
I closed my account and received confirmation email from Clint Power Fitness Manager in April 2024.
In October 2025 I get an email from their debt collection team stating that I owe them money. The running of the gym is absolutely disgraceful they have no idea about customer service and how to treat people. This is not an isolated incident it’s happened to several others.

Another former member now being threatened with court action for a membership cancelled over 2 years ago. No contact from the gym, disreputable debt collection agency being used. Very poor

Avoid!!! Membership cancelled with no outstanding payments 2 years ago. Now shady debt collector is sending threatening emails. That happened with every former member. They are involved in criminal activities….no statement or information from the gym on what is going on.

Trying to threaten court action for unpaid membership for a 3 month payment no further contract so nothing to pay. Using a dodgy company that’s not even regulated so operating illegally. Do not go to this gym

Will keep reviwing daily until they can provide a resolution.

Cancelled membership in 2022 now being chased by debt collectors for £144.
Either this is a scam or energie have messed up somewhere either way I’ll see you in court.
Energie also ignoring emails regarding issue

Terrible gym — avoid!

I paid and closed my 2022 membership, yet nearly 2 years later I suddenly get a debt collector demand for £109.99 with threats of CCJ and bailiffs. I was never contacted by Energie before, and when I rejoined in 2024 they happily took my money without ever mentioning this so-called debt. Staff just tell you to “deal with collectors” — no help, no accountability. Passing my details to debt collectors without notice is shocking and feels like a GDPR breach.

Dishonest, disorganised, and appalling customer service. Stay away.

Closed my account in 2023 after a month. Sat in the Managers office and handed my fob in. Confirmed all had been paid up to date. 2 years later you now have your cowboy debt collectors emailing me chasing me for debt and threatening legal action and CCJs for money I do not owe.