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Energie Fitness - Ashford Reviews 

106
TrustScore 2.5 out of 5

2.4

Church Road, TW15 2XD Ashford, Surrey, GB


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Rated 4 out of 5 stars

Good gym -i would have given 5 starts, except too many people scrolling on their phones whilst sitting on equipment for 20+ minutes - phones should be banned from inside the gym it's antisocial an... See more

Rated 5 out of 5 stars

I’ve not been a member of a gym for a long time but am thoroughly enjoying being a member with Énergie. The team members are great, friendly and very helpful, they run a great selection of classes and... See more

Rated 3 out of 5 stars

Pros: Lovely staff! Everyone is friendly! The equipment is new and clean! Cons: The gym is quite full at key times outside of the 9-6pm working day. The class times are a bit random. Most of the on... See more

Company replied

Rated 5 out of 5 stars

The two girls running it are out of this world happy, positive and knowledgeable. So happy to see that SPIN classes are added soon- sssssooo much fun! The gym is never overly busy which makes it easy... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Church Road, TW15 2XD, Ashford, Surrey, United Kingdom

2.4

Poor

TrustScore 2.5 out of 5

106 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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2.4

All reviews

(106)

592 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful gym, trying to scare people into paying

Trying to threaten court action for unpaid membership for a 3 month payment no further contract so nothing to pay. Using a dodgy company that’s not even regulated so operating illegally. Do not go to this gym

October 2, 2025
Unprompted review
Energie Fitness - Ashford logo

Reply from Energie Fitness - Ashford

We appreciate you bringing this to our attention. We take your concerns about the membership and collection process seriously. We'll investigate this situation thoroughly and take appropriate action to ensure fair practices. énergie Fitness Team 💚

Rated 1 out of 5 stars

Ok gym

Good gym, basic but convenient up until they changed opening hours.
It used to be opened from 6am which was great for people who go to work.
It is great to start your day with exercise before going to work.
Now the gym opens everyday from 8am which is not great if you work.
I understand it’s Becouse of the noise, but Becouse of this they have lost a lot of clients.
It might be good for students now or those who don’t work or work from home otherwise there other gyms close by with better opening hours

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

I was a member of this gym

I was a member of this gym, but I resigned. The truth is that no one should make a business out of destroying other people's lives. They are doing it to the residents of this block. I have friends there who showed me how bad it is, how loud the noises from the gym are, and most of the noise is from the regular weights, not just the deadlift! And this is because there is no soundproofing there, the carpet tiles are laid directly on the concrete.
Someone should auditing it because it can't be like this!

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

I love this gym

I love this gym. The atmosphere is super friendly, the staff are really helpful & go the extra mile for us. The instructors give it their all in the classes.

Emily, Clint & PT Sarah are exceptional at what they do. If you have a chance to train with Sarah I would say take that chance, she is worth every penny.

July 13, 2024
Unprompted review
Rated 2 out of 5 stars

Standards have dropped

There is too much stuff broken and takes ages to repair, the condition of the toilets not great. When I first joined had pt walking around approachable now just sit in their office, so it you need help have to leave workout to find them!

Always packed, people leave weights around, no one highlights it. Mainly due to no member of staff around. Groups of hogg machines and have now ruined the experience for me.

Not variety of classes.

May 5, 2024
Unprompted review
Energie Fitness - Ashford logo

Reply from Energie Fitness - Ashford

Hey Pardeep,

I hope you're well.

It's very disappointing to hear that you are no longer satisfied with your énergie Fitness experience. We want to deliver the best service and equipment to our valued members but it seems we have fallen short on this occasion and for that we sincerely apologise. We promise to strive to do better in the near future and hopefully regain your trust.

Thank you for taking the time to leave feedback, it's very valuable to us when trying to improve.

Have a great day,
énergie Fitness Central Team

Rated 2 out of 5 stars

This gym is really going downhill fast

This gym is really going downhill fast. They have changed the opening hour of the gym from 6am to 8am. There has been 2 out of the 4 shower rooms broken since early January 24 and it’s now April and they still haven’t been fixed. There is no punch bag in the yard area as advertised. There are very few classes now. There is a massive turn over over staff in this gym.

April 12, 2024
Unprompted review
Energie Fitness - Ashford logo

Reply from Energie Fitness - Ashford

Hi Mark,

I hope you're well.

We completely understand your recent frustrations and sincerely apologise. With regards to the issues with certain facilities, please raise this with a member of staff and the team will be more than happy to provide an update. We very much hope to improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we always appreciate feedback!

Have a great day,
énergie Fitness Central Team

Rated 1 out of 5 stars

As other people said they play music…

As other people said they play music too loud

I have spoken with staff however they don’t turn it down
It’s funny when brands try to portray themselves a certain way online but do not behave like this in real life

December 2, 2023
Unprompted review
Energie Fitness - Ashford logo

Reply from Energie Fitness - Ashford

Hey Emily,

I hope you're well.

We're sorry to hear you have an issue with the noise volume with regards to the music in the gym. Please speak to a member of staff and they will be more than happy to adjust the volume for you.

Thanks for leaving a review!

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Best gym in the area

I’ve joined the energy gym in Ashford as soon as it first opened over a year ago. The most amazing gym, trainers are exceptional, the overall vibe is great and I have had nothing but good experiences. Spin classes are top quality (ive tried few locally and none would match Adams energy💪🏼). Emily (manager) is always friendly and going an extra mile to make sure everyone is happy, RaShawn- our pilates and zumba Instructor makes you work hard, an incredible and passionate professional. I love her classes. Every single personal trainer there is very passionate about their job. It shows in the way they run their classes. I wish I could work shorter hours to be able to do them all lol
You will not feel intimidated at this gym. People in the gym and staff are super friendly. I definitely recommend Énergie gym to all my family and friends.

July 21, 2023
Unprompted review
Rated 2 out of 5 stars

Not able to book classes in the morning…

Not able to book classes in the morning time classes are always booked so fast.

July 13, 2023
Energie Fitness - Ashford logo

Reply from Energie Fitness - Ashford

Hi Lavi,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create a welcoming environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

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