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Energie Fitness - Borough Reviews 

164
TrustScore 4 out of 5

4.2

Moonraker Point, 1 Pocock Street, SE1 0FN london, GB


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Rated 5 out of 5 stars

Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more

Company replied

Rated 5 out of 5 stars

I’ve been attending this gym for a few months now and I’m always welcomed from the lovely staff - I specifically enjoy attending the Ladies lifting class with Terri. I’ve made such huge improvements t... See more

Company replied

Rated 4 out of 5 stars

Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more

Rated 1 out of 5 stars

Scammers I cancelled my membership in Borough London energie fitness 3 months ago however they keep charging my debit card randomly each month month .They refuse to refund and stopped responding... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom

4.2

Great

TrustScore 4 out of 5

164 reviews

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Replied to 41% of negative reviews

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4.2

All reviews

(164)

615 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an amazing session with Terri

Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my form and gave useful advice. Her session really boosted up my courage as an introduction to start using the weights. Book Ladies Lifting Class every Fridays 1pm

April 17, 2026
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Thank you so much for your kind words! We're so happy to hear that Terri helped make your first experience with weights such a positive one.

We know stepping into the weights area can feel intimidating, so it's fantastic that Terri's Ladies Lifting class gave you the confidence, knowledge and support to get started.

Thank you for recommending the class, and we can't wait to see you at another Ladies Lifting session on Friday! 💪😊

Rated 5 out of 5 stars

I’ve been attending this gym for a few…

I’ve been attending this gym for a few months now and I’m always welcomed from the lovely staff - I specifically enjoy attending the Ladies lifting class with Terri. I’ve made such huge improvements that I wouldn’t have been able to do on my own and would recommend the classes to everyone who needs that extra encouragement.

July 24, 2026
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Thank you so much for your review. We're so pleased to hear that you've been enjoying your time at Energie Borough.

It's wonderful to know that our team always makes you feel welcome, and thrilled to hear that Ladies Lifting Class with Terri has helped build your confidence.

Thank you for recommending the class to others. We can't wait to see you back in the gym again soon.

Rated 5 out of 5 stars

Terry at the borough branch is always…

Terry at the borough branch is always so welcoming at opening hours, she brings a great vibe to the gym

July 20, 2026
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Hi Sam,
Thanks for leaving a great review for Terri. You’re absolutely right, she goes above and beyond to make everyone’s health and fitness journey energising and fun at Energie Fitness. We’ll be sure to share your praises with her. ​

Rated 4 out of 5 stars

Gym with competent and friendly Staff

Gym with welcoming atmosphere thanks to the friendly Staff. I would particularly like to commend Terri who always greets with a cheerful smile and offers good advice and encouragement when requested.
I hope to be back to taking full advantage of the facilities after an accident to my left arm and in the meantime the sauna has been a great boon to recovery

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Nice supportive gym community

I've been a member at this gym for a few months now and everything is great. It's a cutesy plush gym with top quality equipment and the all of the staff are friendly and encouraging so to me it's more than a gym but a really nice supportive community. My personal trainer is Kassidy who is a versatile trainer specialising on body recomposition. I've gotten a lot stronger (and slimmer too!). I've mastered the bench press, lat pulldowns and other stuff that I never thought I could do before I met him. It has also made me super confident to be in my own skin. He is also the manager of the gym and does an ace job at it. From maintaining high standards on the gym floor to stepping in when issues arise, he ensures the environment stays positive and respectfu l and makes everyone feel valued whether it's a beginner or a long term member. I really love it here! 💚

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great coaches, facilities and classes

I love this gym for how quiet and easy it is to do a full work out without having to wait for equipment to be free. There's a good range of machines and the people in the gym are quite helpful and friendly. There's more of a sense of community, regulars and friends you can make in this gym which is super nice.

Kass is one of the best PTs in the gym and always changes up the training program so it never feels samey or repetitive. He also explains why and what the sessions focus is. I have been able to max my weights I push/lift in just 6 weeks than the last 3 years by training with him. The sessions feel evenly spaced out and the sets are all doable on my own too. Overall I am really enjoying my training sessions as i am learning a lot about proper form and how slight differences even in grip can target different muscle.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Kass is the best thing about this gym

I have been training with Kass, who manages the gym these days, for well over eight years. I have a very high regard for his skills as a PT. It is also great watching him grow into his role as a manager.

Energie Fitness is a good gym, very old school but there is absolutely nothing wrong with that. I am really comfortable there.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have been coming to this Gym for about 4 years

I have been coming to this Gym for about 4 years now and I love it. The gym has all the equipment one would need. The instructors are incredibly professional, kind and motivating. I always look forward to my group sessions with Trey. He truely knows how to push people while making the class interesting and safe. I highly recommend this spot for anyone looking for a great gym with outstanding fitness classes.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible atmosphere to be in…

Terrible atmosphere to be in i joined with the class pass for a session and heard a manager Kassidy(Saw his name on board)is a terrible person talking about his staff members bad things with his clients, very unprofessional

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I am a member of Energie Fitness…

I am a member of Energie Fitness Borough since September. The gym has everything you need for a good workout, and now with Kassidy as manager, it's in excellent hands.
He's an outstanding PT who makes each session both challenging and enjoyable mixing strength work, cardio, and boxing. He pays close attention to your form and progress and tailors each session so that you're always pushed just to your limits. Love his energy, makes every workouts something to look forward to.

November 5, 2025
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

We're happy to hear that you're enjoying our gym's amenities and your training sessions. It's great to know that the manager's expertise is enhancing your fitness journey. We appreciate you highlighting the positive impact on your workouts!

Rated 5 out of 5 stars

I am having a great experience at this…

I am having a great experience at this gym. Since Kassidy became manager, I have been able to see lots of improvements such as vibes and atmosphere. The gym and its facilities are great.

October 31, 2025
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

We're happy to hear that you are having a great experience at our gym! We appreciate your positive feedback regarding the improvements to our gym's atmosphere and facilities. Thanks for your review!

Rated 5 out of 5 stars

Working with my personal trainer…

Working with my personal trainer Kassidy has honestly been one of the best decisions I’ve made for my physical and mental health. When I first started, I wanted to improve my form, push myself harder, and stay consistent, and he’s helped me achieve exactly that (and more).

He’s incredibly knowledgeable, patient, and always finds the perfect balance between challenging me and keeping me motivated. Every session feels purposeful, and I’ve learned so much about how to train effectively and listen to my body.

I can genuinely say that I feel stronger, more confident, and more connected to my fitness goals than ever before. Having the right guidance makes a huge difference, and I’m grateful for the progress we’ve built together.

October 27, 2025
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

We're happy to hear that your experience with the personal trainer has positively impacted your physical and mental health. It's great to know that the guidance helped you achieve your fitness objectives and build confidence. We appreciate your feedback. énergie Fitness Team 💚

Rated 5 out of 5 stars

Energie Fitness is absolutely a good…

Energie Fitness is absolutely a good gym to go, members are friendly, so much equipments that helps your goals and even has a sauna which I love using after my workout definitely would recommend it

October 22, 2025
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

We're happy to hear that you enjoy our gym's friendly atmosphere, extensive equipment, and sauna! It's great to know we're helping you achieve your goals. Thank you for recommending us! énergie Fitness Team 💚

Rated 1 out of 5 stars

Scammers


Scammers

I cancelled my membership in Borough London energie fitness 3 months ago however they keep charging my debit card randomly each month month .They refuse to refund and stopped responding my emails.
Don’t get membership if you don’t want to be scammed

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad gym

Really bad gym, they never reply to emails, phone ir any complain. I have tried several times to cancel my subscription and no one answered.
In the app there is no cancel membership, I would not recommend to subscribe, be careful with this gym.
I stopped going to the gym and I paid many months even me kept asking to cancel the subscription. I have now removed with my direct befit and they keep trying taking money.
So unprofessional people and gym.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

PAYMENT AFTER CANCELLED MEMBERSHIP!

They still took payment even after I cancelled my membership!

May 16, 2024
Unprompted review
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Hi Mohammed,

I hope you're well.

We assure you that all payments that were made would have fallen within the conditions of your membership T&Cs. However, if you would like more clarification over these payments please contact your énergie Fitness gym directly and they will be able to assist you.

Have a great day,
énergie Fitness Central Team

Rated 4 out of 5 stars

Not too shabby

Joined to get into shape. Just before we joined, we came and scoped it out. Met by a Michael who was REALLY cool guy. Showed us around and really freindly. Very informative and the ice breaker to get me innthe gym again.

However, once we joined the major issue was the entering of the gym. For about 2 or 3 weeks, myself and my wife could not get ourselfs registered in the Gyms computer system to get face ID setup. The all metal incased PC (pathetic setup, sorry but even your own staff agree) is chunky and hard work. EVERYTIME we attempted to use it, it just failed and the software wasn't working. It's not fit for purpose. It's awkward for your staff and the people that join the gym.

Eventually after many awkward jokes and attempts over a few weeks, this really cool guy (Ayran, sorry of this is wrong) helped us both out and eventually got us setup.

This escapade was frustrating and lost a star, in this review. My way at getting back about this. Petty but I feel fair.

The staff are really nice and friendly. The gym for its size offers a fairly good assortment of equipment.

Looking forward to working out in my new 2nd home, God willing.

May 3, 2024

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