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Energie Fitness - Borough Reviews 

167
TrustScore 4.5 out of 5

4.3

Moonraker Point, 1 Pocock Street, SE1 0FN london, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... See more

Company replied

Rated 4 out of 5 stars

My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... See more

Company replied

Rated 5 out of 5 stars

Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more

Company replied

Rated 4 out of 5 stars

Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(167)

592 reviews in the last 12 months

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Rated 3 out of 5 stars

Decent gym, shame about the showers

This is a decent gym with decent equipment. It's spacious and the staff are friendly and approachable. The downside is the changing rooms. I can't bring myself to use the showers - they smell and just need to be replaced ASAP! Fortunately I live close by so can use my own shower at home.

March 17, 2023
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Hey Andrew,

I hope you're well.

We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.

Thanks for taking the time to leave a review, we really appreciate all feedback from our members.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Please have more small weight dumbles

Please have more small weight dumbles. Few Equipment are getting warned out

February 10, 2023
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Hey Amit,

I hope you're well.

We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.

Thanks for taking the time to leave a review, it is always appreciated.

Have a great day,
énergie Fitnes Central Team

Rated 5 out of 5 stars

The staff at Borough Energie…

The staff at Borough Energie fitness are great people, a stark comparison to the other Energie fitness gym I used to go to. The staff here are helpful, welcoming, insightful and a genuine pleasure to deal with.
Thank you to D and the team for making joining and attending this gym such a hassle-free experience.

January 10, 2023
Rated 4 out of 5 stars

Best facility- the sauna !

Best facility- the sauna !
Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling.
Technology- your finger print entry is not working properly people can’t get in. Fix it please
Do now - remove the equipment that isn’t used. The running machine in the corner can go! There’s a lack of space for woman… to exercise without the gawking eyes of others.

January 22, 2023
Rated 5 out of 5 stars

The gym staff are super friendly and…

The gym staff are super friendly and helped me out with techniques and improving my form, the gym facilities are spacious and equipment is working smoothly. As a bonus, there are free classes you can join like yoga and cardio inclusive in your base package. The bathrooms get heated up quite a bit, but understandable considering there’s a sauna! So for 25-30 pounds a month- it’s a great deal

January 20, 2023
Rated 2 out of 5 stars

Not Good Enough for Price

Finger print system to enter is not very good as I sometimes have to try several times for it to recognise me.
Small changing rooms, and very hot because of the sauna, last thing I want after a workout, and most of the showers are broken too

November 14, 2022
Energie Fitness - Borough logo

Reply from Energie Fitness - Borough

Hi Gurpal,

I hope you're well.

We're very sorry to hear there are certain issues with the facilities at your énergie Fitness club and we sincerely hope these issues can be resolved swiftly. Please speak to a member of staff about these issues and they will be more than happy to provide an update.

Thanks for taking the time to leave feedback, we really appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Decent

Decent gym nice size doesn’t really get busy so if you want a lowkey workout it’s the best place. In a nice area as well and the staff and people are all friendly. Also has a very nice sauna facility.

June 17, 2022
Rated 4 out of 5 stars

Gym is fine

Gym is fine, changing rooms are very hot and humid.
Finger print seems like a good idea but probably a backup code system could be useful.
Staff are friendly and helpful.

May 25, 2022
Unprompted review

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