I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... See more
Location
Switch locationMoonraker Point, 1 Pocock Street, SE1 0FN london, GB
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See what reviewers are saying
My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... See more
Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more
Company replied
Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom
4.3
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Great Gym
Great Gym, Great trainers (ive never employed one but they are very nice to me Sasha and Hermes). Sauna a super bonus. Easy entry system (finger print). Would love if they had more then one stairmaster - my favorite machine.
March 31, 2022
The manager of the site is very rude
The manager of the site is very rude, doesn’t know to approach customers. In the free weights area I dropped a heavy weight by accident and he told me off straight “don’t do that! You will damage the floor” that is not a way to say it. He needs to know how to approach/react to a minor situation. I was explaining something and he straight away starting calling me a liar.
March 18, 2022
Reply from Energie Fitness - Borough
Hey Luis,
I hope you're doing well.
We are sorry to hear you are not fully satisfied with the service being provided to you by our team members. We want to create an environment within our gyms that makes our members feel welcomed and motivated to achieve our goals, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Awful customer service, hidden fees
- Increase in membership fees are not included on the confirmation/pdf of your membership when signing up, you'll just see the increase on your bank statement
- Awful customer service, the worst I've ever experienced from management (Borough branch)
- Management claiming that they can send debt collectors if you don't pay the increased price, despite this not being included in the confirmation of membership
February 1, 2022
Reply from Energie Fitness - Borough
Hey Jones,
I hope you're well.
We are very sorry to hear you have been frustrated with the rise in membership fee and the customer service you have recieved. As mentioned in our membership T & C's all clubs membership prices can be reviewed and altered and you are given 30 days notice of the price change.
With regards to the customer service you received, we can only apologise as this falls far from our aim to deliver the highest quality service.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
It's been 2weeks since I signed
It's been 2weeks since I signed a membership. For my first day I found a very welcoming team. I was with other gyms before coming to energie but I really like being there. It's simple, warming, friendly and helpful.
Just I think they should have more machines for glutes and growing buttocks for the women.
Apart from cardio part , the machines are more for man.
But still I like the gym
January 14, 2022
Great gym
Great gym, lots of equipment available at all times. Clean environment fairly good opening hours.
December 10, 2021
Rude manager and no access via GymPass
Manager refused access with Gympass despite having an active subscription.
The manager was rude and told me to pick it up with head office instead.
November 28, 2021
Unprompted review
Reply from Energie Fitness - Borough
Hi Henry
I am sorry to hear you were frustrated when trying to enter one of our gyms, we recently introduced access through GymPass into our gyms and I believe there may of been some confusion and I apologise. At énergie Fitness we aim to create a welcoming environment and deliver high-quality customer service and it seems we have let you down on this occasion. We hope to make it up to you in the future.
Thank you for taking the time to leave your feedback, this really helps us to improve the service we provide.
Best Wishes,
Dan
énergie Fitness Central Team
Great gym with a awesome atmosphere
Great gym with a awesome atmosphere. Employees there are helpful and well mannered. 10/10
November 12, 2021
Énergie is excellent
Énergie is excellent. Enough space to do your thing, safe and well controlled. Keep it up guys
Salvy
October 15, 2021
Reply from Energie Fitness - Borough
Hi Salvy,
Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.
Thanks again,
énergie Fitness Central Team
All good but stuffy changing room
All good, except for the gents locker room. The ventilation is pretty bad in there and it's quite stuffy and humid.
I hope they find a solution.
I hope the owner won't come after me for this review 😅
October 8, 2021
Reply from Energie Fitness - Borough
Hey Keisha,
I hope you're well.
We at énergie Fitness are very glad to hear that you are enjoying the gym and our team members are delivering the top-notch customer service we strive to provide. However, based of your review it sounds like there are a few thing we could improve. Please speak to a member of staff about your issues with the ventilation in the gym and they will be able to assist you.
Thanks for leaving a review.
Best wishes,
énergie Fitness Central Team
The gym is big and well equipped. Very Supportive PT’s
The gym is big and well equipped.
The locker area is big and tidy all time.
Showers and toilet clean.
They have a very good professional and supportive personal.
I wish only they have more group classes.
Really recommend this gym.
October 8, 2021
Conditions need to be nicer
- Change rooms don't have air conditioning,
- Some shower cabin lockers need maintenance
- Booking is meaningless, the place doesn't have a max limit for the number of people at the same interval.
September 10, 2021
Reply from Energie Fitness - Borough
Hi Syuleyman,
Firstly, I am very sorry to hear some of your comments relating to the facilities in our gyms, we try to offer the best to our members and it seems on this occasion we have failed.
Additionally, your comments regarding to your frustration with our booking process are duly noted. Rest assured that your comments will be passed on to our Borough branch in hopes that we can improve on the points you have raised. Thanks for the feedback it really helps us.
Have a great day,
Dan
My visits to the gym have been…positive.
My visits to the gym have been positive. Would like to see another rowing machine as there is only one and have to wait to use it.
August 20, 2021
Reply from Energie Fitness - Borough
Hi Norman,
Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.
Thanks again,
énergie Fitness Central Team
I use the machines for where I’m…
I use the machines for where I’m targeting to build muscle and it’s very good and effective
August 6, 2021
Reply from Energie Fitness - Borough
Hi Samuel,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi Kevin,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Amazing Team
The team is amazing, they always are very helpful, few times I was using the machines wrongly and they point out (they care) I really appreciate it!
The facilities are amazing it is a massive GYM, there is a sauna & classes, what can I ask more for :p !?
Once again the facilities are worth nothing without a great team, so well done to the team that makes me keep going and feel comfortable!
No pain, no gain!
David Martins x
July 23, 2021
Reply from Energie Fitness - Borough
Hi David,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
My favorite new gym already (h)
July 23, 2021
Reply from Energie Fitness - Borough
Hi Albena,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Great gym
Great gym. I personally would have dedicated less space to cardio machines and used it for more weight machines but overall they have used the space wisely. Would definitely recommend.
July 2, 2021
Reply from Energie Fitness - Borough
Hey Maria,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Have a great day,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi Geletu,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi Chris
I am sorry to hear you are frustrated with the communications you are receiving. Please feel free to opt-out of receiving communications, if you are unable to do so please contact us at communcations@energiecentral.com and we can manually remove you from our mailing list. Hope this helped.
Best Wishes
Dan
Good gym
Only been a member few weeks, but most staff very friendly, it’s not super busy at times I go so it’s great. They could get more members wiping stuff down after use!
Gym could do with a few more bits of equipment
( steps and a few more stair machines)
But overall happy with the gym.
June 18, 2021
Reply from Energie Fitness - Borough
Hi Brian,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
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