I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... See more
Location
Switch locationMoonraker Point, 1 Pocock Street, SE1 0FN london, GB
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See what reviewers are saying
My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... See more
Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more
Company replied
Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom
4.3
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never leaving this gym!
Staff and facilities are amazing, the atmosphere is comfortable and I really enjoy my time there.
May 7, 2021
Reply from Energie Fitness - Borough
Hey TB,
Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!
Have a great day,
énergie Fitness Central Team
Great location
Great location, most affordable gym ever. Has everything I need to work out, the PTs & managers are helpful and the website to book your visits is easy to use.
April 30, 2021
Reply from Energie Fitness - Borough
Hi Marie,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Wide range of machines and free…
Wide range of machines and free weights, good capacity, and considerate clientele and staff.
I question the efficiency of the entry system, however. No biometric scanner or PIN entry, a trainer has to sign you in. Hasn't really been a problem so far as the trainers get there quickly
April 23, 2021
Reply from Energie Fitness - Borough
Hey there,
Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!
Have a great day,
énergie Fitness Central Team
BEWARE! STAY AWAY!
Once again we have another lockdown and you already know that énergie Fitness is just another company that only cares about your money rather than their clientele's wellbeing. They won't refund your membership or pause it for the days you miss because of lockdown. What's the point of paying for a service you won't be able to use.
Shameful behaviour!
And just watch how they won't acknowledge this review because deep down they are a money-grabbing thief of a company!
December 22, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey JJ,
We’re sorry to hear of your unsatisfactory experience at énergie Fitness. This is truly unacceptable and on behalf of the entire team please accept our sincerest apologies.
I hope this issue has since been resolved and you have had contact from your former gym. If not, please contact us communications@energiecentral.com.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Very gppd service and facilities
Very gppd service and facilities. great sauna and excellent machines
December 18, 2020
Reply from Energie Fitness - Borough
Hi Enrique,
Thanks for your kind words – you’ve made our day! We’re thrilled that you are enjoying the gym. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
It was an excellent experience it was…
It was an excellent experience it was unfortunate fr me my time was short at d gym due to d lockdown but i really had a gud time i will not esitate to recommend d gym to any of my gud friends special thanks to my PT ABS
November 7, 2020
Reply from Energie Fitness - Borough
Hi Ibrahim,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Very good and friendly environment very…
Very good and friendly environment very clean good equipments very good social distance GOOD PRICE and very friendly stuff SO FAR SO GOOD👍🏾👍🏾👍🏾
November 6, 2020
Reply from Energie Fitness - Borough
Hi Amandu,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Great space and people
October 30, 2020
Reply from Energie Fitness - Borough
Hi there,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
I love this gym!
I love this gym. Definitely clean, social distancing implemented, never too busy whenever I go, and a positive vibe from all patrons. I’m glad I signed up with this gym.
October 30, 2020
Reply from Energie Fitness - Borough
Hey Rebecca,
Thanks for your great review of our énergie Fitness Club, we really appreciate all feedback.
We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our teams works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Amazing personal trainers!
October 30, 2020
Reply from Energie Fitness - Borough
Hi Mathieu,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Bad service and UNSAFE environment.
Bad service, no anti-bac wipes, staff letting other members eat whilst using the gym equipment. Felt unsafe. Complained and never had a response so cancelled and I was still charged for a month. I would not use Energie again.
October 12, 2020
Reply from Energie Fitness - Borough
Hello Kelly,
We’re sorry to hear of your unsatisfactory experience at énergie Fitness. This is truly unacceptable and on behalf of the entire team please accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please contact us on abbey@energiecentral.com to discuss the best way for us to offer our apologies in person and to find an acceptable resolution. We value your opinion and thank you for bringing this shortcoming to our attention.
Thanks
Abbey
Everything I need
Everything I need.
A nice amount of people allowed in the gym at one time.
October 3, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Rachel,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
They steal your money
The gym facility is fine run of the mill gym but due to lockdown the gym was closed, that's understandable but not giving the months that were missed refunded or added back on, so my membership of 9 months I only got to use for 1 and a half months. This is daylight robbery and is disgusting practice especially when spending a large amount of money for a gym membership is already so much traveling for some people and for them to essentially take your money and run it's just not, makes me feel violated. also right now it's not worth the money since half the facilities are not in use so stay clear from all these gyms on that leave it as a monthly contract or pay as you go type of style this place is not worth it at all
And they charge £20 for cancellation fee of any direct debit.
September 28, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi James,
We are very sorry to hear that you have had a negative experience whilst being a member at our Borough gym, The lack of communication you received is simply unacceptable and falls far short of the service we aim to provide to every one of our valued members.
We hope the issue has since been resolved however, if this is not the case please contact us at communications@energiecentral.com and we will be happy to assist you.
Hey Valeria.
We are sorry to hear that you have been frustrated with the booking systems we have had to implement. We understand that it is not ideal but we have to implement these systems due to COVID regulations. We hope now these systems have been removed that you have been able to get back to your regular routine.
We are glad however to hear that you are satisfied with the gym and the staff members are delivering the high-quality customer service we strive to provide.
Thank you for taking the time to leave your thoughts, we appreciate all feedback from our valued members
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi Emil,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi there,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Wonderful place to work out.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Adebimpe,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Great gym
Great gym, I have been a member for years and the gym still looks new, equipment was recently updated, which shows how well it's looked after. Clean and friendly environment to train in.
September 6, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
I hope you're well.
We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.
Thanks for taking the time to leave us feedback.
Best wishes,
énergie Fitness Central Team
I can honestly say it’s one of the best…
I can honestly say it’s one of the best gyms I ve been to in London the amount of equipment and quality of the machines is second to none at the price the staff are friendly and helpful both the owners are there on a regular basis which is great and always looking for ways to improve
August 31, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Mark,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
This gym is amazing
This gym is amazing, I started back the week after it reopened, the staff are friendly and helpful, during lockdown they have bought a lot of new equipment, the weights and machines are well spaced out, and all the Covid19 regulations are probably the best I’ve seen, the staff are consistently wiping the weights and machines down as well as the clients that are using the them, there’s no shortage of paper sanitizer wipes, also an easy booking system has been put into place, top quality 👍 and I forgot to mention a great bunch of gym goers use this gym
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thanks ever so much for taking the time to leave us feedback.
By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.
Best wishes,
énergie Fitness Central Team
What an amazing gym
What an amazing gym, with a really friendly team. Well equipped and very clean. Members are well friendly and good fun. They've just had some new equipment delivered and I've been told there's more on the way
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey Dee,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
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