I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... See more
Location
Switch locationMoonraker Point, 1 Pocock Street, SE1 0FN london, GB
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See what reviewers are saying
My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... See more
Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more
Company replied
Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom
4.3
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Safe & clean
This is the first gym that made me feel that this is where I belong. The staff are helpful and always polite, the gym is clean and safe to train in. The other members are always nice to me, there is a lovely community feeling here
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
This Gym is amazing!
This Gym is amazing!
Modifications have been made to ensure enough space for individual workouts and they take all the measures safe. They team staff is very kind and the all the spaces all super clean always.
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey Pepo,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
The whole experience felt very safe and…
The whole experience felt very safe and well monitored. Am always greeted at the door and instructed, there is constant cleaning by staff and lots of space. Felt good to get back to the gym!
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Excellent gym
Excellent gym! Super friendly staff making sure everyone is safe. Safety measures are appropriate and well explained.
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey Renate,
Thank you for the glowing review and for taking the time to share your feedback with us.
We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Have a great day,
énergie Fitness Central Team
Very friendly atmosphere and great…
Very friendly atmosphere and great staff. Everyone is willing to help and keep you safe. The gym is sectioned of in grids for weight area and cardio machines so you have your and space and at least 2 meters distance. Machines are cleaned and weights sanitised all the time. Great place to work out and feel safe at the same time.
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Completely professional service
Completely professional service - especially during these uncertain times of Covid. I initially tried to support the club by continuing to pay for membership during lockdown but then had to put everything on hold. Speedy and proficient correspondence- and my payments were paused straight away. Now the gym has reopened all social distancing measures are being adhered to. I feel completely safe using the facilities. Great club.
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Jon,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Great gym great staff the only problem…
Great gym great staff the only problem is that there does not seem to be enough antibacterial wipes put out and a lot of people don't even bother to wipe down there machines after use not seen much cleaning
Either especially when the virus is still present but other then that this is a great gym
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Love this gym!
Love this gym!
Modifications have been made to ensure enough space for individual workouts plus a bit of refurb to fix the lumps and bumps. New barbells and dumbbells too!
Antibac on the door and plenty of wipes for equipment. Easy check-in with friendly staff :)
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Sarah,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Excellent gym
Excellent gym, all the equipments are new and staff well prepared to assist.
Following all the guidelines to prevent the spread of the virus
August 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Micheal,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Terrible service
Terrible service on multiple occasions. Payments were paused since March and was not even notified when the gym opened in August - just saw payment taken from my account. Called and emailed multiple times to cancel my membership as I was not comfortable going to gym with COVID still present and no answer. When they did finally reply, they argued that they would charge me again in September. Hope that 23pounds was worth losing a long-standing customer for
August 21, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Shannen,
We at energie Fitness are sorry to hear of the frustrations you faced when trying to end your membership with us. Please note that the best way to cancel your membership is through our Join Zone here: https://members.energiefitness.com/. However, the lack of communication is unacceptable and for that we sincerely apologise.
Thank you for taking the time to leave your thoughts, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Shady practice
Cancelled my membership back when COVID started happening and now 4 months later they're trying to charge me again. Way to cash in when people are in financial hardship. Stay clear of this gym and their shady practices.
August 5, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thank you for sharing your honest feedback. I'm really sorry that you've had an unfortunate experience with énergie Fitness Borough,, this is not acceptable and for that I apologise.
Please be assured that I have queried this with the Borough club directly and the issue at hand is being looked into immediately.
Apologies again.
Still spamming me, won’t let me unsubscribe
They’re still emailing me a year after I cancelled my membership and after I have pressed Unsubscribe on every single email (one every week or so) since. I see other people on here with the same issue.
Please can you reply to me telling me how I can have my email removed from your system? I will be complaining to OFCOM if you don’t reply in the next week.
July 25, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Benjamin,
Thank you for sharing your honest feedback. I'm really sorry that you've had an unfortunate experience with énergie Fitness' communications, this is not acceptable and for that I apologise.
Please note that I have queried this with the Borough club directly and the issue at hand is being looked into immediately.
Apologies again.
energie fitness is the hotel California…
energie fitness is the hotel California of Gyms.. you may enter but you may never leave their billing cycle or mailing spam lists. AVOID
July 14, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Nick,
Thank you for sharing your honest feedback. I'm really sorry that you've had an unfortunate experience with énergie Fitness communications, this is not acceptable and for that I apologise.
I would hope that this issue has since been resolved, but if this is not the case please do let me know so that I can support you further.
For the price I’m paying could not ask…
For the price I’m paying could not ask for any better. A very good gym
March 11, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Shaun,
Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!
A great budget gym with plenty of…
A great budget gym with plenty of equipment (6 squat racks! 👍😀), a friendly team and nice members who help to create a nice community feel to the gym - compared to the more ‘corporate’ gyms around.
March 7, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Jackie,
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.
Thanks again!
The Energie Fitness team
The Energie Fitness team
The wonderful Dee and lovely Styles (think I spelt this right) are always extremely welcoming and always has the open door policy. I love these guys.
Walking in and having the team being so kind and caring whether I'll be down in the dumps always manage to uplift me and the support is immense. Ford, Jackie, Charbel and the lovely Hermes wonderful souls and the love is appreciated.
Tyrone - my wonderful trainer puts up a lot from me everyday even when he gives me leg day....He has been consistent and I will follow him wherever he goes. The bond between a client and a PT is unbreakable and I've watched him grow to be where he is today. Always helping others is a beauty, stays calm no matter what and a true professional. Anyone that has a chance to train with him is very fortunate and will never leave him.
The changes have been noticeable and is always continuing to make me strive and push myself everyday.....the drive that any PT would give an he has the policy of "Never letting you give up / Yes you can do it" Love this concept and the DOMS are always a joy.
Love the gym, love the team love my Ty :)
Thank you for everything :)
March 3, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Raj,
Wow – thanks for your kind comments! We are so happy that énergie Fitness was everything you hoped it would be. Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
I love this gym
I love this gym. The staff are super nice and the classes are good. Ford is an asset to the team. He is extremely personable and greets everyone with a smile.
March 2, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Hayley,
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.
Thanks again!
Great customer service
Great customer service, friendly atmosphere, well maintained equipment.
Overall a great place to workout
March 2, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Ian,
Thanks for your kind words – you’ve made our day! We’re thrilled that you are enjoying the equipment and atmosphere.
Our team works really hard to ensure our members have a great workout and it’s wonderful to hear that you enjoyed your experience.
Thanks for the review. We can’t wait to see you again soon at énergie Fitness – it’s where you belong!
No hot water in the showers
No hot water in the showers, If is more then one person having shower is just cold like ice ...in these months not a great experience
March 2, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Cristina,
Thanks for sharing your feedback. I’m really sorry to read about the issues with the showers.
We value our members above all else and we hate letting them down. We'll do our best to resolve the issue.
Thanks for taking the time to let us know where we can improve.
Good value for money, even though the quality of classes should be improved.
For the price of memebership we pay we receive a high quality service. However, the quality of classes provided is not really take into consideration. I would like to suggest to improve the quality of some courses. Sometimes they are repetitive and not very intense. I would suggest to create more dynamic and active classes. I believe the more the PTs are involved into the process the more they provide a better class. In my opinion, they should receive a small percentage on the class they do in order to improve the quality of the service itself.
I would also suggest to reintroduce the Yoga class because it was one of the post popular one.
Thank you for asking our opinion!
March 2, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thank you for taking the time to review us. Our team members will be thrilled to hear that you had a great experience with them at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
énergie Fitness Central Team
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