I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... See more
Company replied
Location
Switch locationMoonraker Point, 1 Pocock Street, SE1 0FN london, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... See more
Company replied
Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... See more
Company replied
Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Moonraker Point, 1 Pocock Street, SE1 0FN, london, United Kingdom
4.3
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great small sized gym
Great small sized gym. Has a range of cardio and weight lifting equipment. Can't beat the price. I've been to other gyms that cost the same but with much worse quality of equipment. Can get busy at times but that is to be expected.
February 28, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Dylan
Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
👍👍👍
I really enjoy do my Gym énergie Fitness Borough, helpful staff and nice place.
February 26, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Reply from Energie Fitness - Borough
Hi there,
We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
I think overall the gym is great value…
I think overall the gym is great value and run well. Fellow gymers are generally respectful of one another , most putting weights back, letting each other jump in between sets and this creates a good vibe. Only drawbacks are the showers (which I don't use anymore anyway) and the occasional leaks in the gym itself
February 25, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Ollie,
We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Stated of well....
Stated of well, but limited to no boxing classes.
High staff turn over now. Also it would be nicer if it was open later over the weekend
February 25, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Azad,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Just Great!!!
February 25, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thanks ever so much for taking the time to leave us feedback.
By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.
Best wishes,
énergie Fitness Central Team
consistently good
consistently good. reliable and good value for money.
online services could use improvement.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Equipment broken and needs updating
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Priya,
Thanks for sharing your feedback. I’m really sorry that we haven’t met your expectations. We value our members above all else and we hate letting them down. We are continually aiming to improve the service we offer, so I will pass your comments back to the team.
Started out being a bit apprehensive…
Started out being a bit apprehensive and embarrassed but was quickly reassured by the people I met - staff and attendees all really nice. Good gym everything you need.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
I really like the classes and the…
I really like the classes and the trainers.
The classes are small so they’re nice and intimate and the trainers know you by name which makes us feel like a part of the family.
There’s also a sauna which is really handy!
Clean changing rooms and showers etc. Nothing to complain about.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thanks ever so much for taking the time to leave us feedback.
By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.
Best wishes,
énergie Fitness Central Team
Facilities are reduced in space
Facilities are reduced in space. The women dressing room for example. Also when it comes to repair something, it takes 2 or 3 months to repair. I think that is not right
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey Alicia,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Lovely gym with good free weights area
Lovely gym with good free weights area, kettlebels and cardio machines. Good crowd and helpful staff. Only draw back is the small changing room (mens) gets cramped during peak hours.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hey there,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
Reply from Energie Fitness - Borough
Hi Naomi,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
The classes are good but there does not…
The classes are good but there does not seem to be help with the equipment unless you book a PT session that costs extra.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Olivia,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
staff are great.classes are excellent
staff are great.classes are excellent. the place just needs 'freshening' up a little
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Alexa,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Great gym with brilliant facilities and…
Great gym with brilliant facilities and trainers. nice people and atmosphere generally. Can get a bit overcrowded at peak times but otherwise I can’t fault it.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi there,
Thanks for taking the time to leave a review!
We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.
Thanks again,
énergie Fitness Central Team
Value for money
Value for money. Decent amount of equipment. Has a sauna which is a bonus. Men’s changing rooms a bit tight at times.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Mark,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
False promotion of flexibility and collaboration between different energy fitness branches
I can’t wait for my contract to end
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi,
Thank you for taking the time to leave a review. If you have any specific concerns that you would like us to deal with, please do contact the team at the gym and they will be happy to help.
Friendly and chilled
I use two Energie's and both are great. Good equiment and great trainers.
Borough mens changing room is a bit cramped but OK
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Darryl,
Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Love the classes and very friendly…
Love the classes and a very friendly staff. Can you add a Yoga class? :)
February 24, 2020
Unprompted review
Reply from Energie Fitness - Borough
Hi Alexandra,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.