There are several issues with the gym. The air conditioning/ventilaton system isn't powerful enough and the gym feels very warm even on days when it's not that hot outside. Another issue is the equipm... See more
Location
Switch locationUnit 1A, Citywest Shopping Centre, Dublin24 Dublin, IE
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See what reviewers are saying
I’ve been a member of this gym since it opened, and it’s always been a fantastic experience. The trainers are friendly and welcoming, which makes coming here something I really enjoy—especially my day... See more
I have been visiting Energie fitness citywest more than a year now. Begin a beginner at gym I only did treadmill and cycle initially (a bit shy😂). Later on I joined group sections and it worked for m... See more
Fantastic gym, great variety of classes. Big shout out to Karen, who always has time to implement the right technique and introduction to new equipment. Gym could use more treadmills as it’s difficu... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Unit 1A, Citywest Shopping Centre, Dublin24, Dublin, Ireland
3.5
Average
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Improving weaknesses
Hi there, I only joined the Gym few weeks ago
I fing the gym clean with good hygiene system and a nice and friendly staff.
However, gym floor could be quiet crowded sometimes and I suggest you set up the application application in respect of a limited presence that shouldn't be exceeded at any given time, particularly on pic hours.
Also, displaying another wall clock in the rear side of the gym would help users manage their time allowance.
Finally, free water tank would be a great thing to have :)
Cheers
October 5, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Karim,
We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Citywest
Hey there,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Good place to train
Move some of the cardio equipment into the studio or space them out better so more people can use them
October 2, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Alan,
We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Sorry
Sorry, it was just to hot in the gym, no windows and no social distancing been practiced . it was a corona case waiting to happen.
October 2, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Mark,
We are very sorry to hear you are unhappy with the level of Covid and hygiene awareness being displayed in your gym. We at énergie have always strived to make our members feel comfortable when exercising but it seems we've let you down on this occasion. Please notify a member of staff if you ever see anyone breaking our Safe Exercise Golden Rules and they will be happy to assist you.
Thank you for leaving your thoughts, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Smells like disgusting
Smells like someone took a dump on floor, they have 2 Bikes so only 1 can be used because of social distancing, the staff are rude and even though you have to book a time slot it still does be packed. Wouldn’t recommend it
October 2, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey Joy,
We are sorry to hear of your unsatisfactory experience at one of our gyms. With regards to you issue regarding facilities and equipment provided, please notify a member of staff and they will be happy to assist you and if you have any suggestion feel free to share with them as our staff are always open to suggestions for improvement.
With regards to the booking slot system, although some of our clubs still have this system in place, we are glad to say that the booking slot system is no longer necessary. Therefore we hope you are now able to get on with your workouts fuss-free!
Thank you for taking the time to leave your thoughts, we very much appreciate it.
Kind regards,
énergie Fitness Central Team
I love the gym
I love the gym
Staff is so great and very helpful.
Lots of choices with classes.
Easy access to car park.
September 30, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi there,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed using our gym. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
It's not too bad for that small space
It's not too bad for that small space , could be bigger choice of machines
September 30, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey Aron,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Its okay
Joined this place because my regular gym isnt opening back up because the govt paid them 135m to use it as a covid hospital.
Energie - its okay. Get what you pay for. Small enough and busy enough at times, to the point youll be waiting a good while on equipment.
Toilets and changing rooms could be a bit cleaner.
Havent had much dealings with the staff but the little I did seem sound enough.
September 29, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Jono G,
I hope you're well.
We are very happy to hear that you are satisfied with the gym itself and the equipment provided to you. With regards to your issues around some of the service being provided, we sincerely apologise as we want to deliver the perfect customer experience to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Needs work
They gym itself is lovely and has a good range of equipment but having half the cardio machines out of use is hugely inconvenient wastes time for people having to wait. Screens should be erected or the equipment should be moved.
September 29, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Yolande,
We are sorry to hear you are not completely satisfied with your experience with énergie Fitness so far. We want to deliver the best customer experience to every single one of our members. If you have anymore questions, queries or suggestions please speak to a member of staff and they will be happy to assist you.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Citywest
Hi Alan,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Great gym
Overall I think the gym is great. The staff are lovely and the environment is amazing. The gym us never to crowded and I feel good after every session. The only thing to improve on is getting a few different machines. Maybe some more that work your legs or your abs. But again its still a great gym.
September 27, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey Busayo,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Citywest
Hi Emmet,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Simple requests
I would like to see water fountain . And would like there to be a guest fee .
September 26, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey there,
I hope you're well.
We at énergie Fitness are glad to hear that you're generally happy with the gym itself. With regards to some of the issues with the facilities and services, please speak with a member of staff and they will be able to assist you. We want to deliver the perfect customer experience to every single one of our members and it seems we have some work to do so for that we apologise.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Citywest
Hi Aaron,
Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
Great gym
Good, clean, spacious gym with good quality equipment and a wide range of classes.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Cathal,
We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Decent Gym
Excellent quality of machines decent selection, in terms of location it’s great though compared to some others located in the Dublin area it’s not that diverse, of course all the expected equipment is there leg press, squat racks smith machine I have to say though the functional area is exceptional cardio all the expected cardio machines are there. But overall great gym
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey there,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Decent range of equipment despite the…
Decent range of equipment despite the smaller size and never too busy, also friendly staff. However, cleaning could be done a bit more regularly and people are still openly working out as groups of 2 and 3.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey there,
I hope you're well.
We at énergie Fitness are glad to hear that you're generally happy with the gym itself. With regards to some of the issues with the facilities and services, please speak with a member of staff and they will be able to assist you. We want to deliver the perfect customer experience to every single one of our members and it seems we have some work to do so for that we apologise.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Perfect place for health and fitness…
Perfect place for health and fitness with friendly team members as trainer.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Arun,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Energie fitness. Good or bad?
Energie fitness has opened the flood gates to great physical and mental health for me. Their equipment, machines and staff are top notch and i hope to stick with them for a very long time!
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hey Rhys,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
Amazing gym, highly recommend it.
The staff are all wonderful and don't mind helping you when you need it. They provide us with sanitary equipment so we can wipe down the gym equipment after each use. Overall there are not many people at the gym at one time which is really good because that means people don't have to wait a long time to use an equipment.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Citywest
Hi Adnaan,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
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