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Energie Fitness - Deeside Reviews 

292
TrustScore 4.5 out of 5

4.7

Deeside Retail Park, Chester Road East, CH5 1SA Chester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everything has been great so far, I have been made very welcome, the induction has been thorough and it suits me so well to finally find a good gym that allows me to freeze my membership for the month... See more

Rated 1 out of 5 stars

Staff are lazy, more interested in being on their phones on Snapchat. Even as I type this watching Keiran texting ignoring a member waiting to be helped. The PTs even when conducting sessions are on... See more

Company replied

Rated 5 out of 5 stars

Best thing I have ever done ✔️ Lewis is amazing he’s so professional in his approach to my fitness journey , he always checks in on me and I feel much better in my fitness already 4 weeks in . I defin... See more

Rated 5 out of 5 stars

An amazing gym, facilities are excellent, staff are friendly and helpful the other members are the same. I joined with the top tier access to introduce my son to gym work and I am so happy with the p... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Deeside Retail Park, Chester Road East, CH5 1SA, Chester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(292)

638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

First two months fob was blocked and I…

First two months fob was blocked and I was only able to make it late evening, has now been rectified but frustrating that first two months was wasted
Classes are not also very clear for me on what they involve

May 11, 2023
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hey there,

I hope you're well.

We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.

Thanks for taking the time to leave a review, we really appreciate all feedback from our members.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hey Ben,

I hope you're having a good day.

We're happy to hear that you have enjoyed certain aspects of your énergie Fitness club however, we completely understand and appreciate there are specific areas we can improve on. We will certainly take your feedback into consideration moving forward and hope to deliver the perfect fitness experience in the near future.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent gym

All good. Small but cozy gym. Nice and attentive management/staff. Perhaps a couple of more new pieces of equipment? Bigger building? That would lift the existing satisfaction level even more. No complaints really.

May 5, 2023
Rated 5 out of 5 stars

Best gym in Deeside!

I’ve had a break from the gym in recent months and had previously been a member at a different gym. However, I made the decision to come back to Energie and I’m so happy to be back. The facilities are fantastic and the 24 hour opening means I can train before my 6am shift.

May 4, 2023
Rated 5 out of 5 stars

I love being a member at Énergie

I love being a member at Énergie. I tend to do more classes in the day and for the first time in ages I’ve felt welcome and have a laugh with instructors and gym members. Regardless of your fitness level, everyone supports each other.
Staff are very welcoming and happy to help with anything you need. Great range of equipment to use.
All gyms are busy at peak times so the beauty of Énergie is its 24 hours so gives you more opportunity to go when it’s quieter

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend

I would highly recommend. I always enjoy my classes I've learnt alot doing the classes and also out on gym floor. I've never had a bad experience. And all the staff are great and very friendly 🙂

April 28, 2023
Unprompted review
Rated 3 out of 5 stars

Good gym

Good gym, although they could use a wide ranger of equipment. Also gets very busy at peak. Staff are friendly and helpful.

April 27, 2023
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hey Banksy,

I hope you're well.

We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.

Thanks for taking the time to leave a review, we really appreciate all feedback from our members.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Premium Quality

Premium quality at affordable price!

Never experienced better customer service within a budget gym! Every member of staff is so friendly, supportive and willing to help! Can't reccomend highly enough.

April 24, 2023
Unprompted review
Rated 1 out of 5 stars

Staff are lazy

Staff are lazy, more interested in being on their phones on Snapchat. Even as I type this watching Keiran texting ignoring a member waiting to be helped. The PTs even when conducting sessions are on their phones as soon as clients backs are turned. Seb and Lizzie are the only staff that greet members or acknowledge them, or even pick up any cleaning equipment. The rest are unfriendly and unapproachable.
The gym itself is dirty and staff are disinterested, the only shining light is Seb and if he leaves the club will crumble

April 22, 2023
Unprompted review
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hi James,

I hope you're well.

We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Friendly and Amazing 🤩

Have been a member at Energie Deeside for just over two weeks and this is the first gym in the area, I feel comfortable using. There are a mixture of people who attend but they are all to get on and workout. The staff team at Energie are amazing and are there to make you feel comfortable and welcome. No question is a silly question and they out the time in to make sure you’re happy. You won’t find a better gym to attend within the area.

March 30, 2023
Rated 5 out of 5 stars

Great gym

Great personnel,clean,lots of possibilities to do different workouts but I personally would put more legs machines and some triceps machine also. But overall great gym.

March 3, 2023
Rated 4 out of 5 stars

Instructors are supportive

Instructors are supportive, welcoming, chilled. I've always found enough equipment. Love the classes I do.. not too long or short and I'm challenged.. just what I need. Team inspired me to a life time wish - walk Snowdonia..

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing gym

Amazing gym, extremely engaged staff, they can’t do enough for you, they are so friendly and approachable.
Wouldn’t go anywhere else

March 7, 2023
Unprompted review

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