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Energie Fitness - Deeside Reviews 

292
TrustScore 4.5 out of 5

4.7

Deeside Retail Park, Chester Road East, CH5 1SA Chester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everything has been great so far, I have been made very welcome, the induction has been thorough and it suits me so well to finally find a good gym that allows me to freeze my membership for the month... See more

Rated 1 out of 5 stars

Staff are lazy, more interested in being on their phones on Snapchat. Even as I type this watching Keiran texting ignoring a member waiting to be helped. The PTs even when conducting sessions are on... See more

Company replied

Rated 5 out of 5 stars

Best thing I have ever done ✔️ Lewis is amazing he’s so professional in his approach to my fitness journey , he always checks in on me and I feel much better in my fitness already 4 weeks in . I defin... See more

Rated 5 out of 5 stars

An amazing gym, facilities are excellent, staff are friendly and helpful the other members are the same. I joined with the top tier access to introduce my son to gym work and I am so happy with the p... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Deeside Retail Park, Chester Road East, CH5 1SA, Chester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(292)

638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Starting back after a few years

I haven’t been to the gym for a number of years and decided to start. My first session with my instructor I started to feel faint as my body had gone into a shock with the new fitness regime. The people at the gym not only looked after me but made me feel that I wasn’t the only one to experience this and it was ok. They made me feel it’s ok to go back as I could quite easily have packed it in right there. Through their good nature and encouragement I’ve been back and now feel worse when I don’t go. Brilliant team, brilliant gym. Great vibe for new starters, like myself, it can be hard to start a gym but the people in the Deeside branch fully deserve a huge pay on the back for the way they helped me and my new found love for getting fit.

July 15, 2022
Rated 5 out of 5 stars

Excellent gym!

The gym Énergie Fitness (Deeside) is amazing. Very spacious with wide variety of equipment. Always clean and well maintained, love the new neon lights! Good choice of different classes from yoga to kickboxing. Always something nice and new is happening in the gym, like group trips to Snowdonia or exercises outside. Nice place.

June 8, 2022
Unprompted review
Rated 3 out of 5 stars

Opportunities to improve

.The clock on the wall doesn't have a second hand on it so you are unable to work out your 30second breaks.
.The signal for live tv on treadmills very poor.
.Cobwebs above needs a good clean!
.No hand sanitizer

June 5, 2022
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hi Jenny,

I hope you're well.

We're sorry to hear that you are not wholly satisfied with your experience with énergie Fitness so far. We aim to provide a clean and safe environment to all our members and it seems we have fallen short on this occasion. Please speak to a member of staff regarding any concerns you may have in the gym and they will be happy to assist you.

Thank you for leaving a review, we really appreciate it!

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Music a bit loud and the showers are…

Music a bit loud and the showers are red hot! But the staff and equipment are brilliant! 👍

May 27, 2022
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hi Peter,

I hope you're well.

We're sorry to hear that you are not wholly satisfied with your experience with énergie Fitness so far. We aim to provide a environment to all our members that gets them motivated and excited to go to the gym and it seems we have fallen short with regards to the noise level and shower facilities. Please speak to a member of staff regarding any concerns you may have in the gym and they will be happy to assist you.

Thank you for leaving a review, we really appreciate it!

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym been with them since gym opened great staff and always able to get on appropriate equipment to have a great workout wouldn't train anywhere else.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous

The Énergie fitness is so good easy to use , I love that it’s open all the time I work 12 hour shifts so it’s so useful, all the staff are super friendly

May 20, 2022
Rated 4 out of 5 stars

Have only just started going

Have only just started going. But upto now I'm enjoying it.

April 29, 2022
Energie Fitness - Deeside logo

Reply from Energie Fitness - Deeside

Hey there,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Really good for the price

Really good for the price. Facilities are really good. Only issue I have is booking classes as they are always full. Maybe you could run a few classes midday or late morning so more people can book.

March 18, 2022

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