Banner for Energie Fitness - Hampton Hill

Energie Fitness - Hampton Hill Reviews 

226
TrustScore 4 out of 5

4.2

94-102 High Street, TW12 1NY Hampton Hill, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

As a long standing member together with my husband, I am sorry that I have to write a bad review, but our frustration has grown over a period of time. We completely understand the recent prob... See more

Rated 5 out of 5 stars

I was straggling to find gym suitable for me After my last place where I was extremely happy doing practical training/ cross fit I couldn't find place where I would be happy doing what I u... See more

Company replied

Rated 5 out of 5 stars

I recently joined hampton hill energie fitness and have been really impressed with everything! I was looking for an affordable gym locally having hurt my foot which put me out of action as I usually r... See more

Rated 5 out of 5 stars

I couldn’t not write a review on the spin cycle classes with Emma at energie, They are absolutely incredible! I leave feeling like I’ve worked so hard and that’s exactly what I’m looking for. Emma’s c... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 94-102 High Street, TW12 1NY, Hampton Hill, United Kingdom

  • 020 8087 2808

4.2

Great

TrustScore 4 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(226)

647 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I usually attend classes here and love how varied they are each week compared to previous gyms I’ve gone to. The instructors always motivate you to push yourself harder and generally are really friendly and always more than happy to advise with any fitness queries.

August 29, 2024
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Thank you for your lovely review! We're really happy to hear you enjoy the different classes we offer and our motivating instructors. It's wonderful to know that you appreciate their friendly approach and willingness to help with fitness queries. We strive to create a supportive and encouraging environment where everyone can reach their fitness goals.

Rated 5 out of 5 stars

Great gym!!!!

Honestly, I love this gym! Have been to others over the years, for me, none came close. I love the fact people here talk to one another. The staff are super friendly and empathic and always have time for you. I haven't looked back and have made many friends to share my training journey. The classes are varied and all have a high quality workout.

June 28, 2024
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Thank you so much for taking the time to leave such a lovely review! We love having you as a member and are pleased to hear how helpful you find the staff and that you're enjoying your classes. See you in the gym soon!

Rated 5 out of 5 stars

Hampton Hill - Fab Pilates Classes

Just did a Pilates class (Tuesdays at 10.45am)..My first ever Pilates class at the Hampton Hill Gym and absolutely LOVED it! The trainer made me feel so welcome and comfortable and I cannot wait to do many more Pilates classes with such friendly people! Thank you to the Hampton Hill Gym Team also, because they have been super friendly and so welcoming, truly a lovely atmosphere to workout in!

Rosie :)

May 21, 2024
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hi Rosie, thank you so much for your lovely review. We are really happy to hear about your positive experience in our Pilates class! It's wonderful to know that you felt welcomed and comfortable in your first class. Our team strives to create a friendly and supportive environment where everyone can feel at ease. We are delighted that you enjoyed the class and look forward to seeing you again soon.

Rated 1 out of 5 stars

So many better gyms around

Was at this gym for nearly two years. Parts of the floor were always broken, the music was always way too loud and one staff member was incredible rude to me. Complained via their website, but never bothered to respond so I left, which was the best thing I did. It use to be really cheap, but it is now in competition with a lot of local gyms in the area. Wouldn’t go back.

December 8, 2023
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hey Riktenstein,

I hope you're well.

We're really sorry to hear were frustrated and unhappy with your énergie Fitness experience whilst being a member at one of our gyms. We want to provide a service to you that motivates you to smash all your fitness goals but it sounds like we have really let you down on this occasion. Your feedback is vital to us on our journey to improve and we will certainly take this into account moving forward. We certainly hope to regain your trust as a valued member.

Thanks for taking the time to leave a review.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

We're thrilled to hear that you're having a fantastic experience at our gym! Thank you for taking the time to share your positive feedback with us. It's wonderful to know that you're enjoying the atmosphere and the support from our team. Your kind words motivate us to keep providing an exceptional fitness experience for our valued members like yourself :)

Rated 5 out of 5 stars

Great welcome when enquiring and…

Great welcome when enquiring and proficient sign up to join. Feel there is a team spirit. Efficient booking for induction with Dylan. He really is personable and very capable to advise on exercises to achieve goals.

January 19, 2024
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Thank you for your kind words. We're thrilled to hear about your positive experience with our team. We strive to create a welcoming and supportive environment for our members, and it's wonderful to know that our team spirit has made a positive impact on your journey.

Rated 5 out of 5 stars

First Ever spin class - Superstar Spin instructor

First Ever spin class

I recently attended my first ever spin class led by the amazing instructor, Emma. It was a game-changer! Emma's expertise and knowledge, along with a very welcoming approach to a newbie like myself put me at ease straight away. She guided us with precision and clarity, ensuring proper form and technique. Emma's dedication and hard work pushed us to our limits, creating an electric atmosphere (not to mention the energy pumping soundtrack). Emma made the class inclusive for all fitness levels, fostering a sense of community. Her positive attitude and uplifting energy made the class a joy to be a part of. I highly recommend Emma's spin class for a challenging and motivating workout experience.

This may have been my first spin class, but if Emma ever has a space in the future - it will not be my last.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

This is a well run gym.

This is a well run gym, super well equipped with easily approachable staff where needed.
It’s open early and late 7 days a week and is good value for money given what’s on offer. The key fob entry is a nice touch meaning busy people can come and go as they please without any distractions. It’s very much do your own thing, but there’s more in terms of classes and personal training if you want and if you need help just ask.

December 8, 2023
Rated 4 out of 5 stars

very good gym

very good gym, equipment is nice. I like the plate loaded row machine and plate loaded shoulder press.

They also have plate loaded chest press machine and a very nice cable seated row machine.

Good cardio equipment as well, the gym is a bit cold inside though especially in winter. They could add a calf raise machine and one or two machines for the biceps and triceps.

December 1, 2023
Rated 5 out of 5 stars

Amazing experience

I couldn’t not write a review on the spin cycle classes with Emma at energie, They are absolutely incredible! I leave feeling like I’ve worked so hard and that’s exactly what I’m looking for. Emma’s communication during the class and overall presence around the gym is fantastic, always bringing a smile and an energy that is unmatched. Only a shame that she doesn’t seem to work more because she is an asset to the team. Thanks Emma, you’re amazing!

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Functional and friendly

Finding a new gym is as stressful as finding a new hairdresser or beauty therapist. I am so pleased that I found Energie fitness in Hampton hill. I have recently relocated, and, although I tend to train alone, the staff are very welcoming. The facilities are perfect for what I need. I love the Yard, though have not yet managed to try out a class there - but it is great to have the space for functional training on my own. The opening hours are pretty generous too.

November 13, 2023
Rated 1 out of 5 stars

Impossible to cancel membership

Nice enough gym but be careful: the terms say you can cancel a membership for health reasons, but it appears that doesn't extend to cancellation for mental health issues. Or I assume that is the case given the manager can't even be bothered to return my (numerous) calls.

October 2, 2023
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hey Jaybee,

I hope you're well.

We're sorry to hear you have faced issues when trying to cancel your membership. Please note you can cancel your membership with ease via our Members Area here: https://members.energiefitness.com.

Thank you for taking the time to leave a review, we appreciate all member feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

would like to see more machines

Amazing gym with great equipment and it’s very clean. However I would like to see a few more machines since there is some empty floor space available. Such as a hack squat machine, Lat raise, preacher curl or calf raise for example. Also, there should be another bar attachment for the cables because it’s always annoying to find it or wait for it.

October 13, 2023
Rated 5 out of 5 stars

Still the place to be

Still the place to be: sense of community, members who clean and rack after use, great roster of staff that listen - when I first joined i asked for hamstring section and then months later they got machine that does hammys, back/ core hyper extensions. I wrote my first review after a month and 5 months in still yet to be let down.

August 9, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look